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“Urban Retreat” 5 of 5 stars
Review of Hotel ICON

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Hotel ICON
4.5 of 5 Hotel   |   No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #3 of 697 Hotels in Hong Kong
Certificate of Excellence
Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Urban Retreat”
5 of 5 stars Reviewed November 17, 2012

Having just checked out of Hotel Icon after a very pleasant 3 day stay I can honestly say I was disappointed to leave. The hotel is a true urban sanctuary offering a serene and beautifully decorated abode staffed by willing and extremely personable smart young things. Our room on the 21st floor had a panoramic view over Victoria Harbour and the bed was blissful. As mentioned by a previous reviewer the bath tub TV in our room didn't work either....perhaps there is an issue with them. Although not large our room was extremely comfortable and the finishes were of high quality. The curved wall/door separating the bathroom from the bedroom ensured complete privacy unlike the overly used see through walls that many other hotels favor. The Green lounge off the lobby was a great place to start off the night with cocktails. Too many other choices in the city prevented us from dining there but would definitely try on a return visit. The location in East TST is probably not the hotel's strongest point being somewhat on the edge of the action, however the MRT and Nathan Rd are just a 10-15 minute walk and the hotel operates a regular shuttle service. For those seeking a fresh and stylish hotel with genuine service minus the starchiness, Hotel Icon is an excellent choice.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank David161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,533 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,313)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
USA
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

Top notch attentive staff, superior amenities, convenient location, and very good restaurants combine for a solid five-star experience. If you stay in a club lounge room: Internet is included for all your devices (and it is a solid connect), a great breakfast is included, so is a two-hour open bar happy hour, and afternoon tea.

Stayed November 2012
Helpful?
Thank Evan_Usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 16, 2012

We are Hong Kong residents, and we stayed for a special birthday weekend in a club 65 room.

Pros: The Above and Beyond lounge feels special- great service, atmosphere food and views. But the supplement you pay for this is quite steep - make sure you allow enough time during your stay to get the full value! The Chinese restaurant is also very good - but again quite expensive. The host at the Above and Beyond restaurant was excellent - helping me to make food choices that would accommodate my gluten free diet. This was a real bonus! The beds are extremely comfortable and the rooms well designed. Wireless network is included in the room and is reliable and available around the hotel. .

Cons: The service attitude is a bit hit and miss - some people were great, others seemed to have a bit of a negative 'attitude'. Certainly the service attitude is no way matching the standards in most other decent hotels in the city. We did not have a 'club' check in - despite booking a club room. At reception the welcome was very cool. I was allocated a standard room, and I had to ask to get the room I had booked (a club harbour 65) No-one showed us to our room, or even told us where to find the lifts to get to our room (hidden around a corner). There was no evident reason for this as reception was not especially busy. Once in the room, I struggled to find the kettle (hidden in the fridge cupboard!) and was made to feel an idiot when I called down to ask. No newspaper was offered and it took several calls to get one sent up. The TV in the bathroom didn't work (we didn't complain on this as it wasn't critical), and on our second morning we could not get hot water in the bathroom. I called down to let the guest relations know, and again was made to feel a bit of an idiot ("have you turned it to hot" - "leave it to run for ten minutes" - of course we had done both!). No resolution was found and I had to go work on Monday morning having had a cold shower and without having washed my hair. Not good! The pool is nice, but service there is also so-so. Not enough loungers. Also we arrived at 4.45 on Saturday, only to be told the pool was closing for a function. We had chosen the hotel specifically for the outdoor pool to enjoy a bit of down time with the view -so were very disappointed about this.

Other small points: The lifts are really slow, which would be a pain if you were in hurry for meetings. The hotel advertises a free mini-bar, but actually there is not much in it - just a few soft drinks. I think this is misleading. Surely there should be at least one beer and one mini bottle of wine in a mini-bar? Drinks in the Above and Beyond restaurant are very expensive and I was served an extremely small measure - about two egg cups full. Also do not be too excited about the 'views' which are described on the website. Yes the views from Above and Beyond are excellent, but from the rooms, what you mainly see is roof tops of the nearby buildings.

Overall this would not be my first choice for a leisure weekend in HK. Just too many niggles and too expensive for the value you get. For business, then it's a good enough hotel.

I have mentioned these issues within the hotel questionnaire (which is sent to you afterwards), but despite inviting the hotel to comment and respond (an option provided in the feedback system) I have not had a response. I wonder if this might indicate an overall lack of sincere concern about customer satisfaction?

I do wish the hotel the best - we certainly need this kind of offering in Hong Kong (not stuffy but not too over-modern) but there is still some way to go before they hit the mark.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
5 Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

Stayed here for three nights as start point for extended trip. Not inexpensive, but great location, superb design, exceptionally friendly and helpful staff. Breakfast buffet is multi-cultural treat, and a great base to start the day. Easy access to/from airport via free airport shuttle busses and MTR. Good fitness centre and pool - albeit somewhat limited in cycling/running equipment. Would avoid rooms with adjoining doors - sound carries under door and HK/guests active on 24+ hour basis.

Stayed October 2012, traveled as a couple
Helpful?
1 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 16, 2012

Stayed here for the 3rd time, and second this year and again service was wonderful. I gave feedback before with regards to a need for chilled water in the gym, this has now been implemented. I'm not 100% sure that this is from my feedback, but if it was then a great example of a business that listens to its customers needs. Special thanks to Nick Lam in the 'Above and Beyond' lounge, you never disappoint and the service is exemplary. Also in 'Green' Poon Ching Wan, Van thank you for all your attentive service. I always look forward to staying here. I will enjoy to return soon.

Room Tip: Always Harbour View, why would you not?
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JBPtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 15, 2012

This hotel deserves all good revievs people Write about it . Great decor , amazing bathrooms , good views , amazing service. The Market restaurant for breakfast is absolutely top of the top , best breakfast i ever eat in hotel .

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marcin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed November 15, 2012

The staff at Hotel ICON was always willing to be helpful and friendly. The gym was exceptional - they even gave us water bottles. We loved having a cocktail on the deck overlooking HK. The view was stunning and the drinks were quite good. The concierge recommended wonderful restaurants, many of which were within walking distance. The rooms were spacious and well-maintained. The shower was especially interesting. The breakfast (which was included with our room) had a diverse selection of Chinese and Western food, all of which was very fresh and well-prepared. I would definitely stay at Hotel ICON when I return to HK. Excellent value and delightful stay.

Room Tip: Get a high floor for the view
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Leslie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Hong Kong
#2 Romantic Hotel in Hong Kong
#3 Luxury Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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