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“Nothing to fault.... Perfect !!”

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Hyatt Regency Hong Kong, Tsim Sha Tsui
Ranked #38 of 719 Hotels in Hong Kong
Certificate of Excellence
Singapore, Singapore
Level Contributor
163 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
“Nothing to fault.... Perfect !!”
Reviewed January 14, 2013

Have stayed in total 6 different hotels in Hong Kong over the years... Nothing can compare to Hyatt Regency. Well done!

1. Location excellent, connected to K11 mall, late night shopping, supermarket is just downstairs.
2. Housekeeping, fastest in the world, I swear they came in 3-5 mins both times I called.
3. Service is 5 stars, staffs are initiative, offering to help even before I have a chance to ask especially the bell boys.
4. Free wifi in room.

Seriously, the rooms are nice and modern just like a lot of hotels in Hong Kong but what differentiates Hyatt and the rest of the other hotels is the staff. You are definitely doing something right here.Keep it Up!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Cara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, January 14, 2013
Thank you for taking the time to share your recent experience. It is a pleasure to learn of your satisfaction with the location, overall hotel service and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (360)
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English first
Peterborough, United Kingdom
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 13, 2013

The hotel is in a fantastic location with staff that can never do enough to make your stay as comfortable as possible. Whilst on my trip my husband was taken ill, the hotel staff could not have helped me more with getting a doctor , extending our stay whilst he was unable to fly and also the re arranging of the transfer once he was fit to fly. Thank you all so much whenever in the future I am able to book a Hyatt regency hotel they will be first on the list. The front counter team and the managers are the best I have ever dealt with across the world.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Halfmoon187045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, January 14, 2013
Thank you for taking the time to share your recent experience. I was concerned to learn of your husband's illness and I hope he is well now. It is a pleasure to learn of your satisfaction with the location and overall hotel service. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 13, 2013

Did I mention great? The location is perfect for a family of four. We arrived early but was furnished with a room. However, it was a smoking room but the Manager on duty took control of the situation and immediately remedied the problem.

The room we got was a Harbor View Twin. It was a big room by Hong Kong Standards. The bathroom was also big which is great if you have kids. The amenities and decor are modern and functional. However, I would NOT suggest you booking a harbor room if you are expecting a spectacular scene. The view is blocked by a building and therefore cannot see the full view. However, it's still better than having an older building as your view. The breakfast was good, not great but still quite delicious.

Despite several comments from trip advisor of no free wi-fi service, they do give out a complimentary 2 hour wi fi code that you can use over and over for the duration of your stay. 2 hours is more than enough.

The location, perfect. It's situated right above K11 Art Mall. The mall is filled with Restaurants, coffee shops and a grocery store. If you take the Airport Express Shuttle, it drops you off at the basement and the courteous staff will guide you up to the Lobby. MTR stations are 1.) Across the street from the Ground Floor. 2.) Basement of the K11 Mall. 3.) Across the street on the other side of the building near Holiday Inn Golden Mile. Great Location.

The best part of this stay was getting their promotion of 3rd night free. I would not have stayed here otherwise. So please check their website for deals.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MOMSPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 9, 2013

It was my first visit in this hotel, but already give me special impressions..

When booking the hotel, unfortunately I could not get the GP upgrade to a suite due to New Year's peak time. Then we requested for two rooms on the same floor, and spent 4 nights there.
I am so glad to find this hotel, since this is the only Hyatt located in my favourite area, Tsim Sha Tsui. Last time I stayed in other Hyatt in Central, which was in the business district/ area.

I love the location, only walking distance to the shopping areas around Harbour City, and can easily take ferry to HK Island.
This hotel also have direct access to the K11 Art Mall (a small-medium sized mall), a good place to find shops and restaurants with just steps away (many restaurants inside the mall and also outside the street level). Market Place is also available there at the basement level.

Rooms and hotel facilities are very good, Staff services are also excellent and friendly.
I strongly recommend this hotel, and definitely would stay again in the next HK trip.

  • Stayed December 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Ardjuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, January 11, 2013
Thank you for taking the time to share your recent experience. We appreciate your feedback on the GP and thank you for your understanding. It is a pleasure to learn of your satisfaction with the overall hotel service, facilities and location. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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nyc
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 7, 2013

Visited over New Years, and was upgraded due to Hyatt GP status. Found the location to be very convenient located right over major transport hub, above shopping mall full of restaurants and even a large grocery store. Easy walking distance to all TST locales including cultural center. Staff was able to identify us by sight in club area after 24 hours and went out of their way to make our stay enjoyable. Staff provided service levels well above US-standards, frankly as demanded by many travelers we witnessed....maybe we have been in the US too long to appreciate good service? Building is recent construction so it all works, and the housekeepers are very good. Came back from the gym very early one day to see one cleaning nooks and crannies in the hallway corridors with a great zeal. Would recommend and stay again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank notthatdeadyet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 7, 2013

Staying in HK was originally just done to break up the time before flying home and the 18 hours of airtime that it would take. The Hyatt was picked since it was the one hotel that would accommodate my 2 and 1 year old in the same room in a small suite that overlooked Victoria Harbor. That said, the expectations for staying in the room were low. However, we were surprised by how well the Hyatt made it work.

We had a large window in the room that provided a great view of the Harbor. This entertained the kids each day/night when they could look out and see the action. Be warned that it is tough to accommodate an extra bed in their smallest suite, but if you are willing to live with it, the location for the hotel is great.

It is a short walk down to the waterfront and the main shopping street. Another plus is that the hotel is a very short walk to Kwoloon Park, which has a nice playground (a must if you have little kids in a big city). There are metro stations right outside the hotel that allow for easy access to the rest of HK. The K11 mall is also attached so you can shop and dine outside your hotel without every really leaving it.

The service was great as the staff made every effort to help us with our needs, which were mainly taylored to our kids. However, the most impressive part was after we left the hotel. We arranged for transportation to the airport and in addition to a nice car, ended up with a dedicated man handling our luggage. He took our bags to check in and waited with us until we were done. Once we checked in, he took the car seats away to the oversize bag drop on his own. We never had to handle our bags. Those of you with small kids know the adventure of hauling your bags to check in and the headaches that come with it. This was something that was likely a small perk on Hyatt's part that ended up being something that we focused on given that it freed us up to attend to the needs of the kids during the check in for the flight home.

Definately will have this on the short list for any return trip to HK.

Room Tip: Look for rooms that have Harbor views as those will keep you facinated, with the 17th floor and abov...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, January 8, 2013
Thank you for taking the time to share your recent experience. We appreciate your feedback on the room size, this is restricted due to guestroom design and configuration. It is a pleasure to learn of your satisfaction with the hotel location, overall service and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
190 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 5, 2013

So convenient to everything in Hong Kong! Just walk out the door to shops and restaurants and close to the station and ferry depot by quick taxi ride. Also very convenient being on the airport station bus route so buses run every 12 minutes from the hotel door. The rooms are reasonably compact but very comfortable (although our aircon was a bit noisy), and our harbour view room was the ideal place to view the fireworks on New Year's Eve. We had a slight problem with our check in when they tried to delay us moving into our room even though it was well after 2pm, but that was quickly remedied. The staff are polite and very courteous and willing to help with restaurant bookings or other advice on travel around Hong Kong. The location has to make it one of the best hotels in Hong Kong, and it easily lives up to the Hyatt's reputation for great service and quality. Highly recommended!

Room Tip: Our harbour view room on the 18th floor was perfect for New Year's Eve fireworks!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melb22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong, Tsim Sha Tsui

Property: Hyatt Regency Hong Kong, Tsim Sha Tsui
Address: No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Hong Kong
#20 Business Hotel in Hong Kong
#25 Romantic Hotel in Hong Kong
#36 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Tsim Sha Tsui 4.5*
Number of rooms: 381
Official Description (provided by the hotel):
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong

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