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“Superb service, food & location”

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Dorsett Mongkok Hong Kong
Ranked #76 of 718 Hotels in Hong Kong
Certificate of Excellence
Poland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Superb service, food & location”
5 of 5 bubbles Reviewed May 23, 2013

We really liked the hotel! First impression was like: wow! Clean and nicely decorated rooms. Excellent breakfast, very, very nice restaurant and great service provided by the customer service orientated staff. If I would go to HK one more time, I would definitelly choose Cosmo Hotel Mongkok again.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marta F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,483 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (815)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Toronto
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 22, 2013

This was our first time staying in Cosmo and it is situated in a quieter area of Mongkok so you are away from a lot of the vehicle and foot traffic that is present around Mongkok MTR station. Downside is you need to walk about 10-15 minutes to Mongkok station. Olympic MTR station is closer but on a less convenient subway line.

The hotel offered a shuttle bus to Mongkok MTR station and other locations around the city every hour so could be a good option if you can time it right.

Free Wifi unfortunately seemed to only be available in the lobby which meant that there were often several people in the lobby on iPads and laptops and not many free seats.

The room was very pleasant, newly renovated and comfortable. Washroom was a bit small but that is pretty standard for HK.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Btrain2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 22, 2013

Best hotel i ever stayed! Excellent service before arrival and till departure!

Prior to depature, hotel staff will send email about the latest updates about events and the weather to keep guest updated about HK.

Booking through their website, they offer 24hr check in and check out service. This provides so much convenience for the guest! Complimentary wifi in the room is very strong.

Staff will always help you to hold the door and greet you each an everytime they see you at the lobby! Very friendly and warm.

Clean room as well.

Excellent hotel!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 37JiNG37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Catalonia, Spain
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 21, 2013

We were a group of friends staying in this wonderful hotel for 7 nights. Considering that there are so many things to do in HK and that you need to have proper rest, this hotel just fulfills your needs. Cosy spotless rooms with awesome views, the room service staff was so attentive whenever we needed anything.
Once in the hall, we could have some breakfast in the nearby food shops while preparing the plan for the day. The front desk staff was totally helpful and nice at all times, they even phoned to the places we intended to visit to make sure about schedules, etc. They would rush to open the doors to let us in and out, carrying our bags and helping in everything we needed.
Summarizing, I would say this hotel deserves an additional star, they achieve what every hotel should aim for: make the guest feel just like at home!

Room Tip: I would suggest a room in the upper possible floor, not only to avoid possible noises from the stree...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Titostar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 bubbles Reviewed May 21, 2013

This was the first time we stayed at Cosmo Mongkok. The check in was fast and the staff was very polite. Though the room was small, it was considered average per HK standard. The staff was very helpful: On the first stay, we had problem with wifi. As the room was booked with free wifi, we called the front desk when we could not get wifi in the hotel room. First, a technical staff called back and told us to power down n up again. When this failed, an engineer (I think) was sent to our room in about 10 mins. While waiting, the front staff called us to tell us that the engineer is coming.... Initially, the connection was back but down again. The front desk responded immediately by sending the manager over to fix he problem by changing the wire. After that, the front desk also called to check the problem again. Though we were inconvenienced by the issue, we really appreciate their good service!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, May 23, 2013
Dear Claudia

Thank you for staying at Cosmo Hotel Mongkok. We’re glad that you were pleased with the attentive service rendered by our professional staff.

Please accept our apology for the inconvenience caused by the WiFi coverage in the room. Please rest assured that our IT team is looking into this issue so as to ensure our guests will have seamless access to internet.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 20, 2013

Hotel room is clean. Received fresh towel everyday after room service. Lobby staff services are excellent; they are very friendly n helpful, very well verse with tourist attractions. The most important thing is they recommend places which you can find good food! Location of hotel is consider average, 10mins walk to the nearest Mongkok Station.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MindyQiQi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 20, 2013 via mobile

Travelled to Hong Kong during our school holidays and stayed at the Cosmo. Ideally located especially with the MTR so close at Olympic or Mongkok, (loved the Octopus card) or use the hotel's own shuttle bus. Breakfast great and set us up for a long day - rooms on the small side but we were prepared and loved the design/layout. Great introduction to Hong Kong.

Stayed April 2013, traveled with family
Helpful?
2 Thank Schme10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dorsett Mongkok Hong Kong

Property: Dorsett Mongkok Hong Kong
Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#50 Romantic Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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