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“Location ? Yes, but also the staff !” 5 of 5 bubbles
Review of The Upper House

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The Upper House
Ranked #1 of 715 Hotels in Hong Kong
Certificate of Excellence
Thailand
Level Contributor
246 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
“Location ? Yes, but also the staff !”
5 of 5 bubbles Reviewed May 22, 2012

Yes, the Upper House is well located, offers a superb view (junior suites especially), very "boutique-design" rooms, with all comfort, and basically all you would expect from a (rather) expensive place to stay. So why the Upper House and not one of the other Hong Kong hotels with similar rooms ? Because of the staff. From management to bar staff, all are efficient and friendly. Not always the case in HK !

Room Tip: Ask for a harbour view
See more room tips
  • Stayed October 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, May 25, 2012
Thank you very much for your review and you recent patronage of “our house”.
We are particularly happy to hear that you point out the efficient and friendly service we are working on to achieve each single day!

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,049 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (523)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 19, 2012

Hv a afternoon tea here, so good
High level view of Kowloon. 3layer tea set ( sweet n salty), scone with a drink.
Relax and luxury!
If u love high tea, try here.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank imochichi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed May 15, 2012

For anyone traveling to Hong Kong, this is the hotel that you must consider. Everything from the service to the location to the design is done with the most care and attention to detail. This is certainly going to cost more than most major chains, but the value you receive for that money is well worth it. I will be back here for all of my future trips.

Room Tip: The higher floor and a room facing the harbor is ideal. However, a room facing the Point is eqaully...
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank toomuchtimeintheair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, May 16, 2012
Dear Mr Clarke

Many thanks again for your kind review. We are delighted to know that you had a pleasent stay at "our house".
I am very much looking forward to meet you personally next time you are in town.

Safe travels

Marcel Thoma
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan, United States
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed May 6, 2012

This hotel really wows me, truly extraordinary!

It's conveniently located in Place Place complex in Admiralty, the heart of happenings and close to everything...but the hotel itself feels like a sanctuary: contemporary, clean, zen and refreshing.

The room is spacious, features minimalist design enhanced with key abstract decors. It has stunning views of the lush mountains and the harbor. Same for the bathroom, which is open and has a sleek, cozy standalone tub, separate shower area, and a mirror with TV embedded.

Complimentary non-alcoholic drinks and snacks (almonds, chocolates, mints, etc.) in the room replenished daily.

Stay at this hotel makes me feel relaxed and recharged - it's a real urban oasis that keeps you calm and away from the chaos.

Highly recommended for both business and leisure.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Knapweed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, May 7, 2012
Thank you very much for your review. We are happy to know that you were “wowed” by “our house”.
We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed May 4, 2012

my real Home away from Home in Hong Kong. Most spacious rooms, perfect service and all you need. Much more Boutique than the large Hotels in the city and much more personal.

  • Stayed December 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Goetz79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean_Winter, General Manager at The Upper House, responded to this review, May 6, 2012
Thank you for your kind comments. Such feedback is invaluable to us and, as a young and growing business, we are delighted that you have chosen us over the many other wonderful hotels in the city.

Thank you again and kind regards

Yours sincerely,

Dean Winter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Coast Australia, Australia
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 4, 2012

My husband & I recently celebrated our 25th wedding anniversary at The Upper House & highly recommend it. We were upgraded to the honeymoon suite consisting of a huge bedroom with the bed being in the middle of the room & a dressing/wardrobe area behind. A large lounge/dining area with magnificent views over to Kowloon. The bathroom was enormous with a huge vanity area separate to the bath & shower. Very modern, with Ren products (from eye cream to cleansers etc) even a lovely small wooden hairbrush. The only thing that was missing was a make-up mirror. Free access to wifi & the mini bar except for the wine & jars of m&m’s, biscuits, mentos & nuts to nibble on. We had a plate of chocolate coated strawberries waiting for us when we first arrived too.
Unfortunately we both contacted the flu & needed to see a doctor. They were able to have a doctor in our room within ½ hour.
There is a lovely garden area to sit & have a coffee but the downfall is it’s a smoking area as well.
On our last night we ate at Café Grey…. unbelievable. The setting & atmosphere is just perfect. The food delicious, pricey but worth it.
We had the use of a lovely shopping bag they left in our room as well as an IPod touch system for ordering room service etc.
The attention to detail & the attitude of the staff are very high.
We were given a scented candle, a leather bound diary & a perfumed room spray which was a nice touch to leave on.
This hotel is a 5 star plus so expect to pay top dollar, but it’s so worth it.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cobba19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean_Winter, General Manager at The Upper House, responded to this review, May 6, 2012
Thank you for taking the time to write this wonderful review of The Upper House.

We are even more delighted, given that it was your honeymoon and we were able to play some part in making it memorable. We very much hope you will consider us again when you return to Hong Kong - in the meantime, we have made a note of your preference for a make-up mirror.

Thank you again and kind regards

Dean WInter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
303 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed April 29, 2012

I stayed for the first time in the Upper House in HK, which was recommended by a friend. It will not be the last time.
The rooms are spacious and well-equipped, the staff is super friendly and the location is just great. It feels like home away from home. This boutique hotel is just perfect.

  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaKe72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review, May 7, 2012
Thank you very much for your review. We are happy to know that your friend recommended us to you and you left also with a positive impression.
Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Upper House

Property: The Upper House
Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#1 Romantic Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

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