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“Spacious Family Quad room”

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Dorsett Mongkok Hong Kong
Ranked #77 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed March 21, 2013

Based on tripadvisor review, i booked the hotel. It is new and good value for money. However, it is definitely more than 3 mins walk from Olympic MTR. The free shuttle bus get crowded in the morning, so pls get there early. Concerige is friendly and helpful. Always welcome you with a smile and ready to open doors. They also recommended a new chinese restaurant Tao Heung Restaurant at New Kowloon Plaza just a street away.
I booked the hotel online and enjoyed free internet complimentary in the room. Breakfast was basic. However, there was a slight hiccups. When we checked in, reception advised that my child was under 3 yrs old and didnt need a breakfast voucher. But the waiter at breakfast venue insisted that we produced one. I strongly recommend insisting on vouchers from reception to prevent such incidents in future
The rooms are not sound proof. On our 3rd day, a family checked in at 5am staying opposite us. We could hear them shouting across their rooms and banging the doors. Unfortunate incident!

Room Tip: Higher floors for better chances to get into the lift during peak hours!
  • Stayed: March 2013, traveled with family
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2  Thank r0chie557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded March 25, 2013

Dear Rochie,

Thank you for your comments and your recognition on the good value for money of the accommodation. We’re glad that you appreciated the friendly and helpful services rendered from our concierge tem.

While for the shuttle bus service, it operates in a first-come-first service basis and we always suggest our guests to start queuing 5 to 10 minutes before the departure time. Regret to know that it took you sometimes waiting for elevators as well, trust that it was due to the high demand during peak hours when hotel occupancy ran high. We very much appreciated your understanding on this.

With the nearest Olympic MTR station in only around 5 to 10 minutes walking distance from hotel, alternatively Mong Kok MTR station is also accessible in 5-min by hotel free shuttle bus service, where you could travel to the Hong Kong side and around the city via the efficient MTR transportation system.

Concerning breakfast vouchers, please rest assured that we will communicate well with the restaurant and no repeated issue will be occurred in the future.

We understand how a sound sleep important to our guests and all the rooms are equipped with sound-proofing system. We regret for the disturbance brought to you and your family in the early morning due to the loud sound from next room. In this space and the breakfast voucher issue, our Guest Services Manager who is on-duty round the clock can certainly help to resolve issues on the spot.

We look forward to welcoming you and your family again in the near future.

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2,713 - 2,719 of 3,685 reviews

Reviewed March 21, 2013

Fantastic value in HK. Our room was very nice and comfortable. Good views from our level and the hotel is in a good location: close to 7-11 and mrt.

Breakfast was quite basic with not much variety offered.

Wifi was not free unless accessed from the lobby (which was always packed with people on their phones or laptops)

I would def. recommend staying here

Stayed: April 2012, traveled as a couple
1  Thank TravellingTTs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded March 21, 2013

Dear Guest,

Thank you for your comments. We’re glad to learn that you had a comfortable stay with us and pleased with the convenient location of the hotel and enjoyed the amazing view of the hassle and bustle in the city.

We have taken note of your comment on the breakfast selection and will be directed to the restaurant for their further improvement on the variety.

While the hotel lobby and restaurant offers free WiFi services, guests can also enjoy free WiFi in guestrooms and other exclusive privileges including free 24-hour check-in/out services, best rate guarantee and more if they book on hotel official website.

Once again, thank you for recommending us and we are looking forward to welcoming you again in the near future.

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Reviewed March 20, 2013

Cosmo Mongkok staff were very accommodating, our plane arrived at 4am and whilst the hotel was full upon arrival they immediately arranged to have the first room vacated cleaned and we could check in by 6am. The free shuttle bus is fantastic and the hotel facilities adequate for the price per night paid. We would stay there again.

  • Stayed: March 2013, traveled with family
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1  Thank Courtenayann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

My wife, adult son, and I had a quad room for seven nights from 10 March 2013. The room was clean and comfortable. The staff were friendly and helpful. We liked the fact that the hotel is located in a non-tourist area, yet handy to everything. There are convenience stores, ATMs, restaurants, and chemists close by. The concierge staff were keen to assist with taxis and information. We walked to Mongkok station in about 15 minutes, and it was less time to Olympic station. Overall, we had a great stay in Hong Kong, and recommend this hotel to fellow travellers.

Room Tip: We had a quad room for three adults on 26th floor.
  • Stayed: March 2013, traveled with family
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2  Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

I've stayed at Cosmo hotel at the end of Feb-March 2013 during my trip to Hong Kong and a few neighbouring countries. Staff at the reception was friendly, room clean but not very spacious and... without free wi-fi. That was quite surprising as free wi-fi is available EVERYWHERE in Hong Kong... You can still get a free connection but only at the small lobby... Unfortunately breakfast was not included in my booking but there are lots of small restaurants and shops in the area so there is definitely no problem with getting a proper meal in the area... MTR Olympic station is about 10-15 min walk from the hotel... Summarising all the above - it's a good hotel for a 2-3 night stay...

  • Stayed: February 2013, traveled solo
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1  Thank S P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded March 19, 2013

Dear S.P., Thank you for your comment. We’re glad that you were satisfied the friendly service from our professional staff and the cleanliness of guestrooms.
In fact, our hotel comprises of five room types sizing up to 42 sq m, and all of them are smartly designed to maximize use of space. The Suite Air and Room Family Quad which can accommodate 3 and 4 guests respectively are equipped with a spacious bathroom providing guests a spacious stay experience.
While the hotel lobby and restaurant offers free WiFi services, guests can also enjoy free WiFi in guestrooms and other exclusive privileges including free 24-hour check-in/out services, best rate guarantee and more if they book on hotel website.
We look forward to welcoming you back again on your next trip to Hong Kong.

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Reviewed March 18, 2013

Been staying here for a couple of times and I found this hotel is very good indeed.
Book a standard room thru their web, book 30days in advance for best price.
Check in is never a hassle, just give them your ID card and they will find your reservation quickly.
Room is quite small, but is ok for Hong Kong size, I find many hotel that has smaller rooms.
Interior is modern, simple and clean, but lately spotted few marks in the carpet.
AirCon is great, LCD TV, Free Wifi if you book thru their web, small wardrobe, hair dryer, Safe deposit box, Minibar( Not many items but who cares since supermarket just across the road).
The hotel provides 2 bottles of mineral water everyday, and an electric adaptor and hairdryer can be found in the table drawer.
Bathroom is a bit small but served the function well.
No need to worry about towels since they prepare 6 towels for you ( 2 big, 2 med and 2 small).
Amenities in the bathroom is quite complete.
They have hand shower and rain shower, strong water pressure (in level 18 but the pressure a bit low when I stay on the top floor)
Quite extensive list of TV Channel but didn't watch much since we are too busy out.
Location wise is good, the hotel surrounded by supermarket, small restaurants and bakery.
Olympic MTR is 10 minutes away, Mongkok is also can be reach by 15 minutes walking.
The Hotel also offer shuttle services every hour running from morning till late and it stops in a few locations.
Didn't try the food since breakfast is not included and many restaurants nearby.
Staff friendliness is top notch, being helpful whenever they are available, opening door whenever they are present.
Free Wifi in lobby too.

Overall a nice hotel with friendly people, clean room and good value.

  • Stayed: March 2013, traveled as a couple
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3  Thank emon82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded March 19, 2013

Dear Emon, Thank you for your comment. It’s our great pleasure to learn that you had another enjoyable stay with us with its modish décor, cleanliness and the amenities in the guestrooms and the good value of our accommodation.
We’re particularly happy that you appreciate the friendly and efficient services that rendered by our professional team, as well as the convenient location of the hotel
Concerning room size, our hotel comprises of five room types sizing up to 42 sq m, and all of them are smartly designed to maximize use of space. the Suite Air and Room Family Quad which can accommodate 3 and 4 guests respectively are equipped with a spacious bathroom providing guests a spacious stay experience.
I’ve taken note of your comment on the carpet stain, please rest assured that our housekeeping team with pay additional attention on the issue and they are reminded to ensure proper cleaning work to be carried out and in line with our standard. Regarding the water pressure on top floor, will further check on them to ensure it function properly.
Again, thank you for your continuous support and we look forward to welcoming you again in the near future.

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Reviewed March 17, 2013

The service was good and the hotel staff sent notification and helpful tips prior our trip to Hong Kong. The hotel is very popular with travellers. We were early for check-in but there were no rooms available. The staff was helpful and we could deposit our luggage at the concierge while we just hanged around the vicinity for 1-2 hours. Very often, we got to wait very long for the elevators too because of the high volume of guests.

Just like any Hong Kong hotels, the room size is small but smaller than expected based on the photos we've seen prior the trip. There is not much space for you to open your luggage.The bed was comfortable. The ballroom is rather small. You may find it hard to put on your clothes after showering without knocking onto the transparent panels.

If you need to go online in your room, you need to pay for WiFi if it is not included in your room package. There are free WiFi at the lobby and you'll see that the lobby is especially crowded at night. Just be prepared that you may not be able to sit on the couch and surf.

There are shuttle bus services but we did not take it everyday as the hotel is about 7-min walk to Olympic MTR station, which is part of Tung Chung line that brings you to Kowloon, Hong Kong, Sunny (connecting to Disney Resort), Tung Chung (for transfers to Lantau Island). But do note that, it can take you about 20 min to walk to the main Mongkok area (Mongkok MTR station).

There are eateries nearby, so finding breakfast is easy but do return to the hotel after having your dinner cuz only the 24-hour convenience store and perhaps McDonald are still open at 10pm.

When I was in HK, I was told that Tai Kok Tsui Road may not be a safe place. The area is bustling with activities in the day but you just ought to be careful at night (just like any other cities) -- the street is pretty quiet, unlike the main Mongkok area.

  • Stayed: January 2013, traveled with friends
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Thank CitiNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded March 17, 2013

Dear CitiNomad
Thank you for your comment. We’re glad to learn that you had a delightful stay with us and appreciated with our pre-stay email arrangement which we send to our guests for better preparation and communication before the stay.
As for the sizes of guestroom, we regret to know that your room appear to you smaller than expected. In fact, the hotel comprises of five room types sizing up to 42 sq m and all of them are smartly design to maximize use of space. The Suite Air and Room Family Quad which can accommodate 3 and 4 guests respectively offers ample of spaces for a more relaxing experience.
We are sorry that your room was not available at your arrival and about your long waiting time for the elevators and trust that it was due to the high demand during peak season when hotel occupancy ran high. We very much appreciated your understanding on this.
While the hotel lobby and restaurant offers free WiFi services, guests can also enjoy free WiFi in guestrooms and other exclusive privileges including free 24-hour check-in/out services, best rate guarantee and more if they book on hotel website.
Concerning our shuttle bus service, it’s one of our favourite services because it brings our guest utmost convenience with running multiple destination in Mong Kok, Tsim Sha Tsui and West Kowloon runs daily to bring our guest to the hottest spot for shopping and entertainment. With the nearest Olympic MTR station in only around 5 to 10 minutes walking distance from hotel, our hotel free shuttle bus service to Mong Kok MTR station is also accessible in 5-min.
We look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Mongkok Hong Kong

Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#15 Best Value Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#49 Romantic Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
#96 Business Hotel in Hong Kong
Price Range: $76 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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