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“Exceptional best service and chic hotel”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 719 Hotels in Hong Kong
Certificate of Excellence
Bangkok, Thailand
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Exceptional best service and chic hotel”
Reviewed August 28, 2013

The excel service began since I ask hotel shuttle bus information, with the quick response and get to know hotel customer (me). Room is very clean and chic with full facilities affiliate you.
However, location is not like some, those have shopping plaza downstairs. But the good thing is not so cloud and noisy.
Overall, love this hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann_anncy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, August 30, 2013
Dear Ann_anncy,
I am so pleased to read that you like ICON.
We look forward to welcoming you back soon.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,544 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,526)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Stockholm, Sweden
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 28, 2013

We stayed 3 nights in an 38 Club room. The design of the bathroom was super, really luxurious and complete with accessoires. The bed was most comfortable and positioned with full view of the harbour through floor to ceiling windows. Spectacular! You can use the club lounge on the top level. With such magnificent views of the harbour, my wife and I used the lounge for breakfast, the complimentary daily afternoon tea, and the complimentary daily cocktails. We were a little concerned about the hotel location but the shuttle to the main shops was very convenient. One evening we ate in the above and beyond restaurant and had a fabulous table right by the window with a view of the HK skyline. Wonderful food and service. Highly recommended. Breakfast is also the best; a vast selection of food ranging from dim sum to omelettes to fresh tropical fruit. And the egg man! This is one of the nicest hotels we have stayed in. Excellent service and courtesy of all the hotel staff.

Room Tip: We definitely recommend the Club Rooms. We had a personalised check in, we enjoyed free canapes and...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RolfandMarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, August 30, 2013
Dear RolfandMarg,
Thank you very much for your incredibly detailed and wonderful review, really appreciated. The team is very passionate about their work, every day they put a lot of energy and care into delivering exceptional service experiences, I thank you very much for your terrific comments, hope to see you soon.
With regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 27, 2013

After reviewing all the best voted hotel in tripadvisor in hongkong, I chose Hotel Icon, there is nothing to complain. The room is super clean , beautiful and contemporary . The price is reasonable as well after the discount (we booked through agora). The concierge and reception is out of standard. The location is just ten minutes from centre or habour city from hotel by taxi. Super recommend. Thanks tripadvisor a lot !

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Huong P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, August 30, 2013
Dear Huong P,
Thank you for posting a review following your recent stay with us at Hotel, ICON we appreciate you taking the time. We were delighted that you found the location to be so excellent and our team to be to the high standard you expect,
It was truly our pleasure to have you as our guest.
I am looking forward to welcoming you back very soon.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 27, 2013

My partner and I had a wonderful stay at the Hotel Icon. The staff were amazing and went that extra mile to make our stay so wonderful! We had dinner in Above and Beyond which was lovely and we had a gorgeous table overlooking the harbour. The breakfast and pool was also a highlight! It was our anniversary and they delivered a bottle of wine to our room for us to celebrate! Very thoughtful! Definitely worth staying there when in Hong Kong!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kat30612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, August 30, 2013
Dear Kat30612,
I thank you very much for your wonderful comments and particularly the ones about the team. Hope to see you soon.
Regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 27, 2013 via mobile

When we chose Hotel Icon in September 2011 based on its own write-up (newly opened and not rated on TripAdvisor), we were definitely amazed by the impeccable service, swanky Club 60 room design and free mini-bar, the swimming pool with a great view, the Above and Beyond Club breakfast, tea and cocktails. We are here again this summer (with the hotel now top-rated) and are so pleased that everything has remained excellent, if not better.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CherylinSg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, August 30, 2013
Dear CherylinSg,
Thank you so much for your wonderful review. We are so pleased you enjoyed your time with us.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 26, 2013

I chose the hotel ICON based on the reviews on trip advisor, the comparitive price of other hotels at a similar level, and because I liked the concept! Hotel ICON is used as a giant training facility for local students getting in to the industry, and thus is trying out ideas, has loads of enthusiastic people trying to do their best and try new things, and has a friendly fun feel. The hotel has a great view of Hong Kong Island, is walking distance to most things on Kowloon, although we just jumped on the shuttle all the time to take us to some convenient spots and out of the heat in August. The room we had (Club 38 I think it was called) was a great size and had a new 'boutique feel'. Mini bar was free, and wireless. The pool is great, and the gym is better than most gyms I have been to - equipment all the state of the art and the room it is in next to the pool shares the views and is spectacular itself. My biggest recommendations for this place though was the food, brekky was the best I have had in a Hotel like this (buffet style) as the choice is great, and really high quality. The Market did amazing food as well, I hadn't realised how high rated the ICONs restaurants were when we booked and i can see why now! But the icing on the cake was 'Above and Beyone' the view it has over the harbour is amazing, and the food was the best we had whilst in HK, and that was given we had eaten in some other good places. The night before we had eaten in Tin Lung Heen (2 michelin stars) and this place blew it away! So my advice would be to definately book a dinner at this place, and have a cocktail at the very swanky bar.

Great job to all the people at hotel ICON, the attitude, care and attention was greatly appreciated, and we had a great time staying with you!

Room Tip: Get a city view
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichardFrench1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, August 26, 2013
Dear RichardFrench1981,
We love doing what we do and are so incredibly happy that you enjoyed your time with us.
We hope to be able to look after you again in the not too distant future.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 25, 2013 via mobile

We stayed in a club room with harbour view and could fault nothing with the hotel. The room was stunning with great facilities, features and a wonderful view of Hong Kong across the harbour. The service was uniformally excellent from the lobby, through the restaurants to the abode and beyond lounge. As a treat, the above and beyond club was incredible. Great views, breakfast, afternoon tea and evening cocktails.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimmyDCarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, August 26, 2013
Dear JimmyDCarter,
I thank you very much for your wonderful comments and particularly the ones about the team. Hope to see you soon.
Regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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