This hotel reminds us of why we avoid large chain hotels for our vacations. The Hyatt is large is in a very good location - close to good shopping and easy transportation. The rooms are clean - although a bit weird in design with no/few drawers to put your clothes (??) so we could not really unpack ?? We were quite irritated by the view, which claimed to be "harbor view" but is more accurately a view FACING the harbor which is blocked by the buildings in front of the Hyatt...." AND right across from the laundry/maid area - so it was VERY noisy in the morning!!! We did complain about the view to no avail.....I have to say that nothing irritates me more at a hotel than having the front desk tell me that they are fully booked and cannot do anything to address our concerns about the room. We made our reservations months ago - and if they were going to be fully booked they just should have not taken them....
Another negative was the concierge (at least the one we dealt with) who was incredibly useless - and did not even tell us that the restaurant we were heading to had moved!
So why the 4-stars and not 3-stars? Well, the location is good and the hotel is clean and comfortable and this is a very good value for Hong Kong - just do not expect anything special. It is too large and impersonal for that. Although I have to say that of all the staff the bell boys were the nicest and most friendly - at least they tried to provide good service
- Official Description (provided by the hotel):
- Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more less
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- Also Known As:
- Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong