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Alan S
Chicago, Illinois

A memorable stay with 5-star service

Review of Hotel ICON
5.0 of 5 bubblesReviewed Jul 21, 2013
A gem of a hotel in Kowloon. Many of the staff are being trained in hospitality, and the service is impeccable. From the modern, comfortable room design to the first-rate service to the extra touches (complimentary mini-bar, frequent shuttles to the MTR), my stay at the Icon was so enjoyable, I extended from 7 nights to 11 nights. Top-notch restaurants and bars - especially Above and Beyond with a stunning view of the HK harbor. Everything you want for an enjoyable, memorable hotel stay - special thanks to the most helpful and genuinely friendly staff, from the knowledgeable concierge staff, to the accommodating front desk staff, to the thorough and friendly housekeeping. Highly recommended - you won't be disappointed.
Date of stay: July 2013
Room Tip: If a view is important to you, upgrade to the Harbor view - well worth it.
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this review
Responded Jul 24, 2013
Dear Alan S,
Thank you so much for giving us such candid feedback, we really appreciate you taking the time to let us know about your stay. I’m so glad you enjoyed your stay, our staff really appreciate your kind comments.
We hope to see you again at the hotel soon and do let me know if I can help with future stays.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 19, 2013

We are on our final day of a six day stay at the Hotel Icon . As a family of 5 with three teens in tow we splashed out and had a club 65 suite and adjoining room and would highly recommend it .
Everything from the seamless check in to the thoughtful and inspiring design of the rooms was wonderful . The most
Memorable feature though would have to be the incredibly attentive staff , particular reference to Yuki and Eric , who made the stay so personal and were so helpful .
We would recommend upgrading to club as the inclusions , in particular access to the above and beyond lounge , make it well worth while .
Breakfasts are lavish and multicultural and my husband and I had a meal at a window table at the above and beyond , wonderful food and service whilst overlooking the HK skyline .
Children are currently in the pool - again , another great feature .
All in all would have to be one of the best hotels that we have stayed in worldwide and made so particularly because of the staff

Date of stay: July 2013
    • Value
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Thank DKLMHOwens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded July 23, 2013

Dear DKLMHOwens,
Thanks for your review regarding the stay at Hotel ICON.
I am glad to know that you liked our rooms. Our staff has always been the greatest asset and it's good to see that you have enjoyed our Iconic hospitality.
Let me know personally if I can assist with your travel arrangements next time.
Hopefully we will see you again soon staying with us.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 19, 2013

A cool design hotel with great prices, cool details and very positive and attentive staff. Amazing view from our room.
Free minibar (a marketing revolution - why has no one else thought of this? A 50 cent can of coke gives echo around the world.). Cool pool on 9th floor.
The hotel is actually a training hotel and belongs to one of the Univercities in Hongkong.
The lobby is a little bit too functionalistic in its design for my taste. Not a place to wait for a business meeting or have a "before the meeting chat" as all sitting is done in one big piece of furniture designed for groups to wait for a bus - and large groups often do.
Also I miss a place for reasonably priced "I am just hungry" food. HKD600 for a buffet is a little too much when you just want a small nite-bite...

But the service is perfect. The amenities likewise. Location - well if you want Tsim Sha Tsui this is as good as it gets - but personally I'll go Hong Kong Island next time.
The only thing that keeps me from giving it 5 stars is that is does not quite have that relaxed 5-star luxury feeling, and this is because the good value attracts large number of leisure travellers. So a little catch 22 there.
Would not hesitate a second to recommend it.

Room tip: Get Harbour view and you will have one of the best views from any hotel - ever!
Date of stay: July 2013
  • Trip type: Traveled on business
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Mats G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded July 23, 2013

Dear Z-brox,
Thank you very much for your review, really appreciated. The team is very passionate about their work, every day they put a lot of energy and care into delivering exceptional service experiences, I thank you very much for your comments and particularly the ones about the team.
Hope to see you soon.
With warm regards,
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 16, 2013

I checked in pretty late but I got a room upgrade to harbor view .The room was fantastic with the harbor view. I sat there and looked to the harbor quite late before I went to sleep.It is a very impressive stay.They also provide free minibar with a varieties pf snacks and drinks.I have already recommend this hotel to my nephew who is going to Hong Kong at the end of this month.
The location is good too ,it is no very far from Tsam Sha Tsui,you can actually walk there.

Date of stay: July 2013
  • Trip type: Traveled as a couple
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    • Cleanliness
    • Service
1  Thank vtlmp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded July 16, 2013

Dear vtlmp,
Thank you very much on behalf of the entire team. This is, of course, exactly what we like to read. Hope to see you again soon.
Please do ask your nephew to book direct with me.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 16, 2013 via mobile

stayed with my spouse. admired the design both in room and in lobby and pool area. location average. i would recommend it for couples and businessmen rather than families. a little overpriced. but still worth it.

Date of stay: October 2012
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2  Thank yakir1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded July 16, 2013

Dear yakir1,
Thanks for your feedback regarding your experience at ICON.
When you book your next stay with us, please drop us an email and we will take care of your booking.
With warm regards,
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 15, 2013

As I choose my hotels from trip advisor reviews, I thought it was only fair to write one. I am a fussy customer so for me to give it a 5*, really does say something. This hotel is NEW, clean and modern. The rooms are well fit out and the rain shower is simply devine! We stayed in the harbour view and worth the extra $. The stand out has to be the amazing breakfast. It had its own bakery, deli, asian stand, omelette stand etc etc,.Too much to eat really. The cafe downstairs is great for both a quick coffee and/or lunch. Just loved the pasta and european influence. I didnt expect this in Hong Kong and I was pleasantly surprised.

The concierge was fantastic!!!! Great staff always willing to help. Organised taxi/interpreter for us at short notice. You can even get an express visa to china if not pre-organised, provided you pay the fee and are happy for them to take your visa for a day. We ordered the car service to pick us up from the airport, but we didnt realise you needed to go to a booth and that it costs extra to have someone wait for you upon exiting. This was a tad annoying but next time recommend you pay extra to organise this (desk not that far but for first timers, suggest pay the extra). Upon arrival to check in at the hotel, we were greeted and taken directly up to our room to check in. We didnt expect this, but everything was explained and our questions were even followed up the following morning with a map and directions.

Easy to get to hotel in a taxi, however always good to ask for the taxi driver to take you through the new tunnel that costs HK$50 for toll but worth it (as compared to HK$20 for old tunnel that gets busy). Beware if you are on HK side it is virtually impossible to get a cab to the Kowloon side (Hotel icon is on Kowloon side). Taxi drivers pretend they dont speak english and make excuses around 4ish, and it may take 6-7 cabs to get you to where you want to go. They are not even persuaded with extra tips.

Would stay there again. Great experience

Room tip: Harbour side
Date of stay: July 2013
  • Trip type: Traveled on business
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    • Cleanliness
    • Service
1  Thank Vicki S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded July 15, 2013

Dear Vicki S,
We are humbled by your compliments and are truly delighted that you enjoyed ICON in your own special way.
We will never sit still and will constantly strive to improve what we do.
Please let me know personally if you are coming back and I am happy to assist with your booking.
With best personal regards,
Richard Hatter
General Manager
general.manager@hotel-icon.com

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