I would like to share my worst experience at the Best Western Causeway Bay total, so those who wish to stay here, they must think twice first. I was glad I only stayed for 2 nights, as I would die if I stay any longer.
I was totally disgusted when I stepped into the hotel lobby, compact in size is NOT an issue, but the unfriendly receptionist is the biggest issue especially in the hospitality / service industry, am glad I did not expect to receive warm and friendly service from a 3-star hotel, and I know jolly well if I want fantastic service, I should have booked a 5-star hotel.
I checked in at 12.30pm, the Receptionist speaks to me as if I owed them a living or am at their mercy, and when they told me my room is only ready at 2pm, they gave me a "take it to leave it".
I felt very uncomfortable to receive such service, esp after long flight from 5am, and I kept blaming myself for making such a hasty decision to confirm the booking at this hotel.
The room is without a wardrobe, they only provide you with 2 hangers in the room, am shocked to see this as this is not a motel.....
Security might be an issue as well, as I do not see any security guards around the hotel. It is expensive to hire a security guards in a 3 star hotel ?
Bed is not comfortable as the hotel provided a spring mattress, and it gives out nose when you toss and turn.
Upon checkout and had settled my bills, the ill mannered receptionists didn't even say "Have a safe trip" or "Thank you for staying at the Best Western", maybe it costs a lot to say those simple.
For those with budgets, you may want to consider Holiday Inn Express Causeway Bau (right opposite Time Square) than Best Western, as the service is warmer, and room is bigger with a WARDROBE.
I will not recommend anyone t stay in this awful hotel.
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- Also Known As:
- Best Western Hotel Causeway Bay Hong Kong