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“A Good Stay in a tight room”

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Dorsett Mongkok Hong Kong
Ranked #75 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed February 17, 2013

This is the first time writing a review but after using this site for years I felt the need to add a review.
Pros:
Great free shuttle to Kowloon station along with a couple of shopping malls
Answered all my emails prior to my visit very quickly
Has a convenient store and a McDonalds right across the street
Pretty good location
Cons:
Tiny rooms. We had to upgrade to a superior room to be able to get a crib into the room.
A couple of little mold spots in the shower grout.
The bed caved in the middle. So my spouse and I kept rolling into one another.

But overall was a really good stay with very nice staff. I would stay there again and I have already recommended it to a friend.

  • Stayed: February 2013, traveled with family
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2  Thank kimber_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,901 - 2,907 of 3,852 reviews

Reviewed February 16, 2013

I recently stayed in a Family Quad room at the Cosmo and chose this place and set up for the room setup and value for money. Not much to look at from the outside and there is not much outside that is attractive to the tourist. But the Cosmo grows on you. The room even though meant for 4 is quite small and tight and has a queen sized bed with 2 single beds separated by low divider with a LCD TV. The bathroom is very big and spacious. This would be very suitable for a family with 2 children. There is approx 30 - 40 cm on either side of the queen bed and the fridge can just take a litre of milk and some fruit when taking into account the mini bar contents! Cupboard space is adequate. The air-conditioning needs to be on at all times if having a shower or boiling the kettle as operating these items can apparently set of the fire alarm. We were given free wifi for the duration of the stay and a nice touch was the complimentary fruit basket on Day One and complimentary bottled water daily. There was no real view to speak of as it was taken up mostly by an adjoining building. Our deal also included a buffet breakfast daily which consisted of a mix of Asian and Western foods. I would not pay the $100HK asked for each person for this breakfast, but as it was included it was handy to go downstairs to have a little something to eat. At night this area becomes a Thai restaurant and to be honest it wasn't too bad. The meal presentation, rice and quality were all fine. Overall service from the staff was excellent with the housemaids performing an excellent service.

If catching the MTR it is located about 5 minutes walk from Olympic Station and 12-15 minutes from Mongkok station- depending on the traffic and how fast you can walk! (Make sure you get an Octopus card from either station to use the very extensive light bus, bus, ferry, tram and train network .. and even the 7 Eleven.) A taxi to the airport takes about 30 mins and costs about $250HK or take the free shuttle bus to the train station. Cheaper by taxi for 2 or more people. Last time we stayed at the Langham Place (5 star) and costing over twice as much to accommodate 3 people in 2 std rooms). This hotel is a little out of the tourist area. Yet there are plenty of places to eat and buy supplies as required outside the hotel. Consider the package as a whole and it's not too bad. I would stay there again

Room Tip: Make use of the free shuttle bus that leaves approx. every hour for ether Harbour City, the Airport...
See more room tips
  • Stayed: February 2013, traveled with family
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1  Thank Mahove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

I was in HK for 7 nights in end Jan 2013 and stayed there for the whole 7 nights. The room was quite clean and the atmosphere of the hotel as a whole was just great! Great location (in Mongkok) very near to the Olympic MTR (about 10 mins walk) and is about 15 mins walk away from the various street markets (ladies, jade, goldfish, flowers) so I quite enjoyed it!

Room was ok in size - not too big, but not too cramped either. They have clean rooms - very important! The toilet and shower was a bit too small though, but it was clean, so no complaints!

Service was great as well, the staff communicated well in good English and were very helpful! *thumbs up* The staff include people at the front desk, concierge to housekeeping - all were really friendly and helpful!

I'd definitely come back to this hotel when I go to HK again :D

  • Stayed: January 2013, traveled with friends
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Thank Dorinda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013 via mobile

With family excellent stay in this hotel during Chinese New year. Good location for staying and service is good. I plan to back again next time especially nearby you can enjoy Chinese restaurant dim sum and roast goose. Good trip!!!

Thank K1166
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 14, 2013 via mobile

We travelled in a large group n stayed in cosmo for 4 nights. The front office reception was friendly n efficient.. And the concierge service was top notch excellent. Housekeeping was prompt and the room was always in a neat n lovely condition each day we came back. The room was very small n cramp though.. N the toilet was not suitable for non couples.. Too small n the frosted door make it inconvenient for the traveller.. I guess something needs to be done to improve the privacy.. The sound proofing of the room was poor as well.. And wifi was weak.. Overall I would say the bell service n concierge is the best I have encountered so far.. The gentlemen were always polite n helpful.. Opening the doors for us and always helpful in attending to our queries.. They are flexible in accommodating to our needs .. And even arrange the shuttle service earlier in view of the large traveling group we have. It has been a wonderful and pleasant stay at cosmo.. Thanks to the excellent service which makes us feel at home.

  • Stayed: February 2013
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1  Thank xlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded February 21, 2013

Thank you very much for your kind comment, it’s our great pleasure to learn that you and your group had a delightful stay with us.

All the rooms are equipped with sound-proofing system, in case any noise concerns inside the room, guests can contact our 24-hour on duty guest services manager for immediate assistance or even change of room if necessary.

Concerning room size, our hotel offers various room types sizing up to 42 sq. m. Please let our reservations team learn of your requirements on your next return so that we can recommend a room that will meet with your preference.

Regarding our toilet/bathroom, it’s a semi-transparency, frosted glass bathroom, is a matter of design and to maximize space and stylish décor, guests who valued privacy can choose to stay in our Suite Air or Room family Quad which provide a spacious separated bathroom.

We’ll also look into the issue about WiFi reception in order to ensure our guests a smooth surfing experience, guests can approach the 24-hour guest service manager for immediate assistance if the said issue is found in guestrooms.

Your kind compliments will be passed to our front office, concierge, and housekeeping team especially we’re glad to know that you’re impressed with the caring and attentive services that rendered by our concierge team, as the positive feedbacks from satisfied guests serve as reassurance that we are on the right path.

Once again, we look forward to welcoming you and your group’s return in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

Service: I was surprised with the level of service i received. The doorman always opened the doors for us, always helped out with the loading of our luggage etc.
Value: Good value for money.
Sleep Quality: We had 4 people in the room, a bit small but still quite happy with it.
Cleaniness: The room was cleaned every day.
Location: For the price I paid I was happy with the location. It's about 15 mins walk to the nearest MTR station
Rooms: Loved the view. A bit small but overall very happy.
Swimming Pool: Didn't know there was a pool.
Children Activities: Wasn't aware of this service

  • Stayed: February 2013, traveled with family
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Thank BrissyTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded February 21, 2013

Dear Brissy, thank you very much for your review. We’re glad to know that you had a pleasurable stay with us and pleased with the attentive services rendered from our professional team , the cleanliness in our guestrooms and the convenient location and neighborhood of the hotel and the great value of our accommodation.

As for the sizes of guestroom, our Suite Air or Room Family Quad sizing up to 42 sq offer ample spaces with the former even offers a bathtub for a refreshing bath.

On your next visit, please contact our concierge team and they would be happy to show you the nearby swimming pool and children activities venue which is located at the Tai Kok Tsui Government Complex Building right opposite to the hotel. Meanwhile guests can also start the day with exercise at our fitness studio that opens 24-hour.

We look forward to welcoming your next visit in the near future

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Reviewed February 12, 2013

Stayed for 3 nights at the Cosmo Hotel in a very compact room,one of the smallest i have ever stayed in.The bathroom was an all glass affair with no privacy from the bedroom.The shower drains had an unpleasant smell.....Luckily i was spending minimal time at this hotel.............The staff though were extremely friendly.
This hotel was located in a local and somewhat rundown area.The metro station was a 10 minute walk along a covered walkway and just a couple of stops to Central.

  • Stayed: October 2012, traveled solo
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Thank Peter881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded February 19, 2013

Dear Peter, thank you for your comment. The hotel comprises of five room types sizing up to 42 sq m and all are smartly decorated to maximize space, besides the bathroom with contemporary furnishing including frosted glass and equipped with rain shower, guests who valued privacy can choose to stay in our Suite Air or Room Family Quad which provide a spacious bathroom. We regret to learn about the unpleasant smell at the bathroom and we hope you had the chance to reflect the issue to our 24-hour on duty guest services manager and we are sure that rectification could have done immediately. Apart from the nearest Olympic station that is within only a few minutes walking distance where guests can travel efficiently to Central and other tourist attractions like Sky100, Disneyland, and Ngongping360, the hotel provides free shuttle service daily to multiple destinations in Mong Kok, Tsim Sha Tsui and West Kowloon where guests can explore the local cultural interests. We’re very glad that you satisfied with the attentive services rendered by our friendly staff, and we hope to welcoming you again to stay in the different room types of ours for a refreshing experience.

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Additional Information about Dorsett Mongkok Hong Kong

Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Best Value Hotel in Hong Kong
#32 Family Hotel in Hong Kong
#49 Romantic Hotel in Hong Kong
#68 Luxury Hotel in Hong Kong
#97 Business Hotel in Hong Kong
Price Range: $70 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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