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“Terrible Services!” 1 of 5 stars
Review of Harbour Plaza 8 Degrees

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Harbour Plaza 8 Degrees
Ranked #182 of 697 Hotels in Hong Kong
Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible Services!”
1 of 5 stars Reviewed November 21, 2012

1. Check-in Mess: We arrived at hotel around 2 pm in the afternoon. I have no idea whether it’s Ctrip or your hotel’s fault that we were given two King-size room instead of two double-bed room we requested. It should have not been a problem, however, it took your staff 30 minutes to solve the problem. They are not that helpful and flexible. Since it’s a business trip, we had tight schedule to complete, our driver waited for the additional 30 minutes, and we had to shorten our meeting and tighten the rest plans. Can I ask who is supposed to be responsible for all these?
Room 1703 & Room 1717 (King-size Rooms), Room 1703 changed to Room 1019 (double-bed Room)

2. Complimentary Bottle Water: we were not informed by any means from both your hotel and Ctrip that there are no complimentary bottle water offered by your hotel, until we found no drinking water at Room 1019 and asked the room service staff. It’s a common sense in most hotels in this world that at least two bottles of drink water should be available in each hotel room, isn’t it? It’s not a big deal if your hotel charge your guest with the drinking water, how do you explain there are two bottles of drinking water in room 1703? Can I take them as the special birthday gifts your hotel offered? You know what? after we asked for the drinking water, no matter it’s free or not, your staff promised we would have them for the rest days we stayed. However, again you ate your words, and we didn’t have those water during our stay at your hotel. What a disappointment it was! Can I just comment and share my experience on Trip Advisor?

3. Locked Mimi Bar: Finding no drinking water in our room, we wanted to find something in the mini bar. We didn’t care too much of the charge, I mentioned it’s a business trip and most of the cost would be covered by the company. Can you imagine or were you informed of what happened? It’s so incredible that the mini bar was locked! Are you guys crazy by doing that? We called your staff and this problem was not solved until we complained when we checked out. Is it the common way you treat your guests? or is it the special treatment to us only?

4. Lobby WiFi: We found the hotel introduction from Ctrip’s website that your hotel offer WiFi service in public area. It’s also common sense that WiFi service in public area is free for use. Actually, those two WiFi users are not familiar with English language, they could only understand room number and user’s birthday, not to say your charge policies. More importantly, I remember Hong Kong is always Chinese territory and Chinese language is always one of the official language in Hong Kong. How can you only use English as the guide language?

5. Noise Control: The room door is not that sound proofing. I still remember how I was waken around 6:00 am on Sunday morning by corridor noise.

6. Service Attitude: The hardware in your hotel is great, the whole construction is amazingly designed. However, the services are terrible! Apart from the above issues I mentioned, I felt bad when your staff including the South Asian manager dealing with my complaint when we checked out. Their attitude, their wording, they gestures implied that they/your hotel do not welcome us as the guests.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Wei S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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749 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

My husband and I stayed here for 3 nights and enjoyed this hotel. Some perks/upsides were that it was a very clean hotel room - and very spacious. The staff were accommodating. The elevators were incredibly fast and efficient.

The shuttles to Tsim Tsa Tsui came frequent (every 15 minutes or so), the drivers were incredibly helpful and the surrounding area of the hotel was fun. There were nearby, local restaurants that offered great local foods.

The dinner buffet offered a variety of good dinner dishes including sashimi, sushi, lamb, prime rib and more. However, it was very expensive -- it was $70 USD per person.

The downsides to this hotel were that it is far from the main area of HK. It also does not provide a shuttle to and from the airport which was a bit of an inconvenience.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Irene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 15, 2012

Hello,
This was my first trip to Hong Kong and it was a Business trip. Everone at this hotel was super friendly. The hotel and room was VERY clean and comfortable. Rooms service was very very good. The mango Napolian in the bakery downstairs was wonderful! It was a perfect place for my buiness trip. The only down side is that it is in a residential area. So there are not that many places to walk to. A short cab ride away could take you to a shopping area. I felt safe and well taken care of. The last night i was there i went swimming in their beautiful pool and got a foot massage, which was excellent! The buffet brackfast was just ok. I really like the room service better. Really good club sandwiches, ask for fresh fruit with that!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tracyandjjtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 9, 2012

This hotel was booked by our tour agency. Our room was clean and relatively spacious, with a balcony that looks out to the swimming pool but it was closed during our stay in winter. The streets below the hotel are lined with shops, eateries, 7-11 and Mannings so there are a lot of choices for meals and no worries about getting basic necessities.
However, to get to the town is really troublesome. You have to take the public buses or the free shuttle bus provided to get to any MTR station and the interval for the shuttle bus was quite long. There was also no shelter or whatsoever at the pick-up points, we and the other guests were freezing outside while waiting for the shuttle bus to come.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Torodhy-L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurangabad, India
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel is nice and the service is good. The locality is also nice and the hotel has their own bus which takes you two fix destinations ...In case you have to go to the market there are taxis and local buses available which takes you to the harbour and you can take a ferry from there to other side of Hongkong....in all we found it convinient

Room Tip: Rooms are Good.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank timainrakluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herk-de-Stad
Level Contributor
147 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 3, 2012 via mobile

We booked the hotel based on the references in TripAdvisor and it turned out to be a very good choice. It is located at some distance of the Kowloon waterfront, but with the very low taxi prices in Hong Kong that is no problem. A trip from the Star Ferry pier to the hotel would take 10 to 15 minutes and cost around 50 HKD. When travelling by MTR (which you should seriously consider in HKD) you get out at the Mongkok station and taxi to the hotel is 5 minutes and 25 HKD. The hotel itself is very good, definitely when taking into account the price. HK is very expensive if it comes to hotel, so we were very happy to get spacious and well equipped rooms for just under 2.000 HKD. Service is fine, breakfast is very good (at 140 HKD you may expect so). Definitely a place I will go back to on my next stay in HKD, whether it on a business or holiday trip (as it was this time, parents with 2 kids)

Stayed October 2012, traveled with family
Helpful?
Thank Familietoerist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level Contributor
132 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
3 of 5 stars Reviewed October 31, 2012

Our inept tour company booked us into this hotel at the end of a China trip. An in-room booklet says it is “the latest addition to Harbour Plaza Hotels & Resorts” and is “located near the former Kai Tak Airport area.” This area is now full of grubby hi-rises, garages, butcher markets, low-end shops and is far, far away from any tourist sites. If you want to see animals and fish being chopped up for sale and cars being repaired and painted on the street then this is the hotel for you. The view from my room #331 was of a workplace obscured by six floor-to-ceiling piles of black tires waiting to be sold. The room itself was sparse modern with a dark wood desk/closet/wall unit and white duvet, bed linens and towels. When I first arrived the room smelled vaguely of stale milk. The bathroom featured an above-counter sink and one miniscule shelf. No handrails/grab bars in the tub/shower. This was the first hotel on the trip which did not provide facecloths. Luckily I travel with disposable ones. The bathroom door and the ‘wall’ facing the room were made of pale translucent glass. The modish lobby is off-center and off-putting. It tries too hard to be avant-garde. Quoting that in-room booklet again, the lobby is “spectacular” and “designed with utmost innovation where an optical illusion has been created to feel as though you’re inside Italy’s Leaning Tower of Pisa”. So, it looks crooked. Must be wicked painful the morning after you have had too much fermented beverage. The buffet breakfast with Asian and Western selections was served in the ground floor Café 8 Degrees and light meals/snacks were available at the Garden Terrace near the pool area. Two bottles of water per person per day were provided in-room by the hotel since the tap water was questionable plus coffee/tea fixings were replenished daily. Because this hotel is so far from anyplace tourists might want to go, management provides a complimentary shuttle bus to Middle Road across from the Kowloon Hotel (where we could have stayed) and Tsim Sha Tsui shopping/restaurant/club area. A printed bus timetable is available at the lobby concierge desk. If a tour company you are considering has booked this hotel, think twice about what other bad decisions they may have made.

Room Tip: Stay ta another hotel that is coser to Middle Road.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
5 Thank xygb7dklt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour Plaza 8 Degrees

Property: Harbour Plaza 8 Degrees
Address: No.199 Kowloon City Road, Tokwawan, Kowloon | Kowloon,, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Kowloon City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#117 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Harbour Plaza 8 Degrees 4*
Number of rooms: 704
Official Description (provided by the hotel):
Located near the Kai Tak Cruise Terminal and Mongkok area, close to Tsimshatsui shopping, entertainment and sightseeing destinations, MTR Hunghom Station, Kowloon Bay & Kwun Tong are conveniently reachable by the complimentary hotel shuttle bus. The award winning Harbour Plaza 8 Degrees has a unique twist to its lobby, designed with utmost innovation creating an optical illusion where it feels as if you're inside Italy's Leaning Tower of Pisa. Features 704 guestrooms and suites, boasting a 32-inch LCD TV, in-room Wi-Fi access, mini-bar, tea & coffee-making facilities. Two restaurants offer International, Asian, Halal and Indian cuisines, one inviting bar, a full service Business Centre, a well-equipped Fitness Centre, a relaxing sauna and a distinctively shaped outdoor swimming pool, children's pool and whirlpool surrounded by a lush landscape. Three Executive Floors with a Harbour Club Lounge offering complimentary afternoon tea, evening refreshments, breakfast buffet at Cafe 8 Degrees, etc. Offering hospitable service and excellent facilities, Harbour Plaza 8 Degrees distinguishes itself admirably among travelers appealing to business, leisure, family vacation or romantic getaway looking for comfortable and pleasurable accommodation at great value. Please note hotel outdoor swimming pool will be closed during winter from 01 December 2014 and will open till further notice. ... more   less 
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Also Known As:
Harbour Plaza 8 Degrees Hotel Hong Kong
Harbour Plaza 8 Degrees Hong Kong

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