The last time I stayed here I gave some feedback about problems with this hotel. They wanted me to come back and give it another chance what a mistake that was.
Patronising rude staff must have asked me ten times if I wanted help. The answer is ten times no. Just because a wheelchair doesn't mean I cannot carry a couple of bottles of water.
Reception desk way to high any other hotel would have a desk were a wheelchair user could check in. While checking in other customers pushed in so he went and dealt with them leaving me sitting there. Just had to wait till he had no other guests then he would assist me again.
I knew shuttle bus was not accessible but telling me that because other hotels don't have accessible shuttle busses does not make that ok.
Promised same room and deal as last time but they didn't keep to that agreement. Really the most patronising people I've ever come across in a hotel.
The room I was given was miles away from the elavator through thick carpet. Nightmare pushing through that. I'm relieved I'm only here for two nights and I can get out of here.
No where near worth the money and its miles out in the middle of no where.
- Official Description (provided by the hotel):
- As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more less
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- Also Known As:
- Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
- Hong Kong Hyatt Regency