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“Pleasant stay in Taikoo”
Review of EAST Hong Kong

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EAST Hong Kong
Ranked #34 of 718 Hotels in Hong Kong
Certificate of Excellence
Basel, Switzerland
Level 4 Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Pleasant stay in Taikoo”
Reviewed January 29, 2013

Well located near the business hub of the East coast.
Close to the MTR, and the shopping malls.
Clean room with a nice breakfast.

This hotel is located on the East side of the island, you'll probably only stay here for business purpose or visiting friends.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flyer789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, February 4, 2013
Thank you for taking the time to write your review.

We are glad to hear that you had a pleasant stay with us, and enjoyed the breakfast at Feast (Food by EAST).

Look forward to seeing you again at EAST, Hong Kong.

Best regards

Jennifer Cheung
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Vancouver, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2013

+ Great location beside Tai Koo MTR and City Plaza
+ Excellent service from all staff
+ Good tech amenities (plugins, wifi)

- The elevators are extremely slow for a 30+ floor building...unacceptable
- Pool is shutdown for maintenance and the gym has a sign on the wall saying they are building a new gym...really, you are limiting both the pool and gym at the same time?!?
- NO PRIVACY in the 1 bedrooms...if you are staying with a friend (or even a spouse!) it could get awkward...no doors to separate the bedroom from the bathroom, just glass. You can see shadows in the toilet and see clearly into the shower from the bed.
- Staff are not dressed professionally...they wear casual pants and shirts, takes a while to get used to the fact they work there and aren't stealing your baggage.
- sink tap is located at the side of the sink...creates a mess and spills on the counter and floor
- rain head shower creates pools on the bathroom floor everywhere, not just the shower floor
- overall poor room design

I won't return..the whole room layout is just terrible and the elevator wait is unforgiving.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank 251Lawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willem V, Manager at EAST Hong Kong, responded to this review, January 27, 2013
Dear Lawrence

Thank you for your feedback on TripAdvisor.

It is good to hear that you enjoyed several aspects of our hotel as our location, free Wi-Fi and most important the service from our team members.

On the other hand I am sorry to read that there were several things during your stay that created a less than good experience.

I will definitely look into your detailed feedback and make the necessary improvements to the things you have pointed out to us. I do apologize for the inconvenience you encountered with the tap of your sink and the shower head in your room and as mentioned this will be addressed immediately.

I understand your displeasure with the closing of the pool, but as January is the coldest month of the year in Hong Kong and we have to do annual maintenance this is the most suitable time and I trust you understand. I hope you are pleased to hear that the first part of our newly renovated gym will open this month.

I hope you will give us a second change and return to EAST in the future and please feel free to contact me in person, as I will be delighted to make the travel arrangements for you personally.

Please feel free to contact me at willemvanemden@swirehotels.com and I hope I can welcome you in person at EAST Hong Kong one day.

Kind Regards

Willem
Executive Assistant Manager, EAST Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 21, 2013

Sadly only had one night here on a business trip to Hong Kong. Ate in the rooftop bar which has a fabulous view.

I had a corner room with floor to ceiling exterior glass which was ultra modern. Nice working desk with wifi and connectivity to the large screen which was great for viewing my presentation.

Very friendly and efficient staff, particularly the front desk who made me most welcome on check-in.

Wish I could have stayed longer but intend to use it again.

Room Tip: Harbour view
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bilbo57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, January 22, 2013
Thank you very much for your review.

We are glad that you have had an enjoyable stay with us.

We look forward to seeing you again at EAST, Hong Kong and hopefully, you will then spend a few extra nights with us.

Have a wonderful day!

Best regards

Jennifer Cheung
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2013 via mobile

Amazing location, right next to the metro..
Clean and fresh rooms, excellent service...
A tad bit pricy... but no complaints otherwise.
Strong wi fi connection through out the hotel.
I didnt get a chance to hit breakfast or the bar..
Staff are very friendly and accomodating.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NastySinist3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 14, 2013

Perfect hotel, not sure why we keep booking with you so many times. We first stay in 30/3 for two weeks, then 2/9 for two weeks and then 25/12 for two weeks.... Still like it.

Everything is good, would be better if the hotel can upgrade me next time..... I did ask for upgrade at my second and third time, but hotel don't seems to like to give me upgrades and just say no to me nicely, I am booking my next stay in June 2013. Hope to see some appriecation for the loyalty this time.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renochau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, January 16, 2013
Dear Ms Chau

Thank you very much for your continuous support to EAST, Hong Kong.

We are very pleased to learn that you have had an enjoyable stay with us, and rest assure we will take good care of you on your next visit in June :-)

Look forward to seeing you again.

Have a great day!


Best regards

Jennifer Cheung
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 6 Contributor
115 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 5, 2013

We stayed here last month for 12 days, attended a family wedding in HK. For such a long stay we needed to save a little money, so got a room on the 12th floor. Only view was of apartment buildings across the road, and a glimpse of the harbor.
The room was spacious by Hong Kong standards, well laid out. The desk and chair was convenient, good connections and WiFi. The toilet was private, but remainder of the bathroom open to the rest of the room. Shower was big, clean, beautiful, plenty of hot water.
The staff were friendly and efficient. It was nice to be greeted by name when walking past the reception desk (I must have made an impression on the clerk who checked us in). Room cleaning staff willing to schedule their work for when we were out.
Hotel has an inside walkway connection to the CityPlaza mall and the MTR subway. Lots of shops and restaurants in the mall, all price ranges; and also across the road in the first two floors of the Tai Koo Shing apartment buildings. Think the hotel breakfast is too expensive (or too much food)?, go into the mall to 'Cafe de Coral' or 'Deli and Wine' for breakfast less than $4 US including coffee.
We have been to Hong Kong more than 10 times in the last couple decades, East Hotel is now our new favorite hotel here.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferCheung, Manager at EAST Hong Kong, responded to this review, January 8, 2013
Thank you very much for your review.

It seems that you have become an Island East expert after your 12 days stay. In addition to the shops and restaurants around us, we also have Quarry Bay Park nearby and a beautiful trail where you could enjoy a nice walk. If you are interested to explore more during your next visit, please contact our Guest Experience team.

We are also delighted to know that you have had an enjoyable stay with us, and we look forward to seeing you again in the near future.

Have a wonderful day!

Best regards

Jennifer Cheung
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 5 Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 4, 2013

Stayed here for a quick trip to Hong Kong, and would certainly stay here again; harbour view rooms are definitely worth having, as day-and-night entertainment. Fabulous beds, tremendous shower - basically everything you'd hope for from a modern hotel room - in a hotel very conveniently placed for the MRT.

However, the best feature of this hotel is the attention to detail - one example includes offering you the use of a shower room (in the gym) available after you have checked out - great if you have an evening flight!

Definitely take a trip to the sumptuous rooftop bar - catch the sundowner cocktail deal!

Room Tip: Harbour view!
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willem V, Manager at EAST Hong Kong, responded to this review, January 6, 2013
Thank you for taking the time to share your kind feedback on EAST Hong Kong at TripAdvisor.

We are delighted to hear you enjoyed your stay with us and that you enjoyed the facilities of our hotel. As we believe a comfortable bed and a good shower are amongst the most important features of a hotel it is great to hear you complimented both.

I look forward seeing you return soon and perhaps on your next visit we will have the opportunity to meet in person and to enjoy a nice cocktail at Sugar!

Kind Regards,

Willem van Emden
Executive Assistant Manager, EAST Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EAST Hong Kong

Property: EAST Hong Kong
Address: 29 Taikoo Shing Road, Taikoo Shing, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Quarry Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Romantic Hotel in Hong Kong
#32 Business Hotel in Hong Kong
#34 Luxury Hotel in Hong Kong
#48 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — EAST Hong Kong 4*
Number of rooms: 345
Official Description (provided by the hotel):
EAST is a lifestyle business hotel from Swire Hotels, designed primarily for savvy business travellers. The 345 rooms and suites offer harbour or urban views of Hong Kong. Complimentary broadband / WiFi internet throughout the hotel. EAST also features a 24-hour gym Beast (Body by EAST) and an outdoor swimming pool. Dining is highlighted by Feast (Food by EAST), the all-day dining restaurant and rooftop bar Sugar (Bar.Dec.Lounge) ... more   less 
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Also Known As:
East Hong Kong Hotel Hong Kong

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