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“One of my favourite hotels.”

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Hyatt Regency Hong Kong, Sha Tin
Ranked #68 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed August 12, 2013

As the title suggests this is one of my favourite hotels worldwide which after 5 years and many visits still never fails to impress.

First the negatives - after all nothing is perfect right? The hotel is quite far from pretty much everything. The airport is a good 20 to 30 minute taxi ride from the airport and equally as far from the CBD via the MTR with a single change required to get you into Central or Nathan road areas. It is however very possible to get here very cheaply by public bus as the main bus station and the MTR for that matter are right outside the hotel. That position though makes the hotel an excellent choice if you are visiting Shenzhen as that same MTR station will take you straight to the border crossing at Lo Wu in around 15 to 20 minutes. Unlike the other Hyatt on HK island this hotel does not offer an airport shuttle bus which is a shame.

The hotel itself doesn't stick out in the way that many HK hotels do. It is a fairly modest glass fronted building which oodles simplicity and quality - yet at an affordable price. The lobby is airy and spacious and I have always found the staff to be very courteous.

I have stayed in both standard and deluxe doubles (with king bed) and a suite (free upgrade) and although there is an obvious difference in size the furnishings and layout are very similar with all rooms being of high quality and very spacious - especially by Hong Kong standards. Possibly the best feature of any of the rooms is the bathroom which contains a walk-in shower and large separate bath. The bathroom as a glass wall with blind which while unusual makes everything seem just that little bit bigger and more inviting. Cleanliness and attention to detail is very clearly important here as I have never had to comment or complain about anything in this area.

The beds are king beds of a very high standard. Comfort has never been an issue.

As far as the rooms are concerned the only other point to note is the cost of, and somewhat flaky reliability of the wireless internet. I tend to select an business package which includes internet, limited laundry, and breakfast at no additional cost. Without this package as with many HK hotels the internet would be extremely expensive. As too would the breakfast which remains among the best I have had anywhere.

Breakfast then is a typical buffet with a huge choice of hot and cold options, western, oriental, and others, with various dishes made to order. Coffee is fresh rather than machine made and juices are squeezed there and then. The breakfast then, though expensive if paid for separately, is of a standard I would expect from a hotel of this class.

As you may guess then I have no problems recommending this hotel. While it is more expensive than others in HK I think it would be difficult to find something in the same class for cheaper.

  • Stayed: April 2013, traveled on business
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Thank ACNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilson L, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded August 19, 2013

Dear ACNM,

Thanks for the great review sharing your feelings and experience about your stay. We are thrilled to hear that we are one of your favourite hotels you have been to. And you may be pleased to know that we now offer complimentary internet access to all of our residential guests. Thanks for recommending to your friends, we will do our best to make their stay as memorable as yours. Hope to have you back with us soon!

Best regards,

Wilson Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,058 - 1,064 of 1,947 reviews

Reviewed August 11, 2013

This is my second time staying at this hotel. The first time was in May 2012. This time we are given a room with a different layout and there is no fridge in the room ! The furniture looked much older in just a year time, with chipped corner and faded varnish. Some inconsiderate guest leaves their wet swimsuit in the sauna to dry, occupying the benches. The hotel staff should do something about such behaviour as it affect other guest, but they did not.

  • Stayed: March 2013, traveled with friends
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Thank MonaMonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013 via mobile

Located far north nearer to China border than to Hk island but close to mtr and bus stop and provide shuttle to hyatt tst and kowloon mtr, shatin bus st and else, so nothing to worry. For us its better because the surrounding areas is montainous and near the tolo harbour so the air quality was much better than in central areas.
The room 38sqm has spacious well equipt bathroom.
The facilities such as garden, kids playground, fitness, pool, jacuzzi, sauna, whirlpool were very nice and good quality. Also generously provide everything you need for swim and cleaning after.
The small restaurant next to the mtr station serve good foods but close at about 8:30 pm.
Service was very helpfull especially Miss Angela and Miss Winter (sorry if i forgot your name) although some male concierge staff was not so child friendly.
The sitting area in lobby was too small and provide only couples of sofa to waiting guests.
No direct bus to the airport was major disadvantages, need to take it from Shatin bus st. Will stay again if the price is good, under HK$1k.

1  Thank RRUFit
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 3, 2013

As others appear to have experienced, staying at this hotel was not intended! I had asked to stay at the Hyatt Regency in TST but had mistakenly (through no fault of the hotel) been booked into the one in Sha Tin instead. It caused no major problems, although it does take about 25-30 minutes to drive into Hong Kong Island. The hotel is located right next to a subway station so that is an alternative. One word of warning, I spent a number of nights out late in Kowloon and trying to get a taxi back to the hotel was a nightmare as no-one appeared to know where the place was! However, that aside, the hotel is perfectly pleasant. The bedroom was a good size with a nice spacious en-suite. It is also easy to access the free WiFi throughout the hotel. There is a spa and hairdressers on site, both of which are good. There is an outdoor swimming pool although I was unable to use it owing to weather warnings. The breakfast buffet was excellent although I did not think much of the food that was served from the in-room dining menu. General service throughout the hotel was excellent as the staff were very attentive.

  • Stayed: June 2013, traveled on business
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Thank CKGrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

I usually stay in TST, but this place was great. Fantastic service, very nice room. ( I received a free upgrade with apologies!?)
I was concerned about location but metro stop made getting into town easy.
Breakfast was outstanding, I wish I had been there more than one night to enjoy the university area restaurants.
Also convenient to enter mainland.

  • Stayed: April 2013, traveled on business
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Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilson L, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded August 7, 2013

Dear Bill F,

Thanks for the great review sharing your feelings and experience about your stay. Welcome to Sha Tin! Happy to know that our rooms, restaurants and convenient location were able to make your trip in Hong Kong an enjoyable one. Please stay with us longer next time. Looking forward for your return!

Best regards,

Wilson Lee
General Manager

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Reviewed July 27, 2013

I booked this by mistake. Checked the Hyatts in HK, was wanting to stay at the other one in downtown Kowloon, but told my agent the wrong one as the names are similar. Hotel was fine, room nice, clean, modern etc but the location is a long way out if you need to be doing business in Kowloon or on HK island as I was. In the event, just three days of longish tax rides, no big issue, but most taxi drivers don't even know where this place is and will take you to the one in Kowloon!

Other downside is you can't just walk out of the hotel and go to shops, restaurants, nightlife etc as there's nothing around it, so be careful if that's what you want. It really is a long way out of HK proper.

Free wifi throughout the hotel, which was a real plus.

Main restaurant is excellent, very good buffet and breakfast. Separate Chinese restaurant less impressive, I thought; maybe it was the meal I ordered, but nothing to write home about.

Stayed: July 2013, traveled on business
Thank Gobbledyspook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Just a one-night stay at this property. Wanted a bit different from the usual Central or TST location. Rooms are very nice indeed with great views. Pleasant service as well. The metro stop is right next to the hotel. Quite easy to get to the centre. To/from the airport is more difficult. It is possible by public transport but involves changes and takes time. Shall return if the rate is good.

  • Stayed: June 2013, traveled on business
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Thank steentjesj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong, Sha Tin

Address: No.18 Chak Cheung Street, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Hong Kong
#24 Family Hotel in Hong Kong
#25 Business Hotel in Hong Kong
#36 Best Value Hotel in Hong Kong
#39 Romantic Hotel in Hong Kong
#62 Luxury Hotel in Hong Kong
Price Range: $132 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Sha Tin 4.5*
Number of rooms: 562
Official Description (provided by the hotel):
As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
Hong Kong Hyatt Regency

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