Was looking to stay at a hotel without leaving HK. Hyatt Sha Tin was a great choice.
I'd like to begin by saying that the hotel is obviously situated for the convenience of vacation seekers who want to stay at a hotel in the countryside or business people visiting offices nearby such as Tai Po Industrial Estate, Chinese University or Sha Tin. It is obviously not for those who wants to tour around Hong Kong. Statements saying the hotel is too far from the city doesn't do the hotel justice. Also, for the mountain view rooms, be prepared to be disturbed occasionally by the passing East Rail despite the very good sound insulation. I think this is something that should be expected as the hotel is so conveniently located near the University station.
That said, I requested early check in for a non-smoking room and received confirmation for 2 p.m. early check in. I attempted check in before 2p.m. and was assigned a room on the 7th floor (non-smoking floor). With two bags of belongings, I was asked to go to the room without any assistance offered to handle the luggage. I tried not to jump to any premature conclusions about the hotel. When I walked into the room, it smelled so bad that I thought it was a smoking room. So I requested a change of the room. None were immediately available and I had to wait until 3p.m. (the usual check in time).
I was then assigned to a room on 11th floor. The room was even bigger than the original one but the staff didn't tell me anything about an upgrade which I found very odd as an upgrade would have indicated that they tried to compensate for the trouble they had caused. Anyhow, the room was great, clean and spacious.
However, what the staff had forgotten was to install a DVD player at the new room that I had initially requested for my original room. I didn't bother to ask as I did not want to deal with yet another problem.
Tried the Cafe for lunch and food can be improved in every department. Quantity was abundant but quality could have been better. The Patisserie (cake shop) was excellent from food to service. The seating area could be a bit bigger.
Went for a spa session and the service and quality is very good. The spa suite was very spacious and quite comfortable. Unfortunately, the spa is not connected to the steam and jacuzzi located in the changing rooms by the swimming pool and the gym.
The gym is great for a hotel. The equipment is very new and trains all the major muscle groups. The staff were again very friendly and helpful.
After closure of the pool for 2 days during the typhoon Chuntha and thunderstorm warnings, finally checked it out on the morning before my departure. The changing room's jacuzzi was broken down for who knows how long and the changing room in general was not of 5 star quality. When I arrived at the swimming pool, I asked for water and was told by the friendly lifeguard that it was only available back in the changing room 1 floor above the pool in a water dispensing machine?!?! The outdoor bar area by the pool was still under ongoing renovation.
So I laid down on the sun bed for about 10 minutes and received about 10 mosquito bites. There seemed to be no or seriously lacking mosquito control measures by the pool. The pool area was the most unacceptable part of the hotel.
While taking a shower in my room after the dip at around 1:45p.m., I received a call from reception asking when I was going to check out. I was freezing as I was in the middle of a shower and had to answer the call at the toilet. I was left a bit puzzled as I specifically requested 2p.m. check out at the time I checked into the hotel. The receptionist then put me on hold to check availability which made sure I remained freezing. At the end, she confirmed 2p.m. check out was available. So, much trouble was caused to the guest but could have been absolutely avoided.
Based on the aforesaid, I think there are pros and cons to this hotel with the former outweighing the latter. I believe the friendly staff has to do a lot with this which leaves me to conclude that the problems I had experienced are at the management level and not how the general staff have poorly executed service of the guests.
I will be sure to revisit the Patisserie.
- Official Description (provided by the hotel):
- As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more less
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- Also Known As:
- Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
- Hong Kong Hyatt Regency