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“Comfortable and Convenient Hotel for Traveler”

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Dorsett Mongkok Hong Kong
Ranked #77 of 716 Hotels in Hong Kong
Certificate of Excellence
Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfortable and Convenient Hotel for Traveler”
5 of 5 bubbles Reviewed August 23, 2011

For the business trip to HK, I stayed this hotel for a week. I would like to say about this hotel that;
1. It’s not expensive hotel considering its location and facilities of hotel (nice & clear room, gym, etc.)
2. Hotel staffs are so nice. It was the first time for me to visit HK. Concierge informed me of many places I have lunch and dinner. Every time they got me a taxi and told me the estimated taxi fare.
3. If you are Korean or Japanese, please find Sophia Jung (I’m not sure about her name) at the lobby. She is incredibly nice and she can speak Korea, English, and Japanese. Definitely you will get lots of helps from her as I did
4. Around the hotel, there are four convenience stores. So you don’t have to worry about the hunger in mid-night. Also, I went to Yeh Lam Kwok Restaurant and Korea restaurant (beside of YLK Restaurant). Their food would be good for everyone from all around the world.

I hope this would be helpful for you.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Sean_JOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,477 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Dubai
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 23, 2011

We enjoyed our stay in the Cosmo Kowlong; Augustine and the rest of the staff have been very attentive and caring, although a little tight the room was cozy with very nice design. breakfast was god and with plenty of choices.
Location in lively Kowloong was more appropriate than we excepted and the shuttle service to the airport express and more attractions was very handy.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Gipsymoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 22, 2011

We had an enjoyable stay at the Cosmo Mongkok from 16th Aug til 20 Aug 2011
Despite being far from all activities - the busy street of Mongkok, the scheduled shuttle bus service from Hotel to Mongkok was very efficient and this help us to get to all destination very fast and easy.

The staff there was very friendly, on one night, we will like to get onto the internet however, we will met with some problems. Andy Tse, Guest Relationship Manager was very helpful and stay to try to help us get connected.

Besides, during one night my mum got a cut from the glass that they provide and they quickly came over to provide 1st aid to my mum and change away the glass. Do note that those transparent glasses can't hold hot water, it break when my mum pours hot water and cut my mum's finger, the ones that are white made of ceramic are better.

Despite the pros, there are a few cons as well:
1. Internet Service - though we book the room through their website for internet access we still need to pay HK$12 for admin charges for 24 hours usage
2. Lifts - there are only 2 lifts hence, during peak hours it is almost impossible to get back to the rooms, we have to wait for quite some time to get up and down.
3. The pillows are too thin & soft, need to use the cushion provided to make it higher....

Despite that, we had a good stay.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JaslineTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, August 25, 2011
Thank you very much for your positive comments! Location-wise, we’re amid the dynamic Tai Kok Tsui and Mongkok districts and we are only a 5-min walk from the busy Nathan Street in Mongkok where a number of local markets are found such as Ladies Market, etc. For guest convenience, we provide daily free shuttle service between the hotel and various destinations including Mongkok subway station and Langham Place Mall in Mongkok; Canton Road, Harbor City and China Hong Kong City in Tsim Sha Tsui; and Elements, International Commerce Centre, Kowloon station of Airport Express Line in West Kowloon. Your compliments for Andy is much appreciated. We are sorry about the accident and Andy sends his regards too.
For Internet connection, the daily service charge will apply to both paid and free plans as the service charge is the cost charged by the service provider. While for the lifts, trust that the hotel was having high occupancy and the period was at peak hours, yet our Guest Services Managers in the lobby would assist to control the flow. For pillow selection, we actually provide different kinds of pillow (foam, buckwheat, etc) to accommodate guest’s preference. Guest may contact Housekeeping for arrangement upon arrival. Hope to see you again for a better stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 21, 2011

Pros:
1. Wonderful Service by the Concierge team
2. Well decorated modern rooms
3. Water pressure is good.
4. Situated in a relatively good location. (in-between Oylmpic and Mongkok MTR)
5. Free shuttle bus available to Mongkok MTR, Macau Ferry Terminal, Kowloon Airport express.

Cons:
1. We requested for a double room made through travel agency more than 2months ago but Cosmo could not concede to our request. A simply "overbooked" reply and their policy to travel agency for such request is subjected to availability. Process should be better streamlined as such request are important to the guest. It should not just limit servicing request and booking made direct through the hotel website.
2. Limited TV channels
3. The design of the basin easily cause water to splash onto self.
4. The lift system has to improve its efficiency. (I have no suggestion on how thou)
5. Rooms near the lift might get a bit noisy (depends on the other guests)
6. The pillows are too soft.

Note: Thanks Mr Augustine for his patience, understanding, excellent customer service and place us on the next priority for the double bed room the next day.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kiat_tan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, August 25, 2011
Thank you very much for you pros and cons summary! We are delighted to learn that you are pleased with our concierge team, our modern rooms, good location and our free shuttle bus service.

While we will try our best to accommodate every guest’s request, we regret that sometimes the tight room situation makes us not possible to please every need. Our TV channels selection is now covering 20+ channels in bilingual, Cantonese, Mandarin, English, Korean and Japanese wishing to appease travelers from around the world. We understand that sleeping is a personal experience so that we offer different kinds of pillow for selection to ensure a sound night’s sleep. We appreciate your comments on the basin and lift system, we will take note of those. During your stay period, if you wish to have a room change due to the noise or other reasons, please do not hesitate to approach our 24-hr on duty guest services manager who will be more than delighted to offer appropriate solution. Finally, thank you for your compliments for Augustine, I will pass on to him personally and all of us wish to be of service to you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 16, 2011

It was a pleasant surprise when we first step into this hotel. Although the lobby is small, but the level of service is top notch. All the lobby staff were friendly and helpful.
The cleaniness of the hotel is also very high. Excellent room cleaning service and friendly chambermaid. The level of service will make you want to tip more.

My family of three booked a suite with a double bed and a sofa bed. Although the room is not big, it is very well designed and everything looks new.

There is also free wi-fi in the lobby.

There is also a gymnesium for those who do not want to miss their daily exercise.

The location is also quite good. Situated between Mong Kok MTR and Olympic MTR station. About 15 minutes of leisure walk from the hotel to any of the two stations.
Taxi fare from Mong Kok back to the hotel cost only about HK$20.

The hotel also provide an hourly feeder bus service to Mong Kok, Tsim Sa Tsui and Kowloon MTR (FOC).

There are also quite a few eatery and restaurant near the hotel.

There is also a mini-mart just across the street.

We will definitely book the same hotel on our next visit.

DENNIS NG

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank DENNIS N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 13, 2011

Staff are pretty friendly and helpful however rigid on extending complimentary service such as late check out.
Location is near to MTR and they do provide free shuttlebus to a few place.
Negative point is, there all alot of China tourist and this irritate me. Talk loudly and taking off their shoes in the lobby, gross!!!
Overall, if u have extra cash may like to reconsider other hotel otherwise, what u pay is what u got..,

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jam_Queenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, August 16, 2011
Thanks very much for your comments. At the moment, check-out time for general guests is 12 noon and will be arranged for guests subject to room availability. The hotel itself is a 4-min walk to Olympic subway station and for guest convenience, we provide free daily shuttle service to Mongkok subway station (within a 5-min ride) and other shopping and sightseeing landmarks in Mongkok, Tsim Sha Tsui and West Kowloon. For your comments regarding other guests’ behavior, our 24-hr security team is professional in maintaining the general order of the hotel lobby and should any guest require any assistance, our 24-hr on duty guest services manager will be happy to assist as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 7, 2011

Our stay at the Cosmo hotel was a pleasant one. We found that the service staff were friendly and very helpful especially those from the concierge.

Price- The price of the hotel is affordable though you may get a much bigger room for the same price in Guangzhou.

Facilities- The hotel has a free shuttle service to selected MRT stations which makes it really convenient to commute to and from the hotel to different locations. The gym was a plus as most hotel within the same price range in HK does not have a gym.

We wish to however express regret that though the overall service was up to par, front desk needs to be friendlier. We were greeted by front office personnel who didn't seem like they enjoyed their job/was having a bad day.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sarahjane002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, August 10, 2011
First of all thank you very much for your good comments on our friendly and helpful staff especially those from Concierge team. Cosmo Hotel Mongkok sets its room rate at a very competitive level among same class hotel in Hong Kong and with our amiable service and new facilities, you won’t regret after staying with us. Our free hotel shuttle runs between nearest Mongkok subway station and to other destinations including Langham Place Mall in Mongkok; China Hong Kong City, Harbour City, Canton Road in Tsim Sha Tsui; and Elements, International Commerce Centre, Hong Kong Airport Express Kowloon Station in West Kowloon. Our Fitness Studio opens 24 hours a day making great flexibility for guests who wish to have a nice work-out anytime of the day.
We will keep an eye and pay more attention to the friendliness of front desk staff and hope next time when you’re with us, the experience will be even nicer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Mongkok Hong Kong

Property: Dorsett Mongkok Hong Kong
Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#50 Romantic Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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