My wife and I just concluded a five night stay on the club level at the Ritz-Carlton Hong Kong. We have stayed at many luxury properties around the world, but our stay at this hotel was exceptional beyond any we have experienced. From the moment we were met by our Mercedes at the airport until the time we were dropped off at our departure, we were literally overwhelmed by the professionalism and service that was provided by the entire staff. We were met at the hotel entrance by the Director of Rooms Operations and escorted to our 112th floor suite, which had a panoramic view of both Victoria Harbor and Kowloon. The room was all that could be asked for, with every amenity that one would expect for in a five star property. More important was the service at this hotel. Not only did the Director of Rooms Operations greet us when we arrived, but she made sure that everyone we came in contact with greeted us by name, as well as offering us suggestions about local attractions that we had an interest in.

The club was marvelous. Not only did it serve five meals a day, but the food was superb, right down to the baked goods and the chef prepared sauces. Jessica, the club manager, and her staff went out of their way to literally serve our every need and desire. Her staff came up with great recommendations for local restaurants so we could assauge our cravings for Peking duck and roast suckling pig, and even secured an almost impossible to get reservation at one of their selections.

We used the hotel's car and driver (which comes at no additional cost) several times, even having it rescue us from an impossibly long taxi line at the China Ferry terminal so we could make it to one of our dinner reservations. Our driver was extremely knowledgeable about the city, and easily got us to every destination we requested.

The hotel's Chinese restaurant Tin Lung Heen has two Michelin stars, and, if our two meals are any guide, will be in line for a third within a very short time. Expensive but superb, and with the service and ambiance to match. Ozone, the bar on the 118th floor, is worth the trip, if only for the views that are provided on a clear night.

Hong Kong is not a destination that is typically on our travel schedule, but the service and personnel at this hotel make us want to return at the earliest possible moment.

Stayed at this Hotel In Club Suites.Club Manager ( Jessica Lui)
The service Experience was above and beyond . Every time you made a request or asked for help it was given cheerfully and professionally. The Ritz Carlton should be complimented on the service culture in this establishment. Well Done

I've been travelling around Asia on business, and using HK as my base, and decided to trial a range of hotels for my next trip later in the year when I'll be based here for longer. This trip was for 3 days.

I stayed in the deluxe suite and this provided me with access to the Club lounge. The room was spacious, immaculately clean, amazing views and the bed very comfortable providing some of the best night sleeps I've had whilst away.

The club lounge was huge and I found it a relaxing atmosphere, and I was surprised to read other reviews of the noise, although will admit I don't recall any children in the lounge when I was there. I must also agree with other reviewers on the quality of the food served in the lounge. I only managed breakfasts and dinners but the food variety and portion sizes were very generous and food quality excellent. I would also highly recommend the Ozone lounge again for the spectacular views.

I was instantly recognise every time i entered the club by the manager and her staff, and found them all incredibly friendly, and welcoming, nothing seemed to be too much trouble for them during my stay. I was left with a very positive feeling during my stay and will definitely return on my next trip to HK.