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“Love this hotel”
Review of EAST Hong Kong

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EAST Hong Kong
Ranked #33 of 719 Hotels in Hong Kong
Certificate of Excellence
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Love this hotel”
Reviewed March 29, 2013 via mobile

Have stayed here several times here now on business located near our office in HK so great location. Rooms good size with all usual amenities. Showers great with super toiletries. Free wifi works well and consistently. Breakfasts great with fast service. Sugar Bar on top floor is great place to meet up with colleagues before dining out. Also great for lunch if you get the chance. Again service is very swift. Concierge and reception staff very helpful.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaystarred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willem V, Manager at EAST Hong Kong, responded to this review, April 1, 2013
We appreciate it that you took the time to write such a nice review about EAST, Hong Kong on Tripadvisor.

It is great to hear that you enjoyed your stay at our hotel and thank you for commenting so positively on our breakfast, rooftop bar Sugar and free wifi. Even more we appreciate your kind feedback about our service team and I will make sure to share your comments with them.

We look forward welcoming you back in the near future.

Kind Regards

Willem van Emden
Executive Assistant Manager, EAST Hong Kong
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1,111 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Sydney, Australia
Level Contributor
130 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 28, 2013

I stayed at this hotel in March 2013. Hotel is relatively new but it is already showing signs of wear and tear due to the quality and nature of materials used in the bathrooms. There are no doors or any opaque walls between the bedroom and bathroom so there is no privacy ie one can see into the bathroom from the bedroom and vice versa (like a fish bowl) so the rooms are suitable only for one person or a close couple. The quality of the bath gels, shampoo and body lotions were of a very high standard compared to other hotels I have stayed at in HK. The design of the shower was very poor - water splashed out of the shower area easily onto the bathroom floor as there was no shower screen. Room size was reasonable for HK although the design of the suitcase bench was absolutely stupid - one could not open the suitcase top upwards in full as a fixed wooden screen was directly above and which served no purpose apart from annoyance! Breakfast was buffet style with a very limited choice and only one hot meal could be ordered from a menu in addition to the buffet eg porridge. The standard price for the breakfast was HKD185.00 plus 10% service charge although a cheaper price can be negotiated on a package basis with the room. There were no families or obvious tourists that I noticed during my weeks stay - only business people, which is probably what the hotel is targeting. The MTR (train) is right next door (1 minute walk) and a huge shopping centre within 2 adjoining buildings (City Plaza) is also next door. There is a laundry (British Laundry) across the road from the hotel who will do your washing based on weight and is reasonably priced. The local area is relatively quiet at night after the office workers have left the area and is in vast contrast to the hustle and bustle of Causeway Bay which is 5 few stations away. This hotel is a bit "out of the way" location wise but would appeal to those who do not like crowds. Free Wi-fi was provided.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mmm M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willem V, Manager at EAST Hong Kong, responded to this review, April 1, 2013
Thank you for your comprehensive review about EAST, Hong Kong on Tripadvisor.

We appreciate your positive feedback on our toiletries, room size and free wifi. Although we are a lifestyle business hotel, many leisure guests still enjoy staying with us during the weekend, due to our convenient location and facilities we have in the hotel.

We are aware of some wear and tear issues and we are in the midst of undertaking some renovation works to rectify all defects in the near future. We have also added some more choices to our breakfast buffet to offer a wider variety to our guests. We do believe that hot breakfast dishes are best to be enjoyed when they are freshly prepared instead of sitting on a buffet.

Again, we truly appreciate your comments and if you would like to discuss any of the above with me in person, please feel free to contact me at willemvanemden@swirehotels.com

I hope I can welcome you back in the near future.


Willem van Emden
Executive Assistant Manager, EAST Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 27, 2013

Stayed there for business purpose. The hotel is great: new, good rooms, brilliant breakfast, friendly staff and well connected to everywhere in HK as the MTR is just next door (only walking distance). Internet connection works perfectly well too. I would highly recommend this hotel.

Room Tip: As everywhere in HK, ask for high floor rooms
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Torcuatense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
210 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed March 16, 2013

I really enjoyed staying here. The rooms are large and well featured. The rest of the hotel is very cool and modern. There is also a very cool bar on the top with amazing views of the harbour and a sun terrace. The breakfast was also really great, especially the fresh juices. The hotel is in a residential district which isn't very lively in the evening. The hotel is right next to the MTR station which is very handy but it's about 15-20 mins to get back into central. I didn't mind this but some people might find this more of a problem.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JonathanCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, March 17, 2013
Dear Jonathan

Thank you for spending the time to write to us.

We are very glad to hear that you like our hotel despite we are not centrally located. We are now looking at some new breakfast items, and perhaps you could try it out and give us your comment again next time when you stay with us.

Look forward to seeing you again at EAST, Hong Kong.

Best regards

Jennifer Cheung
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 15, 2013

the rooms have a very modern feel to them and always feel hygenically clean. the bed is very comfortable, which i guess, is the most important thing. As for the bathroom, its kind of hard to describe it, but it kind of feels like the bathroom is on full view to the outside world - assuming you have the blinds open! Anyhow, this was my third time staying here, which highlights that any shortfalls are very minor.

one recomendation while there is to head to the roof top bar for the most staggering views of Hong Kong. it will take your breath away!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DubaiFraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, March 18, 2013
Thank you so much for taking the time to write your review.

We would like to take this opportunity to thank you for your continuous support, and we hope EAST will be your most preferred choice of hotel every time you are in Hong Kong.

We will soon be launching some new cocktails at Sugar and please don't miss it next time when you are here.

Look forward to seeing you at EAST or Sugar.

Best regards

Jennifer Cheung
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 15, 2013

Very nice hotel and actually one of the few that gives you a hotel room of a decent size at a decent price.
the breakfast is really nice and the staff there are extremely kind, helpful and service minded.

Internet connection is good, a great hotel for business travelers. next door you will find a supermarket, shopping mall, seven eleven, etc.

BUT - the shower in is bathroom is made that causes mold. The damp cannot get out and the water apparently also not.. So after a shower you can smell mold. It appears to be a problem in most of the rooms - but then again, mold is a general problem in HK, so it might not be easy to avoid.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gitte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, March 18, 2013
Thank you very much for taking the time to write your review.

I really appreciate your comments in particular about the service our team members provided and I'm sure the team will as well when I share it with them.

I also thank you for your feedback in regards to the humidity in room, which I have to say it should not be happening. I have started a conversation with our Engineering team to see if we can make any improvement on this issue.

Thank you again and we look forward to seeing you again at EAST, Hong Kong.

Best regards

Jennifer Cheung
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
150 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 14, 2013

I stayed for six days and nights at the East. Its described as a 'business hotel' but I'd stay there again if I was a tourist. It's modern and stylish. The rooms are quite small but very well laid out: wooden floors with carpet round the beds, fitted cupboards and recessed TV, walk-in shower and comfortable beds and well appointed work area. The food is truly outstanding and the service excellent. The Sugar bar on the top floor gives stunning views of the harbour. The gym was being refurbished when I stayed, so there was limited space and only a few machines. Overall, a wonderful experience and I'd definitely stay there again. The more expensive harbour view rooms at the top of the hotel have great views too.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ComptonScotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, March 18, 2013
Thank you very much for taking the time to write your review.

We are very pleased to learn that you have had an enjoyable stay with us. I appreciate your comments about the quality of food and the service our team provided to you. I'm sure the team will feel the same when I share your review with them.

I'm happy to let you know that our gym renovation will be completed beginning of April, and it will be doubling the current size with more machines available. At the same time, we do have boot-camp in the morning, and perhaps you could try it next time when you stay with us. Don't forget to give us your feedback too.

Thank you and we look forward to seeing you again at EAST, Hong Kong!

Best regards

Jennifer Cheung
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EAST Hong Kong

Property: EAST Hong Kong
Address: 29 Taikoo Shing Road, Taikoo Shing, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Quarry Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Romantic Hotel in Hong Kong
#32 Luxury Hotel in Hong Kong
#32 Business Hotel in Hong Kong
#49 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — EAST Hong Kong 4*
Number of rooms: 345
Official Description (provided by the hotel):
EAST is a lifestyle business hotel from Swire Hotels, designed primarily for savvy business travellers. The 345 rooms and suites offer harbour or urban views of Hong Kong. Complimentary broadband / WiFi internet throughout the hotel. EAST also features a 24-hour gym Beast (Body by EAST) and an outdoor swimming pool. Dining is highlighted by Feast (Food by EAST), the all-day dining restaurant and rooftop bar Sugar (Bar.Dec.Lounge) ... more   less 
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Also Known As:
East Hong Kong Hotel Hong Kong

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