Nice room. Nice breakfast. Convenient transportation. The Quan spa was excellent. Booked a couple's package and it is one of the better spas in Hong Kong... so why the title of this review? Well, when I booked the spa package iit states that check in time is 10 am and checkout is 6pm. This is what we experienced...
1) We arrived at 1pm and were told that the room was not ready
2) The next day, after returning to our room at 2pm we found that out room key did not work. The housekeeper said that the key must have reset because it was pass the official checkout time. So we had to go to the lobby, and of course there was a long line because 2pm is the official check in time!
3) To top this off, after the room key situation was sorted, we got a visit from a staff member at 3pm wanting to check with us what time we plan to check out.
Basically, if the hotel is unable to fulfill its terms of the package then they should not promote such a package in the first place. Instead, the logistical incompetence spoiled what was otherwise a nice spa getaway.
- Official Description (provided by the hotel):
- Nestled on the edge of Lantau Island, the Hong Kong SkyCity Marriott Hotel provides a refreshing escape from the bustling city and an alternative option for meetings and conferences. Welcoming guests with an impeccable location, the hotel is near the Hong Kong International Airport and directly connected to AsiaWorld-Expo. The most prestigious international hotel on Lantau Island offers luxurious accommodations, with 658 guest rooms facing the sea or golf course, 14 multi-functional meeting rooms spanning more than 13,000 square feet of meeting space, five restaurants, pampering treatments at the on-site award-winning Quan Spa, an indoor heated swimming pool and a 24-hour gym. Travelling to city centre is just a 28-minute train ride. Whether you are here for business or pleasure, we invite you to experience the best and travel brilliantly with the Hong Kong SkyCity Marriott Hotel. ... more less
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- Also Known As:
- Marriott Hong Kong
- Hong Kong Marriott
- Hong Kong SkyCity Marriott Hotel