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Reviewed November 30, 2012

In November my wife and I brought our 1-year-old son to Hongkong. We have stayed in the T-Hotel for three nights. Unfortunately our overall experience with the hotel was only OK, but not "excellent" (as claimed by many other posters here). Here is why --

* Location * Sort of cast away in the southwestern part of the Hongkong island, a hilly area occasionally reminding you of what Hongkong might look like many decades ago. A cab ride from the airport takes 40 minutes and sets you back HKD350 (including HKD60 for taking the Western Harbour Tunnel); also available is airport bus A10, get off at the Pok Fu Lam Village stop (HKD48 one-way), from there it's a five-minute slightly uphill walk to the hotel. A bus ride to Central takes about 15~20 minutes. By the way, the actual hotel is located on the sixth floor (or maybe the seventh, depending on how you count them) of the Chinese Cuisine Training Institute (CCTI or in Chinese 中華廚藝學院) building. Rating: 3.0 out of 5.0.

* Facilities * The reception, located in the lobby on the ground floor, appeared some kind of make-shift setting, though the lobby itself well decorated and appeared nice. Sizeable (250~350 sqf or about 30 sqm) and well-appointed rooms. Our bathroom came with a separate tub from the shower cabin. A small LCD TV set mounted on the wall above the tub ensures no miss on news or shows while enjoying a bath. Lights can be controlled through a wireless panel on your night stand. Free in-room Wi-Fi, also available was a mini Panasonic stereo. Didn't try the gym, while the business center was small yet functional. Two minor complaints during our stay: 1) Quite large gaps (about half an inch or near 1.5 cm) between the shower door and the walls, frequently causing water leakages on the bathroom floor. 2) The hair dryer blew either too hot or too cold, had a hard time for both my wife and the baby. Rating: 4.0 out of 5.0.

* Dining * Tried the breakfast only. The breakfast had a medium-sized spread, choices including both Chinese (rice congee, fried noodles, preserved-vegetable buns, etc) and Western (bacon, baked beans, grilled tomatoes, hash browns, cook-to-order omelet, etc.). Add on top was the run-of-the-mill stuff like cereals, bakery, salads, cheeses and fresh fruits. No Cantonese-styled dim sum, though. Quality-wise all reasonable, though nothing to write home about. Rating: 3.5 out of 5.0.

* Service * Many folks here have posted a great deal of glaring words about the hotel. However, I want to apologize to everyone first before I beg to differ somehow. Service is probably the area which has set the T-Hotel apart from many other hotels but also clearly shown that, compared to a real four- or five-star hotel, it’s still got quite some room to catch up. As mentioned by some peer travelers, there are usually several trainees on duty/in training at the same time, so you will find yourself frequently being escorted and served by a group of bodies. The enthusiasm was obvious, so was the positive attitude; but from time to time we have found that the skills, especially the professional manners, due diligence and the language skills, were the part missing, critically.
Example 1: Our evening flight arrived at Hongkong at eight something. By the time we got to the hotel it was late at night (around 10:30) and we had two tired adults carrying a sleeping baby. After checking in, a group of five or six trainees escorted us to our room and insisted that we be shown around everything. The whole show took about 15~20 minutes while my wife hiding in the hallway just so the baby able to sleep uninterrupted. I understood that this was a part of the standard training process for the trainees, however only wished they could have been a little bit more considerate and maybe flexible given the time and situation.
Example 2: In the very morning following our arrival, at shortly after eight we woke up to some persistent yet increasingly heavy knocking on our door. I rushed to the door, only to realize that it was some trainee there asking us if any laundry for him to pick up. Oh well, I’m sure he all meant well but…*sigh* With the baby awakened, my wife was certainly not impressed, needless to say.
Example 3: As my wife was on a special diet plan, she had to bring some her own food with her when going to breakfast. Ten minutes into the meal, while she went to pour herself some juice, a waiter came to the table, not consulting anyone, simply and swiftly wrapped up her personal food, along with other garbage, and sent straight to the trash bin. This time we were not only unimpressed but actually shocked.
Example 4: As traveling with a baby, upon check-in we’ve requested a late check-out, which was granted on the spot. Then on the following day, just to be on the safe side, I went to the reception to double-check with the manager on-duty, who quickly re-assured me again. On the check-out day, someone came to knock on our door at 10:30 am, and once again, in a VERY heavy and hasty manner. Upon opening the door, I was “greeted” by three trainees, “Sorry, are you ready to check out?” Speechless was probably the best word to describe myself of that moment.
Example 5: One night, around nine, we happened to run out of drinking water entirely (even those in our mini-bar). We thought we might just ask some more from the hotel as opposed to going out to find a convenient store. So I called the reception asking for two bottles of water. Ten minutes passed, nothing happened. So I had to call again. Another ten minutes, finally a lady trainee came with two bottles of water. Anyway, once again I managed to keep the unease to myself.
Example 6: We needed to print a copy of our flight boarding pass on the day we were leaving. I explained it (in both English and Cantonese, even though a bit broken) to the lady working in the Business Centre and requested a regular black-white printout. She nonetheless still sent the file to the colour printer, which made no sense but only cost us extra money. The few extra bucks would certainly not break us one way or the other, but the lack of professionalism and diligence was unacceptable.

Many of the hotel staff were indeed professional and dedicated, or at least tried very hard to be so, and I have never doubted that for a second, nor wanted to take anything away from their hard work. Meanwhile, I however still need to point out the issues we’ve encountered during the stay. The fact is, positive attitude and great enthusiasm alone neither mean nor necessarily guarantee high standard of service. Those people on this forum who might have drawn an equal sign between the two risks being emotionally charged therefore potentially misleading other fellow travelers. That said, at least based on my personal experience and in my humble opinion, contrary to what some of the other posters have claimed here, I consider the T-Hotel being only a training hotel with a focus on providing the students with an opportunity to practice what they have learned in the classroom; it is however definitely NOT a four- or five-star operation, at least not in terms of the inconsistent service standard demonstrated by some of the trainee staff during our stay. Rating: 3.0 out 5.0.

Overall our stay at the T-Hotel was an acceptable experience, with the highlights being the nice room and ocean view and tranquil setting while lowlights due largely to the sub-par services provided by some of the trainee staff. It probably remains as an option for us in future visits to Hongkong, however we'll for sure look beyond it as well. And for fellow travelers, I will recommend this hotel but not without reservation. And in my humble opinion, it’d probably best suit single travelers and/or couples/families without small kids. Families with small children or even business travelers may also want to consider elsewhere.

While trying hard to be as objective as possible and speak only out of fact, I’m sorry if my review on the T-Hotel has gone against the seemingly overwhelming “mainstream” on the forum therefore raised a lot of eyebrows. However, I feel strongly about it and will firmly stand behind my comments. Overall rating: 3.0 out 5.0.

Date of stay: November 2012
  • Trip type: Traveled with family
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20  Thank AHokie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2012 via mobile

My wife and I decided to stay at this hotel purely due to the overwhelmingly positive reviews on TA. And we were really glad we did. All the reviews were accurate. The place is phenomenal to say the least. I think everyone that's stayed here will agree that it's really well managed and you do get great value for your money. Kudos to the staff and trainees for a job well done. I'd definitely recommend and stay here again in the future.

Everyone is super nice and always willing to drop everything to help you I wish all hotels do it this way. I love being so close to nature and actually a bit farther away from the hustle and bustle. Ask for the ocean view if you can. It's breath-taking.

Date of stay: November 2012
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6  Thank 2paul
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

A very few customers have given this place only 4 stars. The must be very hard to please as the place is everything that one might dream of and there is no call to repeat everything already said. Location? We have family living here and the drive over the mountain twice a day is an added bonus for us. The vista day and night is something special and € 10 for a half hour taxi ride? Come on.

If being pathologically helpful and friendly is a problem then this hotel suffers from the disease. The Americans always insincerely wish you a good day. He Brits always seem to be sincerely wishing you to have a bad day. And at the T hotel they all seem to be sincerely wishing you have a great day. These are real people being nice. Take your choice.

So - top marks for everything. If we come back and things have deteriorated then we will cry.

Date of stay: November 2012
Trip type: Traveled with family
12  Thank Diga4Riga
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

We stayed at the T hotel for 8 days in early November 2012.
The Hotel is about 6 km south west of Hong Kong Central.
It is in a quiet area well serviced by busses and taxis.
Taxi to central about US$6, however there is a morning courtesy bus
from the Hotel to Central on week days, at both 8.30 and 10.30 AM
The restaurant opens early for breakfast and also serves a good evening meal.
There is 24 hour room service, including meals.
Our room facing the ocean was very well appointed, and couldn’t be faulted.
There is a window between the bathroom and bedroom which is about 2 meters square, that can be made opaque for privacy at the push of a button. (see photos)
The bathroom has a waterproof TV , wall mounted, and the bedroom a 40 inch flat screen.
The Hotel appears to be less than 10 years old with the rooms very recently updated.
As a training Hotel, government run, there are plenty of staff around, all eager to impress.

Date of stay: November 2012
  • Trip type: Traveled with family
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4  Thank TomLynnMelbourne
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

This hotel was a little out the way, but i suggest that even if that is a problem to you, the service quality and room over compensates for this.

I picked this hotel back in Jan when it was only number 4 on trip advisor, since then its become number one and this is where itshould be in my experiences in hotels.

The welcome you get every time you arrive at the hotel makes you feel like a celebrity with everyone trying the best to help and get in some "practice". The proffesional "teachers" are always there to help.

When booking you get a download of what buses go to the hotel and thus yuo have a list of cheap public transport that you can get from the city to get you "home", just remember to keep the bus numbers with you. There is also a free transfer bus that they put on for you if you request it, but only into HK and only if not fully booked. ( transfer bus.... who am i kidding it was a private car transfer basically.

As stated the service is great, the breakfast good, there are eagles to watch while eating your breakfast a view of the china sea and my all time favourite that i have never had before and hope that they never stop... bathroom favourites ( little squeaky bath toys) that we got each night. We would go back just to increase our collection of these.

If you know when you book that this is a training hotel, and you know the location details, i cant see why anyone would every rate this place less than 5/5

Thanks T hotel for making our Hong Kong stop our favourite on our Asia tour.

Date of stay: November 2012
  • Trip type: Traveled as a couple
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4  Thank bonfire3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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