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“Perfect place”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed December 4, 2013

Everything was perfect. The view of the Victoria harbor and the sky keepers of the Hong Kong Island are unforgettable. The breakfast is with everything you can imagine. Even after check out they give you a place where you can spend your time, to use your computer, and have a shower before leaving with free coffee and refreshments all the time.

Room Tip: Higher floors have better view of the harbour.
  • Stayed: November 2013, traveled on business
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Thank Agnes551005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded December 12, 2013

Dear Agnes551005,
Thank you so much for sharing your wonderful impression of your stay at ICON.
The team and I thank you so much for your compliments and we send our best wishes.
Do keep in touch and let me know when you need any help with a room in Hong Kong.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,285 - 3,291 of 5,953 reviews

Reviewed December 4, 2013

I spent 3 night at the end of November. The hotel is excellent: great rooms, efficient service and good food. The location is also pretty handy, close enough to couple of MTR station and 20 minutes walk to the Star ferry. It is also an easy taxi ride from the airport .. about 40 minutes if there is no traffic

The room was extremely well appointed: clean, fresh, bright. lots of electronic controls for gadget lovers though they are easy to operate. Bed very comfortable with choice of pillow, bathroom well appointed. There is also a limited free minibar and excellent Wifi free coverage.

The buffer breakfast is outstanding: too much choice . . and too easy to over indulge . . it caters to many palettes . .. it get quite busy between 8.30 and 10am but still minimum waiting.

The Above and Beyond top floor restaurant offering both good food and views. High quality Chinese food. The staff and friendly and service prompt. Like in every top restaurant in Hong Kong it is a good place to watch fashionably dressed people.

Overall highly recommend and good value compared to other top notch hotels in the city.

  • Stayed: November 2013, traveled solo
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1  Thank Ben-Saud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded December 12, 2013

Dear Ben-Saud,
Thanks for your post and positive feedback about your recent stay with us. I am pleased that you found our location great, our service and food very good and your room to be of a high standard.
We hope to welcome you back to stay with us again in the near future. Do feel free to email me directly for room booking.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

If you didn't know it going in, you never would. ICON is run in conjunction with the HK PolyU's Hospitality program and filled with students learning the business. The best part is that you would never know it. I have stayed in countless top tier properties around the world and the service I received here was 100% on par with the best.

Beautiful rooms, that are well designed and comfortable. Great food, had lunch at Green and thoroughly enjoyed it. In addition I ate room service which was timely, hot, and delicious.

The hotel gym and pool provide outstanding views out over the harbor and it was great looking out over the city skyline while logging some miles.

Staying at the Hotel ICON provides an outlet for hospitality students to get real world experience, decide where they would best fit within the industry, and to get mentored and coached by seasoned hoteliers.

Great product, great purpose.

  • Stayed: October 2013, traveled on business
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2  Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded December 12, 2013

Dear Jeffrey M,
I was delighted to read your kind words about our hotel, purpose and the team. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated.
Should you be returning to Hong Kong with friends, family or any reason we hope you think of us at Hotel ICON. Please feel free to drop me a note if you need any help with a room booking.
We hope to welcome you again soon.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013 via mobile

This was a beautiful hotel with nice amenities. The food was excellent and the pool deck with heated pool was gorgeous. The concierge arranged for a nice tour. The only thing I wished for was a lobby store with some incidentals.

  • Stayed: November 2013
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Thank Ghuytr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded December 3, 2013

Dear Ghuytr,
Thank you very much indeed for the lovely review.
We are most grateful to you for sharing your experience of the food in our F&B outlets and the team as well.
I hope we can welcome you again very soon, do let me know personally if I can assist with your travel arrangements next time.
With best wishes,
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013

I had planned this hotel to be an impressive first stay stop over on a first ever tip with my wife (kids left at home), but due to poor transfers, our fault not the hotels we arrived late. We had booked dinner at Above and Beyond for 7.50, and only arrived at the hotel to check in at this time.
we were whisked straight upstairs for a pleasant and efficient check in, complementary upgraded from club 38 room to club 65 suite, offered complimentary champagne and our dinner reservation delayed an hour

the suite exceeded my expectations, the first room an office/lounge/dining area, adequately and sooundproof from the king size bedroom and en suite, also a separate washroom/ toilet servicing the lounge area. On the 27th floor this had a killer view day and night of Hong Kong harbour

Above and beyond restaurant superb, the market for dinner and breakfast, vast, we'll laid out, and the food choices extensive,

The service from the many staff junior to senior was exemplary, and the icing on the cake, for club room classes, a complementary afternoon tea from 3-5 daily, and complementary cocktails and hot and cold canapés from 6 to 8

The pool and gym area looked great, and the service provided, and even offered after check out, we're the best I have found,

Hope I get back to this part of there world, and wouldn't stay anywhere else

Stayed: November 2013, traveled as a couple
3  Thank Tartyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded December 3, 2013

Dear Tartyone,
Thank you so much for sharing your wonderful impression of your stay at ICON.
The team and I thank you so much for your compliments and we send our best wishes.
We look forward to welcoming you and your wife in the future. If you are planning on visiting us again, please contact me directly and I would love to set you up in a great room at a great rate.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013

This is a fantastic hotel with such an edge.The design of the hotel is superb especially the pool area that faces the river. We were in one of three rooms that were considered futuristic and very techno.The service was excellent and the staff was extremely helpful and friendly.The shuttle bus
was a great help and always on time.
\

  • Stayed: November 2013, traveled with friends
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1  Thank jradford185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded December 3, 2013

Dear ford185,
We would like to thank you for choosing Hotel ICON for your visit to Hong Kong.
Our team work very hard to ensure your time with us is as perfect as possible so we are delighted to read that you so enjoyed our Iconic fresh interpretation of Asian hospitality and the Tomorrow's Guest Room.
Your kind words have already been passed on and are greatly appreciated.
Lastly thank you for taking the time to write a review and share your experience of us.
Next time you visit, please email me directly and I will see if we can provide you with a great room at a special discounted price.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013

Other travelers have already extolled the service and amenities at this hotel. It's all true. The worst thing? The FREE snacks in the mini bar are smaller than you might expect -- smaller than Halloween size. A travesty, I tell you! Oh, and we could not for the life of us find the clock.

Putting those things aside, it is a beautiful hotel. We stayed in a harbor-view room which is well worth it! It's perfect for watching the light show at night. But the best view in the house? Watching the sunrise from the pool. Go down to the ninth floor and take it in, even if you don't plan to swim or use the gym (which is fantastic in its own right -- all the machines have their own TVs).

Another tip -- we found it worth it to take a hotel coach shuttle from the airport, but it's quite easy to take the Airport Express when leaving. There is a free bus that comes by several hotels (including Hotel ICON) and drops you off right at the train station where you can check your bags before setting foot in the airport.

  • Stayed: November 2013, traveled as a couple
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1  Thank Kelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded December 3, 2013

Dear Kelly G,
Thank you for posting a review following your recent stay with us at Hotel ICON, we appreciate you taking the time. We were delighted that you like our gym and the pool view.
I have also taken careful note of your comment and reassure you that it will be addressed.
It was truly our pleasure to have you as our guest. I am looking forward to welcoming you back very soon, do drop me a note if you need any help with a room in Hong Kong.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range: $241 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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