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The Upper House
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Reviews (2,516)
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1,982 - 1,987 of 2,516 reviews
Reviewed June 13, 2012

What more could I say about this hotel! As the staff say – our house is your home. This was certainly the case from reservation through to post-stay follow up. An exemplary experience. No wonder it has been included in the 2012 Conde Nast list for best hotel room in the world.

We are very regular international business travellers and the Trip Advisor contributors gave us confidence to stay here for a short vacation – and we had high expectations.

The hotel surpassed these.

Nothing was a bother, everything done with a smile and thought. Whether it be organising a booking at a nearby top restaurant (and unbeknown to us organising a premium window table) to booking four people into Cafe Grey for dinner at 30min notice on a Friday evening to supplying a zippered travel bag to use for extra luggage.

The rooms are HUGE (by any city’s standard, but especially in Hong Kong). More like an apartment with a large privacy door between the dressing, bathroom and toilet area. The insulation was so good that you could not hear anyone from part of the room/suite or guests in any adjacent rooms. Although contributors have kindly shared their photos I have added only one (of the view from window). At check in we were met by Paul who personally escorted us to the room and gave an orientation. Complimentary bar fridge, Illy coffee pod machine and snacks in appropriately named containers (like ’yummy’ for the baby M&Ms). Wonderful REN products through the bathroom and a giant bathtub (including bath salts and grooming products) with separate TV to watch or listen to your ipod. There was also a huge walk in Vichy shower. A real treat.

Although we ate at a number of top restaurants, we found Cafe Grey (on level49) to have a very high standard – both for breakfast and dinner. Very generous and wide range of choice for breakfast, good coffee (hard to find in Hong Kong) and wonderful dinner (the salmon and chicken main courses were highlights for me).

It was a different world to the adjacent Marriott hotel. More intimate, calm and personal... and for a similar price. To me there was no comparison.

I can’t wait to return and separately to plan a trip to stay in Beijing at the sister hotel, the Opposite House

  • Stayed: June 2012, traveled as a couple
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Thank Whiskie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this reviewResponded June 17, 2012

Many thanks for having taken the time to write such a detailed review on tripadvisor
We are very delighted to know that you describe your experience at “our house” as exemplary.

We do try to be different then other more traditional hotels. We are also happy to know that you are planning a trip to our sister hotel, The Opposite House Beijing.

Please do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2012

I visit my friend for lunch and wine here. The service was amazing. The room is sick, not your typical one. Love the bathroom view ofnthe city. Love the restaurant on the rooftop of the hotel. Excellent

  • Stayed: January 2012, traveled on business
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1  Thank feistera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this reviewResponded June 11, 2012

Many thanks for your review on tripadvisor
It is great to hear that you enjoyed your time at The Upper House.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at “our house” or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2012

This is a great place for lunch as well as dinner, you need to book. It is located on the top floor and the service and decor are fantastic. The food is of very high quality , presentation is great.
A visit to the bathroom is a must for the ladies !! Its not the cheapest place in town, but is a great place to take the girls for lunch .

  • Stayed: May 2012, traveled with friends
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Thank wornoutmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this reviewResponded June 3, 2012

Many thanks for your review of Café Gray Deluxe
It is wonderful to hear that you enjoyed your meals.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2012

This is definitely one of the best hotel I have stayed in. The efficiency of service, open mini bar, bath tub with full amenities with LCD screen in front when you soak, Bose system, Iphone as room service, really, impressed beyond words. We had a great view from our room as well.

Anytime to Upper house again!

  • Stayed: September 2011, traveled as a couple
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1  Thank Wineholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this reviewResponded May 28, 2012

Many thanks for your review on tripadvisor.com!
To call us “awesome” and more is truly a compliment.

It is wonderful to hear that you had a great time at “our house” and you were impressed by our service.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2012

I have not been pleasantly surprised by a hotel room for a long time ! As others have said, a very different hotel. Note that some taxi drivers do not know this place, but this is just opposite Shangri-La. Soft drinks/water and peanuts etc are free in the mini-bar which is very handy for travellers. Bathroom is exceptional, can't describe it here enough. Wonderful ambience. good connectivity for IT. Lots of little things provided - thus convenient for a business traveller. Helpful staff as well, even though there are not many of them to be seen. A bit on the expensive side though. Gym is a bit small. No swimming pool.

Room Tip: ask for view
  • Stayed: May 2012, traveled on business
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2  Thank luke_speedos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this reviewResponded May 28, 2012

Dear Luke

Thank you very much for your review and you recent patronage of “our house”.
It is great to hear that you had a pleasant stay. The taxi drivers might indeed be challenged with various addresses in town. Have you seen our taxi cards in both English and Chinese which should help to get around in Hong Kong?

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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