I have being at this hotel in July 2012 for 1 day and decided to book it on the return way after China trip. Unfortunately I was trapped in Shanghai because of Typhoon haikou: the aircompany cancelled the flights and the airport was closed. I informed thу travel agency through which I booked hotel, but because at first flight was only postponed for few hours and between Europe and HK are several hours of time difference, the travel agency received information from me around 4-5 p.m. They contacted hotel but hotel stuff refused to movethe booking to later dates and refused to return payment.
I think it is so unbelievable, that hotel management counts that typhoon is not the reason not to come to hotel !! They say I had to inform in advance about the reason of "not showing" and cancel the booking well in advance. But I can't realise how this is possible?? Who can predict typhoons, how I am supposed to know that if I am a foreigner, I do not speak Chinese, I can't read local newspapers. Moreover government didn't inform foreigners through hotel stuff or whoever. How I was supposed to predict typhoon and inform Mongkok Cosmo Hotel far in advance.
I think it is just rediculous. And Hotel management just want to keep the money, and don't think about their reputation, clients feedback and opinion. It is too bad to be so consious about money, and don't consider act of god events. I absolutely can't believe that 4 star hotel can so much disregard the customers.
- Official Description (provided by the hotel):
- Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more less
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- Also Known As:
- Dorsett Mongkok Hong Kong