We spent a weekend at this hotel during the first year that this hotel was in operation, and while we had a great stay while there, we encountered a few bumps in the road that were not in keeping with a luxury hotel and likely reflective of its' infancy. Moreover, after having stayed in the Hong Kong Four Seasons and Peninsula, which are close to flawless, I am aware of the potential that luxury hotels can possess in Hong Kong.
Pros of the hotel: Incredible view and an amazing feat of construction. Definitely stay on the Club Floor, as the lounge is beautiful and offers incredible views, while serving as a great place to unwind after a day exploring or before heading out for the evening. The beds are very comfortable. The chocolate tea ceremony is really neat and tasty. The Italian restaurant is beautiful and has an amazing menu. The swimming pool is really neat and the rooftop hot tub is amazing.
Cons of the hotel: We had a few hiccups in service that were frustrating: 1) We flew in from Malaysia on a Friday evening and I had emailed the concierge to notify them about the flight arrival (they sent transportation to get us) and explained that we would be very hungry once we arrive and were looking to eat a great meal upon arrival. Since we were scheduled to arrive relatively late (10 pm), we knew that many restaurants would not be open and were even willing to eat on the street; as long as we could find some tasty food. They told us not to worry, and booked us in for dinner at their club/lounge, Ozone, and explained that we would be able to eat until 1 am. When we got to Ozone, it was in complete club mode, and they asked us to stand by the bar and eat our food at the bar. Moreover, they explained that because it was after 11, their kitchen was closing down, but they were still offering a 'snack' menu. This was frustrating because I clearly outlined our needs in our email and even double-checked with the concierge before confirming. Furthermore, when I spoke with the hotel staff the following day about how we didn't enjoy standing up in a club to eat our dinner off a snack menu, they didn't even apologize (and no, I am not rude when I deal with hotel staff, especially for a hotel in its infancy where there may have even been a language barrier issue underlying this miscommunication), 2) we rented the couples spa treatment room for a 3 hour couples treatment, and I was surprised to find that there was no soap or moisturizer in the bathroom. The room was very cold too and when we asked them to warm up the room, they barely increased the temperature. Not things you would expect for a 1500$ treatment, 3) on the Saturday night, we wanted to go out on the streets and find some tasty street food (i.e., noodles, etc), but the concierge was insistent that that everything was closed and there was nothing that we could find to eat at that time (midnight). We ended up googling 'late night eats hong kong' and found a neighbourhood with about 50 restaurants and street stands that were busy.
Anyhow, at the end of the day, it was a cool building to stay in and we enjoyed our stay, but the hiccups that we experienced will likely prompt us to go back to the 4S or Peninsula next time we are in Hong Kong. I hope that these bumps in the road were attributed to the growing pains that this new hotel was likely experiencing in their first year.
- Official Description (provided by the hotel):
- Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more less
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- Also Known As:
- The Ritz Carlton Hong Kong Hotel Hong Kong