We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Oversize rooms, faultless service, spectacular views” 5 of 5 stars
Review of The Upper House

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Upper House to your Saves list
The Upper House
5.0 of 5 Hotel   |   Pacific Place, 88 Queensway, Hong Kong, China (Admiralty)   |  
Hotel website
  |  
  |  
  |  
Name/address in local language
Hotel amenities
Special Offer
#Summeratthehouse Package
Ranked #1 of 697 Hotels in Hong Kong
Certificate of Excellence
Sydney, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Oversize rooms, faultless service, spectacular views”
5 of 5 stars Reviewed April 24, 2013

We absolutely loved the Upper House, and will go back whenever we can.

Not much to add to the other reviewers' comments. Most Hong Kong hotels are relatively small, which is fine if you're travelling on your own for business, but not so great if you're travelling as a couple for pleasure. For the solo business traveller the Upper House only works if you're on a generous expense account, and would be an unnecessary luxury. For the holidaying couple you still need a generous expense account -- but it's well worth it.

The rooms are really big and all have views - we thought it was worth paying the extra for the harbour view although for the first two days the rain and the cloud meant there wasn't one! Service was as it should be: really efficient but unobtrusive - even when we had a few queries on our bill they were dealt with promptly and fairly.

Cafe Grey in the 49th floor serves fabulous food at pretty much the same prices as most other HK hotels, and has great views and a buzzy crowd. The gym is decent, but you don't get the sense that that's where most guests spend their time.

It's one of the best hotels we've ever stayed in, and although it's expensive by HK standards, it isn't in the context of other similar hotels worldwide.

Room Tip: Choose the harbour views if the outlook matters to you.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Tones_Camille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, May 2, 2013
Thank you for sharing your recent experience at The Upper House with the tripadvisor community.

We are delighted to know that you have chosen to stay with us during your recent holidays to Hong Kong.
We are also much honored to know that you perceived the service as “efficient and unobtrusive”.

We hope to welcome you again and please don’t hesitate if I may personally assist you with any future booking at “our house” or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,771 reviews from our community

Traveler rating
    1,624
    107
    25
    7
    8
See reviews for
211
642
142
516
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed April 19, 2013

Beautiful, spacious rooms with great views and an amazing bathtub. From the efficient in-room iPad based check-in procedure and impeccable service, to the wonderful dining experience and super-comfy bed, we thoroughly enjoyed or 2 night stay at The Upper House.

The other reviews say it all, and it's all true. I was at first disappointed to see the Four Seasons slip from #1 position on Tripadvisor as it's an incredible hotel, but it's given way to a formidable opponent and while your hotel is more 'urban boutique', you deserve your ranking and we will surely return.

PS. Consider upgrading your bath amenities just a notch. What you have is good, what belongs in the room should match the minibar / coffee-bar and be great.

Room Tip: Always book a suite. Always, no matter where you stay, always book a suite.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank DEK649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, May 2, 2013
Thank you for sharing your recent experience at The Upper House with the tripadvisor community.

We are much honored that you perceived you recent experience with us as “superb”. It is wonderful to hear that you also follow the ranking of HK hotels on tripadvisor.com

We do try to offer a slightly different luxury experience than other more traditional five star hotels; I am glad to hear you like the way we do business.

Thanks for your comments in regards to our bathroom amenities. We have used REN since the opening and whilst we have received much positive feedback from guests, we understand that the use of bathroom products is very personal.
Please feel free to send me an email at: marcelthoma@swirehotels.com before your next upcoming visit and we will gladly provide you with a brand of your choice.

Safe travels and we are looking forward to welcome you back soon again.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 18, 2013

The Upper House stands head and shoulders above any other urban hotel experience. The sublime attention to detail, even prior to our arrival, is a testament to the character of this place.

The staff are always looking for ways to exceed your already heightened expectations, but in a manner more akin to a guest of the family.

The surroundings are sleek, yet warm and inviting. A number of opportunities are available to slip into an oasis from the hustle and bustle of Hong Kong, with a quiet sense of serenity that belies its location.

The service is at another level. Staff are always welcoming, smiling and genuinely seem to want to please. Nothing is too difficult - whether organising a table at Felix at the last moment or assisting my partner locate hard to find shopping items.

I fear that this review could extend for pages, but I'll save the experience for when you book! Enjoy!

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BaliBobPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, April 18, 2013
Thank you for sharing your recent experience at The Upper House in detail with the tripadvisor community.

We are much honored to receive your positive feedback; thanks for calling your experience at The Upper House “sublime”. I particularly liked reading your second paragraph; it is the essence of what we try to achieve every single day with our team.

How about you come back soon again and continue writing more about your stay?

I enjoyed reading your note and so surely did other like-minded travellers.

Don’t hesitate to contact me directly if I may assist with any future travel plans to any of our Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 17, 2013

We visited Hong Kong for 3 days vacation. All we did was shopping and eating as well as enjoying the spacious views of Victoria Harbour straight from 45th floor of the Upper House. This hotel was simply amazing, even though it was a boutique hotel, which was more suitable for couples.

By the time we got there straight from the airport by the hotel's exclusive limousine, we were fascinated by the design of the entrance to this hotel. I'm sure the fire shows how unique the hotel was. The staffs were extremely kind and had an acceptable service-mind. Furthermore, all of their working tools are iPads and iMac, which was pretty unique and modern from my perspective.

Since there are 6 members in my family, I decided to book two Upper Suites and I have to tell you that it wasn't disappointing at all. The room's design was gorgeous as well as three huge windows that allows us to experience the spectacular view of either Victoria Harbor or the mountain. The bed itself was quite gigantic, which fits about three people to sleep in. One of the best features of this hotel is the bathroom in the Upper Suites. During the day or even night, you can enjoy the views while you're bathing.

Moving on to the breakfast. Unfortunately I didn't have all 3 meals in this hotel, however their exotic breakfast at Cafe Gray had the best egg benedict in the town. Apart from ordinary egg breakfast, there are other traditional Chinese breakfast, which can be ordered by both A la carte and set menu too. For the drinks, I recommended Cafe Gray tea because it is their own blend with aromatic rosella and lemongrass.

Lastly I really enjoyed this wonderful experience in the Upper House and would love to come back again next year. Thank you the Upper House staffs and managers for taking care of us !

Room Tip: I recommend to choose higher floors because the views will get better.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank koomzobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, April 18, 2013
Thank you for sharing your recent experience at The Upper House in detail with the tripadvisor community.

We are much honored to receive your positive feedback about your first stay with us.
I have shared your specific mention of service at both the hotel and Café Gray Deluxe with the respective teams.

We would love to have you back again next year. Please don’t hesitate to contact me directly if I may assist with any future arrangement.

Safe travels!

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed April 12, 2013

We visited upper house for afternoon tea with family. Absolutely fantastic food, location, views - only thing that spoiled it for us was a noisy family with young kids screaming! Other than that 5* I would definitely recommend this as a top location in Hong Kong. It is easy to get to and next door to the Four Seasons hotel

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank lordnewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, April 18, 2013
Thank you for sharing your recent experience at Café Gray with the tripadvisor community.

We are pleased to hear that you enjoyed your time at “our house”.

It would be our pleasure to show you also our rooms on your next visit to Café Gray Deluxe.

We have taken note of your comments about fellow guests in our restaurant and would like to apologize again for any inconveniences caused. The fact that it was not addressed during your time at the restaurant will certainly be reviewed again with the team.

Do let me know if I may assist with any future arrangements at any Swire Hotel.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 12, 2013

The 80mr suite is excellent. Amneties in the bathroom are incredible, natural cosmetics and everything you can think of. Splendid view of all the harbour. Friendly and efficient staff. Location is centrally located for the business traveler. We shall definitely return here.

Stayed January 2013, traveled on business
Helpful?
Thank TalItzhakRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, April 18, 2013
Thank you for your review on tripavisor.com

It is wonderful to hear that you appreciate the views, the service and all amenities at “our house”

Safe travels and do let me know if I may assist with any future arrangements at any Swire Hotel.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, USA
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 11, 2013 via mobile

Most amazing place. Bathrooms are gorgeous. Service is perfect. Location great. Nothing to add. Will stay there anytime again. The bar offers great views.
Very quiet and peaceful too in such busy city.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Francois K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, April 18, 2013
Dear Francois

Thank you for your review on tripavisor.com

We are pleased to hear that you like the service, location and the views at “our house”.

Don’t stay away for too long and thanks for all of your support again.

Regards,

Sincerely

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#3 of 697 in Hong Kong
5.0 of 5 stars 4,532 reviews
West Kowloon
The Ritz-Carlton, Hong Kong
Tsim Sha Tsui
InterContinental Hong Kong
InterContinental Hong Kong
#11 of 697 in Hong Kong
4.5 of 5 stars 3,170 reviews
Show Prices
Show Prices
Show Prices
Central
Four Seasons Hotel Hong Kong
Central
Mandarin Oriental, Hong Kong
Tsim Sha Tsui
The Peninsula Hong Kong
The Peninsula Hong Kong
#8 of 697 in Hong Kong
5.0 of 5 stars 1,041 reviews
Show Prices
Show Prices
Show Prices

Been to The Upper House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Upper House

Property: The Upper House
Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Ctrip TA, Agoda, Expedia, TripOnline SA, Travelocity, Odigeo, Priceline and Jetsetter so you can book your The Upper House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing