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“nice hotel with perfect service”

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Dorsett Mongkok Hong Kong
Ranked #77 of 718 Hotels in Hong Kong
Certificate of Excellence
1 review
“nice hotel with perfect service”
Reviewed September 9, 2012

The hotel is perfect for couples to stay. The location is good, the rooms are very clean and the service is perfect. Child may stay free of charge, but the double rooms are quite compact for more than two, even if it is a child. The hotel is not quite suitable for business stay, as if you intend to make a meeting there it has no convenient place to meet. However I met perfect assistance from one of the guest services manager Mr. Yannic Lau with arranging some business matters and needs.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tzanev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,642 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (843)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Singapore, Singapore
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 9, 2012

stay for 2 nights, a good location as there are plenty of eateries, 7-eleven and Mac just few steps away. About 10 mins walk from Olympic MTR and shuttle bus service is available to the Kowloon Station. Awesome service from the concierge team to whatever questions asked. Room neat, clean and comfy. A little small but has almost everything. Just a small problem with the bathroom drainage area that has an unpleasant smell and the shower wiring broken.
Check-in was great but would be better if usage of wifi can be further explained in details as my room was inclusive of that. I will definitely stay in this hotel again for my future visits.
One last thing, the pre-trip email and the post-trip email was a plus point from this hotel to further enhance the wonderful experience we had. Thank you Cosmo!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lprisd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, September 11, 2012
Thank you very much for your kind comments. It’s our great pleasure to learned that you have enjoyed the cleanliness of our comfortable room, the location of the hotel and think the service rendered by our concierge team awesome. Your note regarding the issues in the bathroom is well taken and we’ll look into them and ensure everything in the guestroom is up to standard for our future guests’ comfort. Guests can also contact our housekeeping team if any issues found inside the rooms and they would be happy to offer immediate assistance. We are also delighted to know that you appreciate the information including weather forecast and happenings in the town we sent you prior to your trip and the follow-up email after your departure. You can also find hotel updates and latest events in town on our Facebook channel. Come visit our website for details of latest promotions and exclusive privileges including best rate guarantee, free WiFi and more for online booking and plan your next trip to Hong Kong with us. We look forward to welcoming your return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 9, 2012

Me & my best friend, we stayed 10 days at this very nice hotel in MongKok, which is not in HK city center, but thanks to the Olympics station of Subway 5 minutes away or even more thanks to the super Shuttle service every hour (whole day!), you're easily connected to the rest of Kowloon and Hong Kong, as well as Airport Express.
The service at entrance, both reception and concierge were amazingly friendly and helpful. All hotels should have people like this! Thanks!
We pre-booked also breakfast, and it was a good decision, seen the choice of fresh fruits, juice coffee & tea, cereals, chinese breakfast (noodles, dim sum, etc) and european breakfast (croissant, toast, jam, etc). Waiters were always attentive and gentle.
It's a great choice for it's very attractive price.The only thing I would change is the pre-paid airport shuttle service which costs 140HKD each person, but in fact you pay less with combination of subway Olympics-Kowloon and then Airport Express from Kowloon to Hong Kong Int'l Airport....no wonder that we didn't use taxi or hotel shuttle service for the transfer back at the airport when we were leaving Hong Kong...
All in all, in any case, I would suggest other people to stay at this nice and friendly hotel, suitable for all kind of types of guests (in fact, we could see all types of customers, from business people, to couples, to little & big families, from Western countries, but also a lot of Asian people).

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGB1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 6, 2012

I have decided to stay here for 4 nights after reading positive reviews online. However, to my dismay upon checking into my room. Everything is just not what I wanted and read.

I have requested for a room far from the elevator, and guess what happened? They have actually gave me a room right infront of the elevator. The noise level during Peak hours in the morning is just bad as the walls are quite thin.

This is the tiniest room I have ever stayed in HK. The walking space is little where at any point of time, you can only have 1 person walking around in the room. Bathroom is also tiny.

As for the location wise, it is not that near to Mongkok ladies street area. However, the shuttle bus service does helps to get to Mongkok faster. If not, it is also walking distance of about 15-20mins. The hotel area is near to many food areas where you can find McD, Cha chang tengs, market food.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hicheerios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, September 11, 2012
Thank you for your review. The hotel provides five room categories sizing up to 42 sq m, meanwhile our Suite Air and Family Quad Room can accommodate 3 guests and 4 guests respectively. Guests can always contact our reservations team and they would be happy to suggest the room type that best suits your needs. All the rooms are equipped with sound-proofing system, in case any noise concerns inside the room, guests can contact our 24-hour on duty guest services manager for assistance or even change of room if necessary. The nearest Olympic station is within 4-min walking distance while our complimentary shuttle service brings our guests to multiple destinations including Mongkok, Tsim Sha Tsui and West Kowloon. We look forward to welcoming you again in future.
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2012

I spend 7 days in Cosmo Hotel Mongkok. It gave me a clean and friendly impression of the hotel. They responded to me quickly as my flight was delayed for almost 6 hours to Hong Kong. That give me confident my room would be hold until I showed up. Definitely Cosmo is mt first choice while back to Hong Kong.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bunnies_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 2, 2012

my whole family enjoyed the stay at Cosmo hotel mongkok, service is good, staffs are friendly, accessible to mtr, customer oriented and manager received us personally and brought us to our room..love this hotel and definitely if we are coming to hong kong again, this hotel will be our choice...

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank galxuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
1 review
Reviewed September 2, 2012

comfort hotel with very friendly staff however was disappointed with the cosmo room size, almost no space, and the big window was sweat and not very clean so I couldn't admire the night city view ((( while I booked this room specially for the view
it would be more convenient to have transfer to the Kowloon every 30min
good, clean hotel

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tetyana k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, September 4, 2012
Dear Tetyana, thank you for your review. It’s nice to know that you have enjoyed the cleanliness at the hotel and the friendly services rendered from our professional team. The hotel comprises of five room categories sizing up to 42 sp m and all are smartly designed to maximize the use of space. Meanwhile, Room CosMorganic on the high levels with high ceiling and full length window ensure guests a panoramic city view of the hassle and bustle in Mongkok and Tai Kok Tsui districts. Guests can always contact our reservations team upon booking, they’re happy to suggest the room type that suit your needs the best. Also, if any issues are found upon check-in to the room, guests can always feel free to contact our housekeeping team for immediate assistance and even change of room subject to availability. Our complimentary shuttle service brings our guests to multiple destinations including Mongkok, Tsim Sha Tsui and West Kowloon, it runs more rounds during the rush hour in the morning. Your comment is also well taken and we’ll review the demand and ensure guests’ convenience. We hope to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Mongkok Hong Kong

Property: Dorsett Mongkok Hong Kong
Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#49 Romantic Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
#97 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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