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“Nice and Neat hotel”

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Hyatt Regency Hong Kong, Tsim Sha Tsui
Ranked #41 of 718 Hotels in Hong Kong
Certificate of Excellence
Singapore, null, Singapore
Level 5 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nice and Neat hotel”
Reviewed December 24, 2013

It is a pleasant surprise for me to stay in the Hyatt Regency hotel. It is considered very spacious for the size of room and bath in Hong Kong standard. The rooms are clean and neat. The bathroom accessories are fully equipped.
Even though there was a minor hiccup during the check-in where we were made to wait for the room to be ready for more than 2 hours, but that doesn't damper our mode when we enter into our rooms. It was beyond our expectation with the rate of HKD1,800/night for the city view room.
Location of the hotel is great as it is situated just next to the MTR station exit and on top of the K11 shopping complex. It is convenient as it just steps away from the shops and restaurants all around it. Walk for 10 minutes and you'll reach the Victoria Harbour. The amazing part is you can walk all the way to the harbour using the MTR subway.
The only minion set back is that in order to get to the room, you need to transfer from the ground floor to the lobby at 3rd sty then to another elevator before you can get to your rooms.
Overall experience at the hotel is definitely great and the staffs are all courteous and friendly.
I would recommend for anyone who would be travelling to HK in future.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yippi312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Shanghai
Level 4 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 24, 2013

This is 2nd Hong Kong Hotel. Still high level service standard. location is great. near to subway. easy to access anywhere you want. Room is not large, but enough.
Surroundings are many shopping areas.
If you want to stay for shopping, it is your better choice.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Level 6 Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 23, 2013

Everything you would expect from a premium Hyatt property: great location, very well appointed modern rooms, professional, accommodating staff. Somewhat annoying to have different elevators from ground floor to lobby and then lobby to rooms, however a minor detail not to detract from the experience. Club lounge was shut down somewhat early at 10pm, would have been nice to be open later. Morning breakfast buffet was well rounded with lots of local dishes as well as European and North American favourites. Lots of fresh fruit!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
102 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 22, 2013 via mobile

The hotel is situated in Tsim Sha Sui MTR next to K11 mall. You can take the airport express to Kowloon and the compliment all shuttle bus K3 to Hyatt which is the second stops. Asia hospitality never fails to amaze me. Once again Hyatt Asia service staff excel. When we checked in the staff ( Emily Ying and Chilia Choi) noticed that it was my wife Birthday and offered us a Birthday cake and a bottle of spanking wine. We upgraded to suite facing the harbour in room 1725. House keeping did a great job keeping the room comfortable and clean each day. Breakfast was at Regency club and they serve great congee each day. There is a shortage of staff especially during the weekends when the crowd filled the club.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Poh Chang C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Level 6 Contributor
79 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 22, 2013


I am Hyatt's loyal customer and use to stay in Hyatt around the world. At the previous visits I have used to staty in Grand Hyatt on the Irland part of HK. I have to say you that the Regency is much better, cheapper and in a better location, Especially if you stay at the Regency club flour. Perfect night view on the city and good walking proximity to the working shopping area. The rooms look fresher then in Grand Hyatt. And the price 30% of the old Grand Hyatt.
Next time I definitely there rather then somewhere else.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Roman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 18, 2013

Coming from India I am yet to get to terms with the Hyatt Regency Hong Kong, Tsim Sha Tsui hotel which occupies level 3 to 24 in the mixed-use K11 complex. Also, the direct access to the two rail stations intrigues me. The hotel is thoughtful in providing 5 airport shuttle services every hour from the basement of the hotel. The hotel is located near all the local eateries and bars at Knutsford Terrace. Being an art aficionado I love the proximity of the Museum of Art, Space Museum, Science Museum and the Culture Center to the hotel. I also did enjoy the art tour courtesy of the Art Mall beneath the hotel in the mixed use premises. Being a walker, I took a tour of the Hong Kong Kowloon Park by foot and found myself really invigorated. The cuisine at the hotel is great.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ClyderSaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, December 18, 2013
Dear ClyderSaz, thank you for taking the time to share your recent experience. It is a pleasure to learn of your satisfaction with the location and your compliments to our food. We are happy to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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London, United Kingdom
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 15, 2013

I was in HK for a short break with my wife & son.Late one night,my son was feeling peckish and ordered a chicken congee from room service.When it arrived,my son found a piece of plastic wrapping inside and we called room service to complain.The duty manager came promptly to apologise along with the room service attendant.To make amends,the duty manager waived off the charges for the meal.I thought this was the end of it.The night prior to our check out,the front office manager called me personally to apologise again and offered a complimentary limo transfer to the airport and a late check out the next day at 3pm.The limo turned out to be a Mercedes Benz S class which was a very nice gesture indeed when I knew the hotel had a fleet of Toyota Alphards.The housekeeping team was also good and provided more than enough towels & amenities daily.I do not usually stay at a Hyatt hotel but this experience will certainly change my mind

Room Tip: Get a room on a high floor to get a view of the Victoria Harbour
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Motoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, December 16, 2013
Dear Motoda, thank you for taking the time to share your feedback. I was concerned to learn of the service shortfall you have experienced. Please be assured that this has been reviewed with the Executive Chef to ensure that more attention to details is made. Thank you for bringing this to our attention and we appreciate your kind understanding. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong, Tsim Sha Tsui

Property: Hyatt Regency Hong Kong, Tsim Sha Tsui
Address: No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Hong Kong
#20 Business Hotel in Hong Kong
#25 Romantic Hotel in Hong Kong
#39 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Tsim Sha Tsui 4.5*
Number of rooms: 381
Official Description (provided by the hotel):
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong

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