As a frequent guest of Hyatt worldwide, I'll have to say that this is one of the worst. While the location is excellent, with it being right at the University train station and surrounded by beautiful views, this hotel lacks overall quality standards. This low quality was evident from the moment I arrived at the hotel.
I arrived at after midnight, with two suitcases in hand. I struggled to work the revolving door, with the front desk clerks looking on. No one came up to help me. This lack of service persisted throughout pretty much my entire stay. For example, when I asked for a shuttle ticket to a nearby train station, they insisted that I should come back 30 mins before the departure time. When I explained that I would not be available to do that at that time, they insisted that this was "company policy". I had to escalate the issue to the next level manager to resolve. This was not the service level I expected from a 5-star hotel.
Then there was the room. Upon entering, I could immediately see that it was not clean. There were cup stains on almost all the table services, and the back splash of the kitchenette was greasy. The refrigerator interior was also not clean. On the first night, I used the bath tub. On the second day, after housekeeping had already cleaned my room, I found that the soap scum from the night before was still there.
Food-wise, the breakfast buffet was uneven. The noodles station was great, but the dimsum dishes were abysmal. The tea was served out of communal teapot, i.e. not freshly made for each guest. Tables were dirty. For the price that they charged (US $30), it was not worth it.
So, all in all, this was a disappointment. I wish Hyatt would exercise a tighter quality control for its overseas hotels. This one definitely does not live up to the Hyatt name based on my past experience with the brand.
- Official Description (provided by the hotel):
- As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more less
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- Also Known As:
- Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
- Hong Kong Hyatt Regency