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“Best place to stay in Hong Kong! Exceptional location, accomodations & service.”
5 of 5 bubbles Review of The Upper House

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The Upper House
Ranked #1 of 718 Hotels in Hong Kong
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Best place to stay in Hong Kong! Exceptional location, accomodations & service.”
5 of 5 bubbles Reviewed November 7, 2011

I just returned from my stay at the Upper House and cannot stop thinking about it. The location and accomodations are exquisite - I did not want to come home. I have not stayed at a place so beautiful, luxurious, hip and inviting in a long time. Additionally the service level was world-class. I have worked for Four Seasons Hotels & Resorts in the past and the service at the Upper House is comparable. I am writing to share my highest recommendation -if you stay at the Upper House, you are sure to have an amazing and unforgettable experience in Hong Kong! Enjoy!

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Lena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,090 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (532)
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Falkirk, Scotland, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 7, 2011

This new concept hotel from Swire group really is special. Hong Kong spoils visitors for choice, however Upper House really does tick most of the boxes! The studios are spacious, beds are oversized and comfy. Toiletries by Ren and a toilet bag filled with goodies are just some of the features in the stunning rooms. The maxi bar concept is great, free soft drinks and beer, free snacks and goodies! The real feature of each room is the 400sqf bathroom. Stunning open views across either the peak or Victoria harbour.... Bathe and watch the world go by... Or bathe and watch tv with the in bathroom tv. The only disappointment I have with the UH is there upmarket restaurant Cafe Gray. I think it's over hyped and the food and service can be disappointing. All in all a cool place to stay!

  • Stayed November 2011, traveled on business
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Helpful?
1 Thank Jamie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
135 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
5 of 5 bubbles Reviewed October 25, 2011

The Upper House is always my 1st choice hotel when I visit Hong Kong. I always get the full attention and hospitality from the management and guest service team.

Great service, location and worth the stay!

Dr Chow

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank UpperGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 23, 2011

We finished our honeymoon here and it was the perfect end to it. The hotel was fabulous. The rooms had every detail covered and the views from the room and the bathroom was superb. The restaurant and bar have great food and drinks along with a happening scene. And the staff was amazing! We loved this hotel and would go back.

  • Stayed September 2011, traveled as a couple
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Helpful?
1 Thank Cavan364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 23, 2011

A bit difficult to find at first. Just look for the Marriott at Pacific Place and it is a few steps away. We were greeted in the entrance (not exactly a usual hotel lobby as it is just a counter) and accompanied to our room/suite. The view from the room AND the bath is great. The tub is separate from the shower which is a plus. Very well designed! Loved the FREE mini bar and the Illy Coffee Machine in the room. My favorite in the breakfast menu was the eggs Benedict.
Check out their website for more info.

  • Stayed October 2011
    • Value
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Helpful?
1 Thank Alsq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, NV
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed October 22, 2011

We stayed at the Upper House this past June with our kids and had an exceptional experience (see our review). My husband and I came back again and decided to try the Upper House again. We were greeted by Yani (who asked, "Do you remember me? How are your girls?") and quickly brought up to our room with her Ipad in hand to check us in. We were upgraded to a suite, which was an unexpected surprise. The note from the GM said "Welcome home" which was a really nice touch.

Our new experience was dinner at the restaurant (we only had breakfast there). Tired and jetlagged we went up to the restaurant thinking it'd be a quiet meal.. little did we know it's a hip, late 20s early 30s kind of crowd and extremely busy. When asked if we had a reservation, we said "no" and expected a decent wait or to be turned away, but Sam, the amazing host said he'll do what he can and seated us within 5 minutes. The service here is unbelievable and they make it look so easy. We glanced up a couple times just to take in the "scene" and Sam was there to ask if we needed anything. I said to my husband that the service is really outstanding.
Hats off again to the Upper House for making us feel welcome, comfortable and happy.
Highly recommend this hotel. It's a 2 minute walk to the Pacific Place which has incredible shopping. It's a stone's throw from all of Hong Kong delights.
We hope to visit again.

Thank you all at Upper House!

  • Stayed October 2011, traveled on business
    • Value
    • Location
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Helpful?
2 Thank abcmakes3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aix-en-Provence, France
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 14, 2011

We were are extremely happy with our stay at the Upper House, it is certainly one of the best city hotels we have ever stayed in. Usually we can't wait to get home but for the first time ever we didn't want to leave. The attention to detail is meticulous and the staff are very welcoming and happy to go the extra mile to make your stay even more enjoyable. We were also very impressed with Cafe Gray for breakfasts and dinner, the bar has a great buzz about it as well. Finally we have to say the decor is very special, the designer Andre Fu has done a fabulous job at understated luxury.

  • Stayed October 2011, traveled on business
    • Value
    • Location
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Helpful?
Thank lfriviere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Upper House

Property: The Upper House
Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hong Kong
#1 Romantic Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

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