At first sight, you may like it - grand reception hall, relatively big hotel rooms, beautiful sea view.
However, if you stay there longer, you'll find it quite annoying, in particular, it's unbearable poor hotel management. just a few examples:
1, false alarms. Not once or twice, but too many false alarms happened these past few months - so many times that now even fire brigade would refuse to come to the hotel for rescue！Each time, you'd hear the shrieking alarms, red light beaming, and panic residents including many panting pregnants (a popular choice for them nowadays!) fleeing to the reception. Invariably each time, you'd get none explanation from the hotel - securities claiming none of their business, while frontdesk innocently and helplessly saying they didnot know what was happening. Again it's the same that none notice/explanation/apology from the hotel management afterwards!
2, Room maintenance: as a hotel with some years, it's understandable that the falicilities need frequent renovations. However, their way of handling hotel residents's inquiry/complaints is extremely discouraging. If you called the frontdesk to report sth., say the drainage is blocked or there's no water in the room, the standard answer you'd get is "I don't know", followed by either "Can I have your phone number so that to call you back?" -- then there's a half half chance that no one would call you at all, or "how about I pass you onto the maintenance colleagues?" -- then again a half chance that no one answers you. Much patience is really needed of you.
3, Untransparant fees for utilities: the hotel would charge you the so-called utility management fee (actually under HK stipulation, the hotel has no right to charge any guests electricity bill at first place- only utility company can), however you'd never know why the bill is so high. So this month they charge you HKD200, next month it could be HKD600 or HKD800. Wanna an eletricity meter readings? No way! The best explanation from the hotel is that they have a system automatically calculating the volumes -- sometimes it's under upgrading, thus unable to give the readings, sometimes simply we don't have it! Requiring the guest to pay a bill without any detail but a grand total - just simply a normal practice here.
4, Noises: it's kind of ever noisy, if you happen to stay in rooms facing the road - more and more vehicles tend to use it. If you say OK the hotel can't control the traffic, but how about the tourist buses stationing outside the hotel (btw, it's also a popular tour-group designated hotel), with motors running noisely even in early Saturday mornings? What would you say if the hotel suggests "why don't you close the window"?
In all, it might be a good choice for tourists planning to stay for a few days, while for longer-term residents, just think about it.
- Also Known As:
- Horizon Hotel Hong Kong
- Horizon Suite Hotel Hong Kong