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“Loved it!”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 718 Hotels in Hong Kong
Certificate of Excellence
Bangkok, Thailand
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Loved it!”
Reviewed January 12, 2014

I went to this hotel for 3 days and it was fantastic, it was a last minute booking so we weren't really sure what to expect. But we arrived and the room was amazing, we had the best view of the harbour and across Hong Kong island, perfect views for the nightly light show as well.

It was also mentioned that it was my birthday when we got there, and the staff sent up a gorgeous cake.

The location is perfect as well, very close to the night market, and the ladies market, both of which are worth a visit:)

i will defiantly be staying here again when i am back to Hong Kong.

Room Tip: Try to get a high floor with a harbour view, you won't be disappointed.
See more room tips
  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TemperedTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, January 21, 2014
Dear TemperedTraveller,
Thank you so much for your generous review. We are glad you had a wonderful visit and look forward to welcoming you back soon.
Do let me know if you need any help with a room in Hong Kong.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
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  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,566)
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English first
New York City, New York
Level 5 Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 12, 2014

Really nice hotel. Good location - it was an easy walk to the ferry or easy to get a cab and from there we could go anywhere. We booked a city room, which was not too small at all for 2 people, but upgrading to the harbour view was totally worth it. The best things were a) the concierge, who was so insanely cheerful; b) the free minibar; c) the AMAZING breakfast which had everything you could ever possibly imagine and even things you hadn't imagined before; d) the totally underused swimming pool. Service was really good - including things like laundry. I would stay here again.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prbstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, January 21, 2014
Dear prbstars,
The team and I are so glad that you enjoyed your visit. Your wonderful review means a lot to us all and we send you our good wishes.
Please drop me a note directly next time and I will make sure you are getting the best available rate for the best available room.
With warm regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 6 Contributor
172 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed January 10, 2014

This was our third stay at The ICON and it continues to delight. Love the design, the rooms, the comfy bed, the bathrobes, bathroom supplies, the great service and really everything about the hotel.
It is now my favorite hotel!
Next trip to HK - no question - it will be at the ICON again!

Room Tip: 38 harbour view rooms have an amazing view
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbyRosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, January 21, 2014
Dear travelbyRosie,
This is wonderful to read. The team and I send you our thanks and our very best wishes.
Please feel free to email me directly for any future booking.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asia, Peru
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 9, 2014 via mobile

We have the privilege to stay in the Icon in May 2013 at city 36 and again in Nov 2013 at harbour 36.

The overall consistency is still there. However the staff members were lack of the positive high energy than before. Felt like they just wanted to check us in/out and bye bye. As returning guests, we didnt get a discount on the hotel room rates. The second time around the Icon did not offer free breakfast with the higher price we paid. Our daily room cleaning service was not as thorough as before. There were still finger prints not wiped in the bathroom faucet area and box of tissue was not replaced. These were repeated a few times throughout our stay. But we must compliment the hotel for sanitizing their remote control and their phones. Absolutely no dust or finger prints were found. Their bed were heavenly soft and we had great night sleeps.

As frequent business travellers to HK and have stayed at various hotels, the Icon is impressively designed and the air quality is superb. Location is not as convenience nor were there any short distance convenience stores.

For the price that we paid, we thought the staff members should bring bright smiles and more than pleasant eye contacts with all the guests.

We tried all the meals in the hotel. The Dim Sum was top notch at the Above and Beyond. Staff were attentive. Breakfast buffet was wide spread but could do better with the oriental selection presentation. I think the staff were too eager to clear our tables each time at the Market.

Overall we feel the Icon is definitely a 4.5 stars....just because for a full 5 stars we think the staff members can smile more and be more helpful and attentive. Second thing is the price for value.

Stayed November 2013, traveled on business
Helpful?
1 Thank Skycaneat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, January 28, 2014
Dear Skycaneat,
Thank you very much for your review. I am sorry to read that we did not impress you
entirely. I would not wish this to be your lasting memory and should you ever wish to reach out to me personally please do not hesitate to do so.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 9, 2014

I stayed at this property with a group of friends twice recently. We were on a golf trip to Mission Hills and used this as our base upon arrival and before departure.

The hotel is easily accessible from the airport and is close to the convenience of restaurants and bars along Salisbury Rd. A few hundred meters further is a very large shopping precinct and beyond that the ferry terminal to go to Hong Kong Island. I highly recommend taking the ferry across at least once (weather permitting).

The hotel itself has a lovely pool that at night offers spectacular views across to Hong Kong Island. There is a restaurant and bar that I didn’t use, the bar offered good views of the city as well from the 28th floor however you needed to book well in advance.

The rooms are nice, the bathrooms well-appointed and the wi-fi both free and very speedy.
The staff are friendly and courteous and only too happy to help with any requirements. I would stay here again and I would recommend it to anyone wanting a nice hotel in Hong Kong.

Room Tip: Ask for a harbour view room, the view is spectacular.
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AMH007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, January 21, 2014
Dear AMH007,
Thanks for reviewing ICON.
Much appreciated, do keep in touch and let me know when you need any help with a room in Hong Kong.
With best wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed January 8, 2014

Everything about this hotel is fantastic! I planned to propose to my girlfriend at the hotel and the Guest Relations team was always prompt and patient with my requests and inquires, as well as coming up with great ideas about how to conduct the proposal! From the arrangement of flowers, to the special food design request that was expertly executed by Chef Philip of The Market, the flow of events for the special night and the surprise provision of sparkling wine in our room after the proposal, the various departments truly worked together seamlessly to produce a magical and memorable night! Of course, the excellent food provided by restaurants The Market and Above & Beyond helped to really push the limits to what a superb experience a hotel is able to provide. Will stay here again when we visit Hong Kong again.. Thank you very much once again!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rev0ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, January 21, 2014
Dear rev0ss,
Thank you so much for your wonderful feedback following your most recent stay with us. All of the team here at Hotel ICON take great pride in delivering the service that we are famous for, it is just so encouraging to hear such positive comments. Chef Philip in particular was thrilled you remembered him.
We are looking forward to welcoming you and your girlfriend back again soon for another memorable stay.
Do feel free to email directly for future booking.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 8, 2014

We had 3 nights at this wonderful hotel. Location is perfect for sightseeing and the amenities fantastic. The "Above and beyond" club is well worth it with great food, drinks and atmosphere. Our room was excellent with fabulous views. I am on a gluten free diet and they made me special bread every day Highly recommend this hotel. We would only stay here in the future.

Room Tip: stay above the 25th floor to be in the above & beyond club!
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JASandRJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, January 20, 2014
Dear JASandRJS,
Thank you very much indeed for your fantastic review.
We look forward to welcoming you all in the near future, please don't hesitate to get in touch to make a booking.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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