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“Another 5/5 Experience”

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Dorsett Mongkok Hong Kong
Ranked #74 of 718 Hotels in Hong Kong
Certificate of Excellence
Sydney, Australia
Level 4 Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Another 5/5 Experience”
Reviewed February 22, 2013

I returned to stay at this hotel this month (Feb 2013) after a pleasant time here last year. Again, it did not disappoint with extremely courteous staff and nice clean rooms. Eric Tsoi arranged for red wine and a fruit platter to be delievered as it was my friend's birthday- thank you! He went above and beyond his duties and for that we thank him. We regret not having the chance to thank him personally as our check out was rushed (our own fault as we had slept in).

Tip: Take the free shuttle bus whenever you can. It connects easily to the Airport Express Link- just pay $100ish for the ticket straight to the airport. Saved us quite a bit of money as we used the shuttle both going there and back.

Will definitely return again.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

3,603 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (833)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Marikina, Philippines
1 review
Reviewed February 20, 2013

Cosmo Hotel has an excellent service. Although the rooms are not that big, our stay was brilliant.
The rooms were not that spacious but it was okay for we didn't stay that much inside the hotel. The food was brilliant, checking in was not a stress for us, they were able to accomodate us when we arrived the hotel. their shuttle busses are efficient and convenient. the good thing in the location of the hotel is it is near a drugstore and a fast food restaurant. there were no problems if you need anything to eat or if you need medical attention. Another plus for this hotel is, the mtr station is just a couple blocks away. the staff is good. they were welcoming, attentive, and helpful to their guests. The breadfast buffet was just right although they werent able to change their menu. we ate the same thing for breakfast for 5 days! but, to sum it up i can tell that cosmo hotel is a worth it hotel if you are dealing with budget things. :)

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2013

This is just the most wonderful hotel. Worth going to Hongkong just to stay there. The room was a good size and the bathroom a great size. The room also felt light and airy thanks to the light colour scheme and the good sized window. The staff have the knack of making you feel that you are their most important guest. Chinese restaurant served bery good food. Highly recommended!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 18, 2013

Excellent service indeed. Emails you before your trip to ask your time of arrival and even your flight number.

Arrived at 1.30am and still the staff were very polite and patient. Check-in was a breeze. Shuttle buses were very convenient, arrived and left punctually. Goes to mongkok, tsim tsa tsui and kowloon.

I booked the Family Quad room and it was very clean and had a state-of-the-art design. However although their website said WIFI was included, the staff did not give me any login and password at check-in and I thought I was kinda ripped off. I only realised after my stay that I did chose a room with internet.

We forgot to switch on the housekeeping lights and they were kind enough to left a note about it. Remember to switch on your housekeeping lights if you want your rooms clean. The breakfast was ok. The omelet was fantastic but the porridge was too salty.

They wrote that it took 4mins to walk from olympic mtr station to the hotel but it took us more than 10 mins and as my parents were old, it was difficult for them to walk. The maps for the walking were unclear and we almost got lost.

Overall its an excellent hotel within the heart of mongkok. I will return again!!!

Room Tip: Try get the family quad room if you have 4 people.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
193 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed February 18, 2013

I have just stayed here for a short stay in Hong Kong, i'm due to return in a few days for another stay. I wish I hadn't already booked this place because it's not what I thought it would be at all!
I know the standard of rooms in most Hong Kong Hotels are small but these are really small, so small that while house keeping was in the room there wasn't enough room for me to be in there and I was standing in the hall.
The bed's are extremely uncomfortable which is the last thing you want after a long flight, I asked for a soft matress topper like i'd read from previous reviews but when house keeping came up there was already one on there. I asked what else could be done but was told that every bed in the hotel is identical. When I asked to speak with the manager I was told he was too busy, after I pushed this, within 5 seconds he was on the phone to me. The manager said the best he could do was put a blanket on top of the matress and then the next day put another topper on. After the second topper was added it was bareable. For the trouble the manager did give us 2 coupons for the buffet breakfast the next morning.
The pillows weren't that great and although I didn't ask, there were no others in the room you're able to use.
Buffet was quite average, nothing special about it at all, was a bit of variety that did cater for all nationalities, however if It wasn't included in my room i wouldn't be paying the $100 for it!
Location with the shuttle bus that leaves every hour you can pretty much get around everywhere you have to go! We walked from the night markets at Mong Kok back to the hotel one night and took about 15 minutes so isn't that far at all. There is a MTR that's only 5 or so minute walk away. We got the MTR from the airport to the closest station (Olympic) then walked the rest of the way, which was a bit of a pain with our luggage. You can catch the airport train to Kowloon then the hotel's courtesy bus will pick you up from there at about XX:45 every hour and take you back to the hotel. This starts from 0745 til 2345. There is a Mcdonalds across the road from this hotel and various other restaurants nearby where you can get a feed. The hotel itself has a Thai restaurant which looked reasonable although we didn't eat there.
Cleanliness The rooms were quite clean and that standard was maintained throughout the stay.
Internet is available at I think about $15US a day or it's free in the hotel lobby.
Gym The gym at the hotel is quite small but if you're just wanting to do some cardio there is a bike and also a X trainer available, there was a treadmill as well but was Out of Order for the duration of our stay.
We wanted to leave some luggage at the hotel while we left for a day before we returned to the hotel, however we where going to be charged $30hk a piece per day. However the concierge waived that fee for us after advising we would be back and staying in the hotel.
The Staff were all very helpful and friendly most could speak decent English and where quite informed of where things were in Hong Kong.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, February 21, 2013
Thank you for your valuable feedback. It’s nice to learn that you were happy with the convenient location of the hotel, cleanliness of guestrooms as well as the friendly services rendered by our professional team.

The hotel actually provides five room categories sizing up to 42 sq.m. and all of them ae smartly designed to maximize use of space. Guests can always contact our reservations team and they would be happy to recommend the room type that suit your needs best upon booking.

We understand how a sound sleep important to the travellers therefore all our mattresses are imported from the international famous brand Simmons which is good for back support. We hope the immediate arrangement on additional toppers and blankets could help you to sleep at ease and we are glad to share that a pillow menu featuring 11-choice of pillows is available all costless to guests booking CosMorganic Rooms or Suites, from the softer choices of feather and scented pillows to the firmer choices of buckwheat and stone pillows, guests will for sure find one that best suits their preferences. We also hope that you had enjoyed the complimentary breakfast that extended by our team, while the breakfast buffet offered on the 2nd floor featuring an array of choices including fresh fruits, bakeries, made-to-order egg dishes with Asian and western delights, it would be great if you can try their authentic Thai cuisine at lunch and dinner upon your next visit. Meanwhile guests can also find an array of local and international delicacies that entice their appetite surrounding the hotel.

Trust that the complimentary shuttle service to multiple destinations including Mongkok (MTR station / Langham Place), Tsim Sha Tsui (China HK City / Canton Road), and West Kowloon (Airport Express Line / ICC / Elements) has brought you convenience during your stay and thank you for sharing the useful tips with other travellers.

We apologize for the temporarily malfunction of the Treadmill in the fitness studio, please be ensured that repairing work has been done and we hope you can also enjoy exercising with the comprehensive facilities in our fitness studio to start the day during your next stay with us.

We look forward to welcoming you again in the near future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja, Nigeria
Level 5 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 17, 2013

We decided to stay at the Cosmo Mongkok as the budget was reasonable for Hong Kong. Having read the reviews on here, we were aware of the small room size, and prior to booking we also noted that the manager always addresses the complaints on this site by highlightling that the hotel also offers larger rooms. That may be the case...however these larger rooms come at a premium which may or may not be worth the extra funds.., however for the budget, we decided on the cheaper small room.

Whilst the room is undoubtedly small, it is very well designed and all of the space is utilised. For such a small space there are plenty of facilities. The ipod dock, alarmclock, safe, fridge and electric blind were all nice touches. The wet room is a glass cubicle which runs along one side of the bed. This means you can only enter the bed on both sides, which may be inconvenient if your partner needs to get up in the night.

We really enjoyed the area, this part of mongkok is not really catering to tourists, however we had lovely food in many of the local restaurants just over the road, and particularly enjoyed taking breakfast from the bakery (yummy egg tarts) over the road and eating in in the park opposite the hotel while the OAPs did their morning exercises....very nice!

We were always happy to arrive back in the hotel, the staff were always polite, helpful and the bellboys assisted us in getting taxi's and giving the driver our instructions. Check in was quick and the hotel was all we needed.

We would return....

Room Tip: Get a high room for good views and ask to be on the corner away from the lifts.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzhou, China
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 17, 2013

This is the first time writing a review but after using this site for years I felt the need to add a review.
Pros:
Great free shuttle to Kowloon station along with a couple of shopping malls
Answered all my emails prior to my visit very quickly
Has a convenient store and a McDonalds right across the street
Pretty good location
Cons:
Tiny rooms. We had to upgrade to a superior room to be able to get a crib into the room.
A couple of little mold spots in the shower grout.
The bed caved in the middle. So my spouse and I kept rolling into one another.

But overall was a really good stay with very nice staff. I would stay there again and I have already recommended it to a friend.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dorsett Mongkok Hong Kong

Property: Dorsett Mongkok Hong Kong
Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Best Value Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#50 Romantic Hotel in Hong Kong
#68 Luxury Hotel in Hong Kong
#98 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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