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“WOW Experience”

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Crowne Plaza Hotel Hong Kong Causeway Bay
Ranked #44 of 718 Hotels in Hong Kong
Certificate of Excellence
Jakarta, Indonesia
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“WOW Experience”
Reviewed February 22, 2013

This is my second stay (15 Feb 2013 - 20 Feb 2013) at this property and I did make some constructive comments last year during my first stay. Am amazed the management have made big improvements. Here's the details on my experience with Crowne Plaza Causeway Bay, Hong Kong:

Booking thru web chat via Crowne Plaza Website:
Chat with Janice, I requested 3 adults and an infant sharing bed without breakfast. She suggested to book with breakfast (first I thought she's gonna do upselling), but she explained that since this is advance booking u only need to add HKD 50 for 2 adult breakfast otherwise breakfast at the restaurant gonna coz me approx HKD 200 for 1. Thanks for that, its a great savings for me.

Arrival at the Hotel:
The staff opened the door and greeted us with a warm smile and to my surprise some of them namely Budi and Danny remember me (Last trip was July 2012) and offer me assistance with luggage and other stuffs. As always trying to make feel welcomed by making small chit chat which is very nice touch.

Check in:
There's a minor problem with the booking because I had 2 booking confirmation and it confused the staff which I didn't mind to wait a bit longer since the problem was solved and I had a free upgrade to 34m2 Racecourse View Room with free Wi-Fi.

Room Experience:
The King Size Bed was comfortable but I had to sleep in extra bed for the duration of stays. Now, this is the only thing that NEED improvement. The EXTRA BED was hard and I couldn't get a good nite sleep, and woke up with a back pain every morning and they charged you for HKD 400++ without breakfast for a nite.

Breakfast at the Kudos:
This is what I need to really pay attention, coz I didn't give high score for my last stay. Food was much improved with more varieties. They have Baby Chair for my baby girl and the SERVICE dont even ask, its excellent. The staff there greeted you with a smile and showed you to your seats and always listen to what our request with a warm smile.

Checkout/Departure:
The Checkout process was speedy and again only one minor problem, there's a F&B charge that may be belong to somebody else in my bill. The staff took them out in no time, which is great since i don't have to come into argument. Next time please really pay attention to the billing settlement procedure so there would be no more mistakes.

Overall:
What you would expect from this hotel is EXCELLENT SERVICE with a WOW Experience from most of the staff!!! from the day you arrive till your departure, you are always in a good hands and most importantly you are felt welcomed by the friendliness of the staff. The Turnoff is only THE EXTRA BED! other than that I feel very satisfied with the service and DEFINITELY I WILL BE BACK to Crowne Plaza Causeway Bay whenever I visit Hong Kong.

THANK YOU TO THE MANAGEMENT!! Two Thumbs Up!! You guys Seem to listen to guest comment card and take action to improve and maintain your service at the highest level. Bravo!!!!

Regards,

Kevin
A Very Satisfied Guest

Room Tip: EXTRA BED SERIOUSLY NEED TO BE CHANGED!! I couldn't sleep well and had a back pain every morning...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (194)
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English first
Beijing, Beijing, China
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 19, 2013

This is actually my second stay in Crowne Plaza Causeway Bay. Near the Causeway Bay subway station (exit A), good location. Room is very nice, confortable and large enough. Adapters are provided in the room, also a cell phone is provided

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wei G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 13, 2013

If you have a meeting in hong kong side, better to be in a strategic location where you can stay for a short stay, but.... If you need a meeting room, forget it, they have replaced the VIP club with a restaurant. May be they make mo money like this.

So if you have meeting in the area, it is a good place but you need to consider an alternative if you want to meet people in the hotel, unless to use the bar at the top floor.

The rooms: very nice and confortable. There are adapters for your cell phone, any brands, and a cell phone at your disposal to be used in the city for local calls.

The Swimming pool is fantastic at the roof floor, and the view is nice.

The hotel is close to the hk hippodrome, some time you can see from your room competitions and events.

The breakfast is good and with plenty of choice.

Things to be improved: provide spaces for business meetings.

Room Tip: Ask for high floor since the lower rooms could be noise due the road traffic.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaroShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
118 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed February 9, 2013

There is little to complain about with this property. It has good rooms, a good location -- overall an excellent business hotel. Yet I did not really like the fitness area on the top floor and the bar area. The pool is pretty small and it borders a club area. The fitness center is also small.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ghfatw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 7, 2013

We stayed at this hotel recently for 6 nights for a holiday and a friends wedding. It was conveniently located in the centre of Hong Kong nearlocal MTR stations (5mins walk) and the numerous shops and malls in Hong Kong. The service was excellent with every door and elevator door held for you. We stayed in a Deluxe room with King size bed (19th floor). A large room for the price I thought and although we didn't pay for the view, we did have a desk, large bathroom (bath and separate shower). The shower was a bit 'Skyfall'! (see movie) We paid for breakfast which included fresh fruit, pastries, full cooked breakfast, chinese dim sung, cereal and yogurts with the usual selection of fruit juices. We felt the only downside of this was the coffee and tea. Coffee tended to taste a little burnt (think you could get one out of a machine though) and the tea was not what it is in the UK.
My personal favourite was the gym and outdoor pool on the 28th floor. Great views which made you feel like you were on the top of the world.
Would stay again so guess that is the real test!

Room Tip: Get at high up as you can, pay for the view if you can!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 5 Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 6, 2013

In trying to find a new hotel on this trip, I selected the Crowne Plaza for location to my meetings.

4/5 Check-in/out: Fast and efficient process by courteous front desk staff. The reception area is a modern layout and décor with an airy feel but not too imposing.

5/5 Room: Excellent fresh and clean feel to the rooms. I would say above my expectation for this brand of hotel. All the normal facilities present and a large and well laid out bathroom.

4/5 Ambience/General: A large spacious and fresh feeling hotel in the midst of a very busy district. Selection of Bars and Restaurants to suit most tastes .Great views from the roof-top bar and terrace.

Food
3/5 Breakfast; Not bad buffet selection for breakfast, could be slightly better. Warm plates available for hot food is a suggestion to the management.

4/5 Dinner; a few restaurants to choose from and the menus looked reasonable, although I ate in the City.

4/5 Beers/Wines; Quite a good selection to choose from and all the bars were well managed.

5/5 Staff; Extremely efficient in all areas, helpful and plenty of them.

I will certainly stay here again as the hotel and value for money represents excellent value.

Average Summary Score: 4.12 / 5

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMFTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 31, 2013

We stayed there for 7 days. Location of hotel was great for shopping. Time square is just a few streets away (approx 5 minutes walk) which is open till very late 10.30pm. MTR station also located there, so very convenient to get around Hong Kong. The staff were very courteous. We booked two rooms. Both were a good size and clean. Bed was very comfortable. Plenty of good storage for all our stuff to keep the room clutter free. The bathroom was nice and clean and good size. The ceiling shower was great. Good lighting in the room. Good shampoo and conditioner which wasn't too harsh on my hair. The amenities provided was good. The tv was a great size. Carpet was nice and clean. The only thing I could fault was the air conditioning was too cold. Set it to 22 degrees Celsius but room stayed at 18 degrees. All in all, I was very happy with the room. The breakfast buffet was great. The staff were very efficient.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Peechees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Hong Kong Causeway Bay

Property: Crowne Plaza Hotel Hong Kong Causeway Bay
Address: 8 Leighton Road, Causeway Bay, Hong Kong, China
Phone Number:
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Romantic Hotel in Hong Kong
#35 Business Hotel in Hong Kong
#36 Family Hotel in Hong Kong
#42 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crowne Plaza Hotel Hong Kong Causeway Bay 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Situated in Causeway Bay, Crowne Plaza Hong Kong Causeway Bay is just 3 minutes’ walk to the renowned Times Square. The international brand business hotel offers 263 spacious guestrooms and suites featuring the high-tech Citywide In-room Mobile, WiFi and wired Internet connectivity, iPod Docking Entertainment Center, 5.1 Surround Sound System and a 42 inch LCD TV. Our Club at 28, rooftop swimming pool and fitness center are perfect for unwind. Kudos, the all-day-dining restaurant, features an extensive selection of international cuisine to appeal to all appetites. ... more   less 
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Also Known As:
Crowne Plaza Hotel Hong Kong Causeway Bay

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