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“Growing pains that will hopefully take this great property to the 5 Star Range”

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The Ritz-Carlton, Hong Kong
Ranked #2 of 721 Hotels in Hong Kong
Reviewed February 11, 2013

We spent a weekend at this hotel during the first year that this hotel was in operation, and while we had a great stay while there, we encountered a few bumps in the road that were not in keeping with a luxury hotel and likely reflective of its' infancy. Moreover, after having stayed in the Hong Kong Four Seasons and Peninsula, which are close to flawless, I am aware of the potential that luxury hotels can possess in Hong Kong.

Pros of the hotel: Incredible view and an amazing feat of construction. Definitely stay on the Club Floor, as the lounge is beautiful and offers incredible views, while serving as a great place to unwind after a day exploring or before heading out for the evening. The beds are very comfortable. The chocolate tea ceremony is really neat and tasty. The Italian restaurant is beautiful and has an amazing menu. The swimming pool is really neat and the rooftop hot tub is amazing.

Cons of the hotel: We had a few hiccups in service that were frustrating: 1) We flew in from Malaysia on a Friday evening and I had emailed the concierge to notify them about the flight arrival (they sent transportation to get us) and explained that we would be very hungry once we arrive and were looking to eat a great meal upon arrival. Since we were scheduled to arrive relatively late (10 pm), we knew that many restaurants would not be open and were even willing to eat on the street; as long as we could find some tasty food. They told us not to worry, and booked us in for dinner at their club/lounge, Ozone, and explained that we would be able to eat until 1 am. When we got to Ozone, it was in complete club mode, and they asked us to stand by the bar and eat our food at the bar. Moreover, they explained that because it was after 11, their kitchen was closing down, but they were still offering a 'snack' menu. This was frustrating because I clearly outlined our needs in our email and even double-checked with the concierge before confirming. Furthermore, when I spoke with the hotel staff the following day about how we didn't enjoy standing up in a club to eat our dinner off a snack menu, they didn't even apologize (and no, I am not rude when I deal with hotel staff, especially for a hotel in its infancy where there may have even been a language barrier issue underlying this miscommunication), 2) we rented the couples spa treatment room for a 3 hour couples treatment, and I was surprised to find that there was no soap or moisturizer in the bathroom. The room was very cold too and when we asked them to warm up the room, they barely increased the temperature. Not things you would expect for a 1500$ treatment, 3) on the Saturday night, we wanted to go out on the streets and find some tasty street food (i.e., noodles, etc), but the concierge was insistent that that everything was closed and there was nothing that we could find to eat at that time (midnight). We ended up googling 'late night eats hong kong' and found a neighbourhood with about 50 restaurants and street stands that were busy.
Anyhow, at the end of the day, it was a cool building to stay in and we enjoyed our stay, but the hiccups that we experienced will likely prompt us to go back to the 4S or Peninsula next time we are in Hong Kong. I hope that these bumps in the road were attributed to the growing pains that this new hotel was likely experiencing in their first year.

Room Tip: Any room is great because you are so high up that the views are just amazing: pick a direction that...
  • Stayed: March 2012, traveled as a couple
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,096 - 2,102 of 3,144 reviews

Reviewed February 2, 2013

I have thoroughly enjoyed the in room dining at the Ritz-Carlton Hong Kong. The teams always friendly and accommodating! I can't say enough about the service.

The pool at 118 floor (highest swimming pool in the world) Amazing view.

We'll be back. !

  • Stayed: December 2012, traveled with friends
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2  Thank DavidTmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

I could not imagine a better place to be in Hong Kong Kowloon, were business is done and night life, shopping and entreteinment is the best!!! The Ritz Carlton Hong Kong is by far the best place to stay, where the service it is just all about anticipation, and the product just WOW!!! Restaurant and Bars really challenge you to go out, the best place to be also for night life, Ozone Bar the place to networking. I look forward to checking in again with you guys at RC HK.

  • Stayed: January 2013, traveled on business
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1  Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Arrived at HKG form Bangkok. Trip was on Cathay Pacific so it made sense to spend a few days and see Hong Kong. A vendor I deal with had given me some Ritz Carlton Royal Prestige Suite Certificates and we were able to use them here. Having stayed at other Ritz Carltons, we contacted the hotel to ask if we could pay a daily cash supplement for Club Access and it was arranged.

As we rolled our luggage out and were looking for a sign with the hotel name or our name, a young man came up to us and called us by name! After prodding him, he admitted they had googled us to try to find a picture so they would be able to recognize us! This is consistent with the level of service we received from each and every person we interacted with.

The suite is not huge but is lovely and perfect for our stay. As others have said, the views are amazing. The ladies and gentlemen who work the club are all exceptional but special mention must be made of the Manager, Jessica, and the Supervisor, Judy who along with Chloe (who checked us in) not only made certain that we were well taken care of but always spent the time to just plain have a lovely conversation. The Club is truly meant to make you feel as comfortable as if you were home but with a much higher level of pampering!

It's true that the location is a bit away from the active Harbor area but taxis are plentiful and rarely more than $5.

If you can afford it, or if you are lucky enough to get a gift certificate, look no further! This is a hotel where perfection is the standard!

  • Stayed: January 2013, traveled as a couple
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1  Thank stevens397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2013

Just returned from a 3 night stay, with one night in the club level. (We only did one night in the club level because I know if we did all 3 in the club, we'd never leave the hotel).

We were on the 110 floor. They upgraded us to a suite with 270 degree views, with half of Victoria Harbour and the islands as our view. Needless to say, the view is fantastic.

The room itself was beautiful. Bed was supremely comfortable, one of the best I've had. The bathrooms are nice and very well appointed. Amenities are Asprey and very nice.

The best part of this hotel is the service. Hands down, the best service I have ever experienced at any hotel anywhere. Attentive without being annoying.

My wife and I had a great stay at this hotel and would LOVE to stay there again.

  • Stayed: January 2013, traveled as a couple
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Thank nashvillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013

The view is differnt here as it is higher than the buildings accross the water. we just went for wine and were very glad we did. Cheapest glass was $20. We saw the skyline from the Stock exchange, peak, IFC1 rooftop, ferry, avenue of stars and we thought this was also a must

  • Stayed: January 2013, traveled as a couple
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Thank Victoriatraveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2013

This is perhaps the "highest" hotel I have stayed in. From any window in the hotel, you get the most amazing views possible. My stay was worth it from this reason alone. The views from the bar and pool are breathtaking. Now to the specifics.
Very courteous staff - referred to me by name during my stay, nice personal touch. Spacious room (with a Nespresso machine), squeaky clean bathrooms and a little TV at the foot of the bathtub. Breakfast was decent. Location is great if you have work on the Kowloon side since the hotel is in the ICC - a tall business / commercial building on the Kowloon side. Although the hotel is directly connected to a huge mall which has a station at the end of it, it is still quite a walk if you need to take the train and cross over to the HK side often. That said, cabs are pretty cheap in HK and you can just take a cab to whatever location if you are too lazy to walk.
I would suggest though, if you get a good rate, stay in this hotel even if it is slightly far from your places of interest. You just have to experience this view.

Room Tip: I doubt if there is a room in this hotel that doesn't have breathtaking views of HK
  • Stayed: March 2012, traveled on business
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Thank arpitagr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
Price Range: $419 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Official Description (provided by the hotel):
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more   less 
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong

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