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Reviewed February 16, 2013

Pros
-Gorgeous hotel. Rooms are super clean and quiet. Beds comfortable. Spacious for Hong Kong standards. Lobby is grand and luxurious, restaurants are clean, beautiful, and food is fantastic.
-One of the tallest buildings in Tsim sha Tsui. Location is premium. In between all of the shopping of Tsim sha Tsui. The K11 mall in attached to this property close to MTR subway terminal. 7-11 across the street.
-fitness room is good. Has all required equipment for a good workout. Really nice view from fitness room and pool.
-wifi thru out the property is fast and no dead spots.
- free brunch every day is fantastic and variety is huge.

Cons
- it's a bit expensive to stay here but you get good value. So the cost of the room is only a small con.
-wifi requires you to log back in every 2 hours. That's a bit annoying. But not a huge deal.
-they offer to upgrade your room when you check in which is a nice option but the prices to upgrade are way too high.

Overall I would not hesitate to stay here again. Best value in Hong Kong I think. You can get some very good deals on this hotel on travel websites and free brunch and free wifi and a 4.5 star hotel in Hong Kongs entertainment district. It's a great choice.

Room tip: Stay here.
Date of stay: February 2013
  • Trip type: Traveled as a couple
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    • Cleanliness
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Thank M G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded February 18, 2013

Thank you for taking the time to share your recent experience. We appreciate your feedback on the room size, internet access and pricing. It is a pleasure to learn of your satisfaction with the overall hotel service, food and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

We traveled in June 2012 (sorry for the late post) but I could still remembered that our stay was perfect.
We came in using the Airport Express which would take you around 25-30 minutes from the airport to the Kowloon Station then there is an Airport Express van to take you to the hotel in 5-10 minutes depending on how many has to go down to the earlier hotels on the route to Hyatt Regency.
Checkin was a breeze but we had to wait for our room to be ready by 2pm so we left our bags in the storage room and started going around Kowloon.
We also took the airport express going home so we just hopped on the Airport Express van that comes every 15-20 minutes =)
LOCATION :
The hotel is connected to the MRT station as well as an Art Mall with interesting stores.
The hotel is also across the Spring Deer restaurant if you are fond on having goose/peking duck.
There are also money changers around so spend 10-15 minutes just canvassing the rates to get the best deal.
I have stayed in Guangdong in Pratt and Marco Polo Gateway a couple of times but both are dated hotels already so Hyatt Regency TST is worth your try =)
ROOM :
We got a Deluxe Room which is enough for a couple but could be tight for 3. The rooms are very much new given that the hotel has been operating for I think 5 years or less. The king bed is very firm and comfortable and pillows are perfect. Get a bigger room though if you have kids with you.
BREAKFAST :
Breakfast at THE CAFE was not crowded. We would go down between 7-8 but there were not much people considering it was a weekend. Also, we enjoyed the breakfast spread (Chinese, American, Japanese food) as well as different kinds of coffee and hot chocolate is available. (see my picture of the hot chocolate - not your usual hot chocolate) There was also an ice cream machine but too bad it was not working when we were there.
DINNER :
We also went to THE CHINESE RESTAURANT for dinner since we were craving for Peking Duck and couldnt get a table anywhere near. Service was superb and the duck was very good and not so expensive.

Will definitely stay here again!

Room tip: High Floors near the elevator since hotel is a long stretch you dont want to be assigned to the one farthest to the elevator
Date of stay: June 2012
  • Trip type: Traveled as a couple
    • Value
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    • Service
3  Thank welovetotravel_585
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 6, 2013

(We actually travelled in February 2011 but I couldn't go back any further on the dates)

We arrived at the airport after a long flight from Perth via Singapore. We had ordered a car to the hotel with baby seat and it was easy to spot the driver waiting for us with name placard in hand. He happily took our luggage and lead us to the car which was away from the crowds and hustle of the main entrances.
After a wonderful ride in a nice, clean vehicle we arrived at the hotel valet area and were swamped with smiling faces which was a surprise considering it was about 9pm and we were exhausted. All the luggage was taken care of, they loved our son... may have something to do with the blonde hair and blue eyes! We were escorted around and shown our suite. We booked a Regency King Suite up on the club lounge floor and the rooms were spotless, well appointed. Ours was one end overlooking the river which did mean it was a little cramped due to having a rollaway bed in the lounge room but that's no fault of the hotels. They were very accommodating to our sons needs.
The club lunge was wonderful. Overlooking the city and river, it was spacious with booth seating along the wall and lounge seating elsewhere. The staff were very friendly and efficient. The food was great although we couldn't get used to the congee so opted for more western style breakfasts!
The only things I could fault were ... well nothing really. It was expensive but that's what we wanted and no more so than what you would pay in Perth, and certainly much better quality! There was basically no facilities for children other than the bed but it's to be expected and nothing out of the ordinary for this level of Hotel.
I think this hotel set the tone for the awesome time we had in Hong Kong and we will definitely stay there again next time. I think Hyatts in Australia are waaaay behind in comparison.

Date of stay: March 2012
  • Trip type: Traveled with family
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2  Thank BHWA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded February 7, 2013

Thank you for taking the time to share your recent experience. It is a great pleasure to read your positive comments concerning the overall hotel service and facilities. We were delighted to learn that the Regency Club were helpful and friendly. Please rest assured that we will recognise the Regency Club team for the assistance provided to you during your stay. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.

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Reviewed February 5, 2013

Stayed for 5 nights on the club floor Jan 11-16 for the first leg of our 3 week honeymoon.

Club level has their own dedicated checkin that is only accessible by club level members. Queenie was so nice and patient. Seeing that we just flew 15 hours plus transport time to the hotel, she offered to have us sit in the lounge and enjoy refreshments while our room was being prepared. Both my husband and I were always greeted by name, nice touch.

The room was very well laid out, a bit small but typical of Hong Kong. I especially liked that the bathroom mirror slid so that I could see the tv while getting ready. Just in case you're absent minded like me, you have to insert the key into a slot by the front door to get the lights to work. Duh! I don't have any complaints about the room, very comfortable and a nice place to come back to after a long day of sightseeing. Daily breakfast consisted of pastries and bread, fruit, cheeses, salad, coffee, tea, and at least two to three hot foods. While I was there, it consisted of congee, frittata, and quiche. Great way to start the day. We also enjoyed the daily happy hour from 5-7pm. Wine, some liquor (although I don't know what kind) and light appetizers.

The hotel is located on top of the K11 mall (malls everywhere in Hong Kong!) and close to MTR stops. Very convenient. We were married at the Hyatt Huntington Beach and were spoiled by their service, Hyatt TST is no different. Top notch service and property. I would definitely return.

Thanks Hyatt TST for the excellent stay!

Room tip: Club level is the way to go.
Date of stay: January 2013
  • Trip type: Traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Connie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded February 6, 2013

Thank you for taking the time to share your recent experience. It is a pleasure to learn of your satisfaction with your honeymoon trip and your positive comments concerning the hotel location, overall service and food. We were happy to receive your compliments to Queenie Lam. Please rest assured that we will recognise her for the assistance provided to you during your stay. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.

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Reviewed February 5, 2013

The location is perfect. Close to lots of shopping, restaurants and sights. We spent 3 nights in a suite on 20th floor. The staff was terrific. The remembered us in the Regency Club which is always nice. The room steward was seen regularly in the hall and was friendly.

Check in and out went well. At 6AM, the front desk agent knew who I was when I walked up to the desk and had notes that I had requested a cab the night before for the ride to the airport.

The entrance to the hotel was confusing for my business associate that took us to the hotel at midnight from the airport. It is located above a shopping mall so all indications are the hotel is there but you can't see a lobby from the street. There is a driveway entrance to an underground drop off area and as it turns out that looks to be the main entrance. You can reach the hotel elevators to the lobby from the street level but you have to walk through part of the mall. So just be aware that you can drive down to the basement and not have to pay for parking if you are there for a short time. It didn't appear that was the case and necessitated circling the block for a second pass.

We enjoyed the room, view and ammenities. I noticed the drapes were dragging on the sills (significantly) and made the room look unkept when we walked in. There was also the smell of smoke which shouldn't happen on a non smoking floor but we were greeted with it each time we came back to the room.

The pool area was nice although for us folks with knees that have seen better days, the very low lounges were difficult to get in and out of. After spending some time in the Winter Sun (it was about 80F), I noticed a few higher lounge chairs but they were in an area away from the poolside.

Thanks to the friendly staff at Hyatt Tsim Sha Tsui for a nice stay. We would visit again.

Room tip: A tip but not about getting a good room is the grocery store that is in the mall below the hotel.
Date of stay: February 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SEAPlatinum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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