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“Why did I bother coming back here.”

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Hyatt Regency Hong Kong, Sha Tin
Ranked #58 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed March 24, 2013 via mobile

The last time I stayed here I gave some feedback about problems with this hotel. They wanted me to come back and give it another chance what a mistake that was.

Patronising rude staff must have asked me ten times if I wanted help. The answer is ten times no. Just because a wheelchair doesn't mean I cannot carry a couple of bottles of water.

Reception desk way to high any other hotel would have a desk were a wheelchair user could check in. While checking in other customers pushed in so he went and dealt with them leaving me sitting there. Just had to wait till he had no other guests then he would assist me again.

I knew shuttle bus was not accessible but telling me that because other hotels don't have accessible shuttle busses does not make that ok.

Promised same room and deal as last time but they didn't keep to that agreement. Really the most patronising people I've ever come across in a hotel.

The room I was given was miles away from the elavator through thick carpet. Nightmare pushing through that. I'm relieved I'm only here for two nights and I can get out of here.

No where near worth the money and its miles out in the middle of no where.

  • Stayed: March 2013
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3  Thank Mac147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Hamer, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded March 26, 2013

Dear Mac147,

Thank you for taking time to write a review of your recent visit. Your valuable feedback has been brought to our attention and you comment will be shared to the team. We will take every necessary step to address these important issues.

Best regards,

Robert Hamer
General Manager

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1,074 - 1,080 of 1,894 reviews

Reviewed March 23, 2013

We spent two days at the hotel with our five year old son. It is a bit far from the city, taking an hour on MTR to get to Central. The closest place with any activities is the New Town Mall which is two MTR stops away. The hotel itself is a good place to chill out though. It has one of the best outdoor pools in Hong Kong. It is heated up to 28 degree surrounded by lovely greens. We had breakfast at the hotel on both days. It is nice and tasty. Overall it is good value for money and nice for family to chill out.

  • Stayed: March 2013, traveled with family
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Thank laoyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Hamer, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded March 26, 2013

Dear laoyu,

We are thrilled by your comments and delighted to hear that we have one of the best outdoor pools in Hong Kong. Did you visit our Camp Hyatt? It is one of the best places for children and we often receive great comments from them as well as their parents. Hope to see you and your family back with us soon!

Best regards,

Robert Hamer
General Manager

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Reviewed March 23, 2013

I highly recommend getting a cute green New Territories cab from the airport if you've got too much stuff to cram into the Airport Express. The Hyatt's location seems out of the way, but there is a taxi stand and bus station nearby as well as University Station on the MTR and the hotel has a shuttle to Tsim Sha Tsui. Bonus: the shuttle has free WiFi!!
Upon arrival at the Hyatt, my family and I were greeted by the nicest agent, Angela. She answered all our questions and made us feel completely at home. She noticed there were three of us and, in light of our rooms unable to be together due to availability, suggested an upgrade to a family suite. We turned that down and she instead, in honor of my mother's birthday, upgraded my parents to a room on the 16th floor with a living room, kitchen and second bathroom.
She also provided us with a city map, MTR map and shuttle schedule. A word of warning: The TST Hyatt is a bit hard to find. So if you're heading there to get a shuttle back to Sha Tin, allocate some time for the search. Also, the shuttle tends to leave a little earlier than scheduled.
Every time we returned to the Hyatt, Angela was there at the desk. It became something like, "Oh, look! There's Angela. We're OK now."
Breakfast was not included in our stay but breakfast service in the cafe was wonderful. All three meal services are done buffet style. Coffee and tea are ordered separately from the buffet. Coffee is refilled constantly as the attendants are ever present, in a good way. As for tea, when you order it, you are provided with a small French press, loose leaves inside already steeping away. Very nice!
The room was absolutely lovely. A specially marked key was provided for the power supply slot in the wall by the door. It was 25ºC outside, so the AC was on. I turned it off. The privacy curtain for the bathroom was to be lowered manually via a pull chain. There was free WiFi being provided during my stay. Angela explained how to connect and mentioned that the access code could support multiple devices.
A million thanks to the Hyatt staff, especially Angela!

  • Stayed: March 2013, traveled with family
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Thank l337sp34kr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Hamer, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded March 26, 2013

Dear l337sp34kr,

Thank you for the compliments and happy belated birthday to your mother! We are happy to know that you and your family enjoyed your stay here. I will share your kind applause for Angela and the rest of the team, they will be delighted to have their names highlighted on Tripadvisor! Hope to see you back with us soon!

Best regards,

Robert Hamer
General Manager

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Reviewed March 21, 2013

This was our first trip to Hong Kong and we are experienced travellers. The Hyatt was in a great location, easy access to ferry, subway and airport express service. The hotel staff were really exceptional and friendly. If you are in the Concierge floor you have spectacular views of Victoria Harbor. The hotel provides free shuttle to the airport express, which I highly recommend.
Very clean rooms.

Room Tip: Try to get 23rd flloor on concierge level, includes breakfast and cocktails and snacks, which are pr...
See more room tips
  • Stayed: March 2013, traveled as a couple
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Thank j61047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Hamer, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded March 26, 2013

Dear j61047,

We are delighted to receive the 5 stars review by experienced travelers such as you. It was our pleasure to have you here. Looking forward to having you with us next time when you are in Hong Kong.

Best regards,

Robert Hamer
General Manager

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Reviewed March 15, 2013

This hotel is about 30 mins from the CBD of Hong Kong by taxi and also has the train station right next door. It is nestled around the mountains and overlooking the Hong Kong Jockey Club.
This hotel has a great feel about it from the time you walk in the door the staff are incredibly friendly and go well beyond there call of duty to make you feel welcome.
The rooms are bright and modern and the beds super comfortable The club floor is amazing and certainly worth spending the extra money for a club room.
The Food and Beverage is next to none as all the locals come up from the CBD to have the buffet lunch and dinner .
The swimming pool and gym are amazing also. This hotel is away from the hustle and bustle of HK but still within reach and great value for money.

Room Tip: Club Suites are great
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  • Stayed: February 2013, traveled on business
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2  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Hamer, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded March 18, 2013

Dear David M,

Thank you so much for your wonderful review. We're glad that our friendly employees and convenient location were able to make you trip in Hong Kong an enjoyable one. Next time be sure to try our signature Sha Tin Apple Pie at Patisserie, which is my personal favorite. Thanks again for the encouraging review, we hope to see you again soon!

Best regards,

Robert Hamer
General Manager

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Reviewed March 10, 2013

The hotel may be a bit away from central Hong Kong, but it is a nice place to stay if you want to check out the area (ShaTin, Sai Kung, etc.) The University train station is just a short walk away, and there's a hotel shuttle to go the Hyatt in Tsim Sha Shui as well.

Very modern design, and friendly service. The check-in and check-out was very quick, just wished they have the option of sending the bill via email instead of hard copies (like some modern hotel). The room is clean, comfortable bed and pillows. My room overlooks the bay, which is great. Lunch at the main cafe at the lobby is average, wish they have more selection.

Probably will come to stay again if I ever plan to go hike around the area next time.

Room Tip: Get the room facing the bay, lovely views.
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  • Stayed: March 2013, traveled with friends
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Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Hamer, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded March 11, 2013

Dear K H,

Thank you for your 5 stars review. Being an urban resort hotel, we are very proud of our location and facilities. Please do come again for hiking next time, it is a very popular sport in the neighborhood. We will share your comment about the selection of food to the team. We look forward to welcoming you soon!

Best regards,

Robert Hamer
General Manager

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Reviewed March 10, 2013

My wife and I stayed here last week to get a little bit away from the hustle and bustle of HK after our wedding in GZ. From the moment we arrived we've had such a great stay! while others may say its a little far from town, being from LA we were used to commuting. Its right next to the MTR and if you know what you are doing you can be in TST within 20-30 minutes. Even when we had a slight problem with our shower, it was fixed immediately and the team went out of their way to accommodate everyone of our obscure requests. As a mix from Resort/Business hotel, they make sure everyone is well attended to. Very modern and spacious it has all the amenities that one one needs.

But here's want makes this hotel "more than welcome" It's the team. Folks like Steve Lo and Peili Leung always greeted us by our names, made sure we got our needs met and offered a variety of help on a constant basis. We felt at home and I want to applaud Robert Hammer and his team! Please congratulate Seve and Peili for us.

Anthony and Sandy (Hyatt Diamond members)

  • Stayed: March 2013, traveled as a couple
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Thank smashadmns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Hamer, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded March 13, 2013

Dear smashadmns,

Thank you for taking time to share your recent stay at Hyatt Regency Hong Kong, Sha Tin. It is so rewarding to hear feedback such as yours. We are very proud of our employees and will share your compliments with them. Please visit us again soon!

Best regards,

Robert Hamer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong, Sha Tin

Address: No.18 Chak Cheung Street, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Hong Kong
#24 Family Hotel in Hong Kong
#25 Business Hotel in Hong Kong
#28 Best Value Hotel in Hong Kong
#39 Romantic Hotel in Hong Kong
#54 Luxury Hotel in Hong Kong
Price Range: $128 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Sha Tin 4.5*
Number of rooms: 562
Official Description (provided by the hotel):
As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
Hong Kong Hyatt Regency

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