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“excellent staff, very clean”

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L'hotel Island South
Ranked #141 of 716 Hotels in Hong Kong
canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“excellent staff, very clean”
4 of 5 bubbles Reviewed March 24, 2013

s'd be a 5 star rating. The 1 taken away is the location. However,the free shuttle every half an hr is a plus. This is my second stay and now I learned how to take the local bus and mini van, it is more flexible.
Rooms are big and spacious and bed comfy.
staff very willing to help with finding locations and giving directions by using local transportation. The buses have electronic stops in English as well so once U know which stop ro get off,and with the staff's help with marking on your map, it is easy.

Room Tip: I have 2 teenage kids with me and I stayed in a suite. It is better than 2 separate rooms in terms o...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thegreattwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lhotelislandsouth, Hotel Manager at L'hotel Island South, responded to this review, March 30, 2013
Dear thegreattwins

Thank you for taking the time to share your experience on TripAdvisor. It is encouraging to learn that you and your family have had a wonderful stay with us in Hong Kong! Your satisfactions are our motivations to strive for service excellence!

When you plan for a revisit to Hong Kong, please feel free to check our hotel official website for latest special offers for a more memorable and indulgent stay. It has been our honor to be of your service, and we look forward to welcoming you again in the future.

Best regards,

Jaime Aromin
Hotel Manager
L’hotel Island South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong, China
1 review
5 of 5 bubbles Reviewed March 20, 2013

Free Room upgrade at checkin when I requested a high floor to city, mountain and sea view...can even see Ocean Park from our room so if you are in your room at 7pm, you can see the fountain light show with fireworks. Beautiful swimming pool not open until April but after being disappointed by this news, they are opening the pool early. Ocean Park passes are a deal at the front desk because you get 2consecutive days for the price of 1. Free shuttle to many areas of hong Kong, not just ocean park was so convenient...just show up 15 mins ahead and our family of 4 never had problems getting on. There are at least 3 places to buy drinks right outside the hotel but the Esso has the biggest selection. Directly across the street when you get out of P2 side entrance is an authentic restaurant where you can have breakfast sandwiches or noodles with the locals...just ask for the menu in English. 2 blocks away, there is a temple and right beside it is an authentic food court on the second floor again full of locals. Bathroom is well done with nice smelling shampoo and bath gel. Beds are a bit hard but really enjoying this hotel for the nice room and shuttle bus for the price, you can't complain. Our family of 4 is so comfortable and happy here.

Room Tip: Ask for quiet higher floor and we were upgraded to view room on 36th floor.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaxieY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lhotelislandsouth, Hotel Manager at L'hotel Island South, responded to this review, March 22, 2013
Dear MaxieY

Thank you for sharing your experience on TripAdvisor, and we are thrilled to learn that you and your family have had a great stay with us!

Please feel free to check out our latest special offers on our official website when you plan for your next visit to Hong Kong. We hope to see you again soon!

Best regards,

Jaime Aromin
Hotel Manager
L’hotel Island South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HK
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 12, 2013

We were delighted that our room was upgraded from city view to hill view upon check-in. They have free shuttle bus from Hong Kong station that runs on scheduled time. The hotel room given to us was neat and spacious. The double bed was also big enough for me and my daughter for some stretching. They are also generous with toiletries when we requested for additional supply of shampoo and conditioner. They have free wi-fi as well but connection runs slow inside the room. Staff at the reception are accommodating. They have only one restaurant and bar in the hotel. The food was delicious but a little expensive. Places of interest like the Ocean Park and Jumbo Floating restaurant are only 10 mins away by taxi. Theres no convenience store or supermarkets nearby and walking outside the hotel is not a good idea because of the smoke coming from vehicles and dust from the ongoing construction in the area combined!

Room Tip: choose a room on high floors.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TereC421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lhotelislandsouth, Director of Sales at L'hotel Island South, responded to this review, March 13, 2013
Dear TereC421

Thank you for sharing your feedback with other exciting travelers on TripAdvisor! We are delighted to learn that you and your family have enjoyed your stay with us, and made the most out of our location being close to the Ocean Park Hong Kong, one of the most internationally renowned theme parks, and the Jumbo Kingdom, another popular attraction in Hong Kong!

Once again, thank you for your comments, and we look forward to seeing you soon!

Best regards,

Venus Fung
Director of Sales
L’hotel Island South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed March 8, 2013

This time, I stayed with Mom at L'Hotel and we were impressed with the services and facilities:

1. we ordered fried beef kway teow (room service) and it was promptly delivered to our room in less than 15 minutes (refer to photo for the delicious dish),
2. we were given a free upgrade to a high floor, city view room and the privacy and view were splendid,
3. the breakfast spread was not impressive but adequate. I especially liked the porridge and fresh fruits and fresh juice, and
4. the staff were all consistently helpful and cordial and professional in handling check-in and check-out and food orders.

Therefore, I will not hesitate staying at this hotel again when I next visit Hong Kong.

Tips:
the shuttle bus service at the hotel could be crowded at times and it is best avoided in the morning till noon. Hence, Mom and I took the public bus service instead. There is no problem taking the shuttle bus from IFC back to the hotel in the evenings. However, when it detoured to pick up passengers at Ocean Park, it was packed and could be slightly unbearable with tired and grumpy passengers.

Room Tip: High floor and not next to the elevator.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCPY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lhotelislandsouth, Director of Sales at L'hotel Island South, responded to this review, March 11, 2013
Dear JCPY

Thank you for taking the time to leave your feedback for us on TripAdvisor.

Your positive comments are also a great motivator for us as we are constantly striving to exceed our guests expectations through delivering excellent service and product.

Thank you once again for your support, and we look forward to welcoming you back soon!

Yours sincerely,

Venus Fung
Director of Sales
L’hotel Island South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed February 27, 2013

Very nice hotel with friendly staffs , the hotel is very close to the theam park "ocean park " with just around 20minutes walk. Or we could choose to take the hotel shuttle bus to go (first come first serve basic) .

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArielWc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lhotelislandsouth, Director of Sales at L'hotel Island South, responded to this review, March 11, 2013
Dear ArielWc

Thank you for sharing your comments with us on TripAdvisor! We are delighted to hear that you have enjoyed your stay us, and made the most out of our location being close to the Ocean Park Hong Kong, one of the most internationally renowned theme parks!

We hope to serve you again soon!

Best regards,

Venus Fung
Director of Sales
L’hotel Island South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agra, India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

I have booked this hotel thru Expedia and on arrival I was offered early check in as well as free room upgrade which was very nice. The hotel is located in Aberdeen neighborhood and it takes 20 minutes to reach the central area. To plan my travel from the hotel I had asked for the free shuttle bus schedule by email which was promptly sent to me by the hotel.This helped me in advance that by what time one should be ready to catch the bus. We have used airport express to reach central station and from central we were able to catch the shuttle bus of Lhotel from L2 area. There was a waiting area for the shuttle buses provided by various hotels. The bus does have marking of Lhotel so spotting one is very easy. The bus runs by the watch and is always on time.Taxi takes $80 from central to hotel. we have also paid $65 for one way charge to Victoria peak. To manage your daily need there is one ESSO gas station nearby. To reach there you have to make exit from P2 ( press P2 in Hotel Lift) cross the road it is on left side.. towards ocean park. This is very important as there is no store near by baring one down the slope on the bend you can get water etc. At ESSO gas station you can get the beer can also at very cheap rate compared to what the hotel charge $50 at the bar.
The room is big compared to other hotels and is very neat and clean.
I have also bought Ocean park ticket from reception at 10% discount and the ticket was valid for two days. All in all this is a very good hotel for what you pay and comes recommended from me if you want to do ocean park and Victoria peak.

Room Tip: Try to get room in upper floors 30+ as they are very quite.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sanjiv V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lhotelislandsouth, Director of Sales at L'hotel Island South, responded to this review, March 11, 2013
Dear Sanjiv V

Thank you very much for sharing your experience with us! We are delighted to learn that you have made the most of our complimentary shuttle bus services to/from the airport express as well as our convenient location close to the Ocean Park Hong Kong, one of the most internationally renowned theme parks, and Victoria Peak, another popular attraction in Hong Kong.

We look forward to seeing you again soon!

Yours sincerely,

Venus Fung
Director of Sales
L’hotel Island South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed February 19, 2013

I found the front desk staff at L Hotel in Hong Kong very helpful. I didn't stay at the hotel as a result of a mistake made by the travel agent that I booked my trip with. My rooms were booked for 16 November 2012 instead of 16 December 2012 the day my family and I arrived in Hong Kong from Singapore. Imagine the panic that my family faced when we realised that there are no more rooms for us to stay at L Hotel due to the wrong booking dates. I couldn't reach my travel agent that day after being put on endless holds and passed from one operator to another. Thank God, the staff (a young man) who was handling my case was very kind and helpful. He offered to help find another hotel for my family to stay in Hong Kong island. He even showed us the websites of all available hotels that he could find on the Internet and finally help us booked the rooms at Butterfly on Morrison.

We would like to record our appreciation to the help that he had rendered during our visit to Hong Kong. I hope the management recognise his great service since he went beyond his duty as my family didn't even stay in the hotel. In the chaos, I didn't get the name of this kind person. Because of his great service and kindness to my family that day, we managed to have a good HK holiday during christmas.

Norshida S, Singapore

Stayed December 2012, traveled with family
Helpful?
Thank Norshida S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lhotelislandsouth, Director of Sales at L'hotel Island South, responded to this review, March 11, 2013
Dear Norshida S

Thank you very much for your lovely review! We are delighted to learn that you and your family have had a wonderful stay in Hong Kong, and also hope that this relatively stressful situation would not prevent you from visiting Hong Kong again. Please rest assured that your compliments have been shared among our team as guests’ satisfactions are our motivations to continue to strive for service excellence!

On a separate note, other than booking through travel agents, you may also consider making room reservations through our official hotel website, which allows you to directly monitor/adjust your reservations with us!

Once again, thank you for sharing your comments with other exciting travelers on TripAdvisor, and we look forward to welcoming you soon!

Best regards,

Venus Fung
Director of Sales
L’hotel Island South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about L'hotel Island South

Property: L'hotel Island South
Address: No.55 Wong Chuk Hang Road, Hong Kong, China
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Best Value Hotel in Hong Kong
#107 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — L'hotel Island South 4*
Number of rooms: 432
Official Description (provided by the hotel):
Uniquely located in the southern district of Hong Kong Island, the contemporary L’hotel Island South is the development of the Chinachem Group. This 37-storey hotel offers 432 spacious and design-led guestrooms and suites that are redefining conventional notions of comfort and style. As a convenience for today's global travelers, L'hotel Island South provides complimentary Wi-Fi internet connection and an array of other advanced technologies, plus superb meeting and banquet venues, a gymnasium and an outdoor pool that offer green vistas, and comprehensive business support. Complementing all of these is an eco-friendly attitude as well as a smart casual service style from our friendly and highly dynamic hotel crew. Whether for business or leisure, guests also enjoy quick and easy access to the territory's prime business, shopping, dining and entertainment hubs as well as a host of nice beaches, nature parks, plus heritage and cultural trails along the southern end of Hong Kong Island. ... more   less 
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Also Known As:
l`Hotel Island South Hotel Hong Kong
L'Hotel Island South Hong Kong

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