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“Old-style HK at the doorstep”

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Citadines Mercer Hong Kong
Ranked #104 of 719 Hotels in Hong Kong
Osaka, Osaka, Japan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Old-style HK at the doorstep”
Reviewed August 23, 2012

This is a wonderful part of town. Small shops. Sense of history. And the sense that it won't last another five years. Development is all around. A short walk away from famous eating and shopping precincts, and bars. The hotel is charming. Free (modest) mini bar. Breakfast is very well planned: not a large choice, but very satisfying ... A blend of Asian and Western flavours. Helpful front desk staff. The Mercer understands what is meant by a boutique hotel and it delivers.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this review, August 28, 2012
Dear Paul,

Thank you for staying with us and your valuable comments. We are happy to know that you enjoyed your stay with us and also appreciated the unique neighbourhood around us. There are interesting small shops scattered around with local eateries. While the fine dining and Michelin star restaurants are just moments away.

The Mercer is conveniently located with contemporary décor and quality amenities. We would like to ensure guest a hassle free stay by providing free wifi, buffet breakfast, minibar and local calls. Service is always our top priority as well.

Thank you and looking forward to have you with us again soon.
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514 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
1 review
Reviewed August 16, 2012

My wife and I spent 3 nights 13th to 15th August 2012.
A very special and different type of hotel ,rooms have that boutique flavour ,modern with all Hi -Tech gizmo.
Breakfast included in the rate excellent
Free Mini bar 4 beers ,soft drinks ,orange juices and a packet of chips refilled daily.
Great location 150metres to Sheung Wan metro.
Unfortunate about the Reno on the ground floor at the moment but it will be completed soon never the less worked stopped every day around 5pm ,rooms were very quiet.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this review, August 28, 2012
Dear Terry,

Thank you very much for staying with us and your valuable comments. The Mercer is a boutique hotel with contemporary décor and luxury amenities. We are happy to know that you enjoyed the free minibar, which we refilled daily; the buffet breakfast, with quality choice of hot and cold items and the wifi. The Mercer is also located in a superb location where shopping, dining, sightseeing and public transport are just moments away. MTR is just a minute walk from the hotel.

Sorry about the inconvenience caused due to the renovation of the upcoming Japanese Restaurant which will be ready in September. Also the noisy work is only allowed during 11am to 5pm to minimize disturbance.

Looking forward to have you with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 13, 2012

The Mercer's staff is very friendly and helpful. The hotel is very well located near Central Hong Kong. The small suite we had was very well thought-out and very efficient. You couldn't really ask for more from a small hotel in Hong Kong.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this review, August 28, 2012
Dear Victor,

Thank you for staying with us and your comments. We are glad that you had an enjoyable stay in The Mercer. The Mercer is a boutique hotel with contemporary design, situated in a convenient location between the bustling business district of Sheung Wan and Central.

Microwave, Nespresso Coffee Machine, iPod dock and DVD player are provided with comfortable beddings and quality linen in Suite to ensure guest comfortable stay.

Looking forward to have you with us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 13, 2012

Hotel location is absolutely great, right in HK center.
The rooms are quite big. I went there in August 12 and the hotel was under renovation: no restaurant, no pool, much noice, dirty,..
And if you would like to enjoy HK nightlife, this hotel is even greater!

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antoine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this review, August 28, 2012
Dear Antoine,

Thank you for staying with us and your comments. The Mercer is at a superb location which is within walking distance to MTR, Macau Ferry Terminal, premier offices, shopping, dining and entertainment area of Lan Kwai Fong and SoHo.

Please accept our apology for the noise and dust of the renovation during your stay as there will be a Japanese Restaurant by a Michelin 3 Star Chef opening soon, also the swimming pool is doing some touch up. We tried to minimize the disturbance to the guest so the noisy work is only from 11am to 6pm.

Our Breeze Lounge is available for daily buffet breakfast, providing quality choice of both hot and cold items. Also, freshly brewed tea and coffee is available throughout the day for guests to relax and read some magazines.

The renovation will be completed in September and looking forward to have you with us again soon.
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Sydney
2 reviews
Reviewed August 11, 2012

The staff are lovely and very helpful. The rooms are big by HK standards and very well refurbished. The location is excellent. However, the pool is unavailable due to hotel renovations so if this is important to you, check that it is finished before you book. We has a mini kitchen with a microwave which was nice

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minnie112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this review, August 28, 2012
Thank you very much for your comments and we are happy to know that you had an enjoyable stay with us. The rooms are spacious with quality amenities. There are iPod dock and DVD player in all rooms, microwave and Nespresso coffee machine in One Bedroom Suite. We also have an outdoor lap pool which unfortunately just under renovation at the moment. It is targeted to be finished by September.

Hope to have you with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau
1 review
Reviewed August 10, 2012

We've stayed at The Mercer, a small boutique hotel, on a recent weekend trip to Hong Kong. The location is great, right opposite to the ferry terminal, but still on a quiet street and just a 2 minutes walk from Central and all major shopping malls. We didn't explore the hotel, but we were very impressed by the quality and cleaniness of the room, as well as with the helpful and attentive staff. Unfortunately the pool was being renovated, so we couldn't try, but everything in the room worked perfectly. Beautiful modern yet cozy set-up and very well equipped! The absolute very best thing about the room, was no doubt, the bed, which helped us miss the breakfast.

We had a very good stay, no complains.

We will most likely be staying at The Mercer on our future trips to Hong Kong.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Litoscc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this review, August 28, 2012
Thank you very much for your comments and we are glad that you enjoyed your stay with us. The Mercer is a boutique hotel with contemporary décor and quality amenities, in a superb location which is just minutes away from MTR, Macau Ferry Terminal, premier offices, shopping and dining area; perfect for both business and leisure stay.

Please accept our apology for the renovation of the pool which is targeted to finish in September.

Looking forward to have you with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2012

Where is the reception ? Unexisting lobby, entrance is a tiny space located on Mercer street.
No space to wait, no sofa to seat on.
Noisy (renovation in the building)
No food service (no restaurant, no room service)
Cheap amneties in the bathroom

Rooms are ok but quite small




.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fredher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this review, August 28, 2012
Thank you for your comments and please accept our sincere apology for the inconvenience caused due to the renovations going on in the hotel. At the moment, free buffet breakfast is provided in BreeZe Lounge. Also, freshly brewed coffee and tea with magazines and newspaper is provided throughout the day for guests to unwind and relax after spending a whole day in the hustle and bustle of Hong Kong’s city life.

The renovation will be finished in late September and our Japanese Restaurant with a 3 Star Michelin Chef will be ready by then.

Hope we can have you with us again after the renovation completed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines Mercer Hong Kong

Property: Citadines Mercer Hong Kong
Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Location: China > Hong Kong > Sheung Wan
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#49 Business Hotel in Hong Kong
#56 Romantic Hotel in Hong Kong
#87 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Official Description (provided by the hotel):
Citadines Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 
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Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

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