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“Like returning back home”

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Dorsett Mongkok Hong Kong
Ranked #74 of 718 Hotels in Hong Kong
Certificate of Excellence
Singapore, Singapore
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Like returning back home”
Reviewed October 4, 2012

It's my second visit to Cosmo with my mother within a month as she had come to visit me in HK and it was like going back to somewhere familiar. The first time we stayed for 12 nights and enjoyed every single night there that my mother wanted to stay here again for the second time.
Room is relatively more spacious than other hotels in HK and the staff are all very polite and professional, each specialising in their own field and paying attention to each and every guest, from the front desk to bellboy to the housekeeper to the shuttle bus driver.
Even though it is a little distance away from the tourist area, it was sometimes a plus point for us when we wanted to explore around the residential and local area.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, October 9, 2012
Dear Kayla, it’s our great pleasure to learn that you and your mother were happy with the second stay with us, and nice to know you have enjoyed the comfortable room and attentive services rendered by our professional team. Your kind compliments will be passed to our front office, concierge, and housekeeping team as well as shuttle driver as the positive feedbacks from satisfied guests serve as reassurance that we are on the right path.
Located at the heart of Kowloon Peninsula, all the local cultural interests such as the famous Ladies’ Market and Temple Street are in easy reach. The daily complimentary shuttle service to multiple destination including Mong Kok, Tsim Sha Tsui and West Kowloon brings our guests to shopping and various entertainment. Surrounding the hotel is an array of restaurants and eateries offering local and international cuisines to please our guests’ appetite. We look forward to seeing you again very soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

3,603 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (833)
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Buenos Aires
Level 5 Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed October 2, 2012

The rooms are not big, but I hear this is the norm in HK. The location is convenient, easy access everywhere and a free shuttle, and very helpful staff. It is very clean and the shower is above average, for me. For this price, I believe this is a great find!

Stayed October 2012, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, October 9, 2012
Thank you very much for your valuable feedback. We’re glad to know that you consider us as a great find in Hong Kong. The hotel is in fact comprises of five room categories sizing up to 42 sq to accommodate different traveler’s needs, and the massage shower with rainforest shower head is indeed one of the favourite features in the guestroom. While the nearest Olympic MTR station is within 4-minute walking distance, the hotel provides free shuttle service daily to multiple destinations including Mong Kok, Tsim Sha Tsui and West Kowloon where all the local shopping and cultural interests are. We’re delighted to learn that you like our service and we hope to be serving you again very soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 29, 2012

We booked 2 Family Rooms (1 is a wheelchair accessible room for my mum). We have a very comfortable stay at Cosmo Mongkok with the excellent hospitality from all levels of staff, good room amenities and location in a safe neighborhood. Breakfast is very a simple spread and free wifi in room if booked direct on hotel website.

There's a huge shopping mall Olympian City which is just a few minutes walk away (tip: cut through HSBC Building, also linked to Olympic Station- direct MTR to Disneyland Resort), good Tim Sum restaurant at Kowloon Plaza (tip: 2 mins walk after the Shell Petrol kiosk), McDonalds, Mannings, Watsons, pharmacies, clinics, small eateries (tip: just across the hotel). Taxis are readily available at doorstep (tip: use the new tunnel for crossing to HK Island to visit Ocean Park, best choice to avoid jam, need to pay a toll fee of HKD60, total cost about HKD170-180). Use the free hotel shuttle bus and get off at Langham Place to either walk to Ladies Street, Aquatic Fish & Pets Street or take the Mongkok MTR to go to TST for luxury shopping.

We will definitely stay at Cosmo Mongkok for our next visit. Special kudos to the great Concierge team for making our stay even more memorable. Good job!

Stayed September 2012, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2012

Stayed at Cosmo Hotel Mongkok,16th floor for 4 day/3 nights.
Reasonable price and Very Good location,
and hotel also provides free shuttle Bus to mtr.
Hotel rooms were very clean and new.
Housekeeping was good,room was always cleaned/ properly and up to par.
The receptionist men were polite and helpful
and the ''good-looking handsome" bell boys were so attentive, opening doors, helping with luggage and greeting everytime,
All staffs are very friendly and always give a hand whenever you show up.
Excellent service through out the hotel.
Have no hesitation in recommending this place to family and friends,
Overall we enjoyed our stay and would love to go back again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leongatha
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2012

Stayed at Cosmo Mongkok for 5 nights, wish it could have been more! Excellent service through out the hotel. Have no hesitation in recommending this place to family and friends. Check out the indoor market across the road, a true cultural experience for us westerners and it not on any tourist maps.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2012

My family were in Hongkong recently and stayed in Cosmo Hotel Mongkok for 6 days.
The experience there was simply SUPERB !!

The service was TIP TOP !!
They will always be there to greet you when u enter the lobby and get out of the lift. Free Shuttle bus was there to pick you to 3 shopping centers. Really convenient !

Cosmo Hotel Mongkok really leaves a deep impression in me and it gives myself and my family a memorable one !!

3 Cheers for them !!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2012

This is my first time writing a review on trip adviser, well this hotel definitely deserved my recommendation. I booked the quad room online for a 6D5N stay at the hotel. There is an early bird discount of 25% plus free room wifi and daily buffet breakfast for my booking. Website is user-friendly and provided lots of details about the hotel.

Pre-stay:
Front desk reply to my email is very prompt, usually I will receive an response from the hotel within a day. I understand from trip adviser that the hotel provide complimentary red wine for birthday, thus I dropped an email to the hotel to enquire as it is my Dad's birthday. I asked them where to get a cake and to my surprise the hotel Manager, Mr Yannick replied saying that the hotel will provide a complimentary cake and wine. Yannick is actually very receptive and agree to my suggestion of a room service surprise for my Dad. Few days before the stay, the hotel sent me a weather update, to prepare for the trip. Thumbs up for pre-stay service.

Check-in:
We arrived at the hotel, and the bell boy was fast enough to assist us in unloading the luggages. Front desk Manager, Mr Eddy Lo assisted us with the check in. He provided us with the different brochures, map of the areas and the shuttle bus schedules. Remember to prepare 1000 HKD for deposit which is refundable at the end of the stay if no usage or consumption is made.

Room:
The Quad room was a bit small, bit of disappointed when we saw it even though we know that hotel room in Hong Kong is small. However the room is clean and the bed is comfortable. The toilet is filled with necessities and there is a box filled with toiletries and even sewing kit. We requested for a Ipod dock and a microwave, and these are in place in the room. A complimentary fruit platter is also given as a welcome gift. Good view from level 22 and it makes one feel at home. Cleaning service is good as well as we asked for cleaning everyday and the staff have done a good job. We didn't use the wifi service as there is a charge to it which we do not quite understand how it works. Nevertheless, we bought the 7 days unlimited data usage from 1010 at the airport for 100HKD which served good use!

Location:
There is a Mac just opposite the hotel, make getting food easy and it is cheap too! Even though the nearest station Olympic is of walking distance but we didnt walk to the station as it is cheaper to take a cab from the station or even take the shuttle bus. Roads in Hong Kong is a bit messy with lots of alleys, thus it is safer to take a cab to avoid getting lost.

Shuttle service:
Shuttle bus runs every one hour start from 8.30am to nearby place - Langham Place, Canton Road(China Ferry Terminal) and Kowloon station for airport express. Remember to queue for bus early as it gets packed quite fast especially in the morning.

Surprise:
My dad has an awesome surprise on his birthday. Eddy called me at 10 plus to confirm the timing, this awed me as I didn't expect that he will take the initiative as I thought that the Front Desk is waiting for my cue. They came on time and surprise not just my Dad but me as well. What I didn't expect is that, Eddy and 2 other of his colleagues came along with the cake and wine. I expected a room service with a trolley and left it outside the room. They took the extra effort to sing my Dad a birthday song and even take photo for us. This is what I called exceptionally service, my Dad loved it and the surprise is a success! Thumbs up to Eddy and his team.

Improvement Suggestions:
1) Shuttle Bus - Bigger bus to cater to larger crowd especially on busy morning or increase the frequency.
2) Lift - long waiting time, suggestions probably allow people to take stairs to walk down especially those having breakfast at level 2.
3) Room - there seems to be a smell lingering in the room at times, probably air refresher can be installed to make the room smell better.
4) Breakfast - this need serious improvement as we have the same breakfast everyday. There need to be varieties to make the stay even more pleasant.

Overall, my family have a pleasant stay at the hotel and we enjoyed it. Thumbs up for exceptionally good service of the Front Desk and we definitely will go back to Cosmo when we come back to Hong Kong and of course I will recommend Cosmo to my friends for a wonderful stay.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, October 3, 2012
Dear Catherine, thank you very much for spending your valuable time to write us a review, nice to learn that you and your family had an enjoyable stay and it’s our great pleasure to have your thumbs up for our warm hospitality, from the pre-arrival correspondence and weather forecast to your dad’s birthday surprise, also the cleanliness delivered by housekeeping to the shuttle that brings guests great convenience to tour around the city. Your kind compliments will be directed to Eddy, Yannick and their team. It’s always encouraging to hear from satisfied guests as the positive feedback strive us to uplift our standard of services continuously. Our Room Family Quad is one of the favourite room types as it is smartly designed and well equipped with the facilities and amenities that all you would need and it can cater up to four guests. While free WiFi comes with bookings made on our hotel official website, the service charge for Internet is to be charged by the service provider (not the hotel).
We treasure your feedback for further enhancement and they are all well taken. The daily complimentary shuttle service runs more round in the morning during the peak hour indeed and we’ll revisit the demand to offer guests’ convenience. There are actually 3 lifts in full operation to accommodate high demand even in peak season, guests can always approach our 24-hr guest service manager if any immediate assistance is required. I hope you also had the chance to relay the usual odor to our housekeeping so that immediate rectifications can be taken. Our breakfast on the 2/f offers both western and Chinese choices, fresh fruits and cereal, also made-to-order egg dishes to please guests’ appetite, your comment will be directed to the restaurant and they will review the menu options for further improvement.
Once again, thank you for recommending us and we look forward to welcoming you and your family in near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Mongkok Hong Kong

Property: Dorsett Mongkok Hong Kong
Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Best Value Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#50 Romantic Hotel in Hong Kong
#68 Luxury Hotel in Hong Kong
#98 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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