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“Great location and view on HK Island”

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Hyatt Regency Hong Kong, Tsim Sha Tsui
Ranked #48 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed December 14, 2011

We really enjoy our stay in this Hotel

Location : Perfect in Kowloon. Less than 1 minute to the subway. 15minutes by walking from Stars Avenue and Star Ferry.

Room : our room had an amazing view on HK Island and IFC Mall. The only inconvenience was they give us a smoking room without asking us at the beginning ! But is was ok the smell wasn't too strong

Breakfast : A little bit poor for the continental side, but perfect for the asian side ! Tastefull, warm, nice dim sum. A lot of choice for bread. You also can enjoy cheese ! The coffee was really good like in the Italian coffee.

Service : always smiling and someone for opening you the door

  • Stayed: December 2011, traveled as a couple
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    • Location
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Thank MademoiselleAmandine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 11, 2011

Overall
Excellent, modern, very clean hotel at a very convenient location. The hotel is more the business hotel type, but with the large pool also excellent for the holiday traveller. Staff is extremely friendly and helpful. Overall, we spent nine nights in three different rooms and were absolutely satisfied. The hotel occupies the lower third (up to level 24) of the K11 building in Kowloon. Subway is directly opposite the hotel entrance. In detail:

Rooms
All the room’s interiors are new, modern and the rooms are very clean. The Deluxe Rooms have a larger bathroom with tub and separate shower, the standard rooms only have a shower, though very nice, see below. Our comments refer to room numbers 1418 (King Room), 1812 (Harbour View King) and 2310 (Club Harbour King). Room numbers xx08 to xx23 (see floor plan picture) are facing the harbour, some, as room xx18 have a little restricted view due to the adjacent room xx17 that is sticking out. Numbering is the same on all floors. On floors 23 and 24 the Regency Club occupies the space of rooms xx12 to xx20. The rooms are not huge (as often in Hong Kong), but practically equipped with a table and side board that is not stuffed with hotel directories and other things so that you find plenty of space to put your own books, mobiles, laptop or whatever. The cabinets and storing space is a little small for two people staying, but ok for business travellers or short time stays. See Hyatt website for room pictures. It is similar in all rooms. The windows are almost full front with a seating in front so that you can perfectly sit on the window and watch the skyline. Pictures were taken from room 1812. Room 1418 wasn’t too much different, also nice view on the skyline but not titled a harbour view room. Yes, the higher you are, the view gets even better, but I think it doesn’t make to much difference. From rooms xx12 to xx20 you have the view on the Hong Kong Island skyline anyway, from the higher rooms you see just a little more of the harbour. The building (see picture with Harbour view) with the Canon sign will always hide part of the view. And yes, windows are a little dirty from the outside as reported earlier, but it depends more on whether conditions, if you have a nice or foggy view. What else: Beds are great (it’s a Hyatt). Complimentary mineral water in your room (again, it’s a Hyatt). Room is cleaned twice a day. Club rooms have a Nespresso coffee maker.

Bathroom
Modern, very nice rain shower. The larger rooms (31 square meter) have a tub, the separate rain shower is a barrier-free walk in. Very convenient: it is large enough that you do not need to close the shower doors so you can easily walk in or out. The smaller rooms (28 square meter) have also a nice rain shower, a little smaller (here you’d like to close the doors) and no bath tub. Plenty of space for your wash bag and stuff. A sliding door can be opened to the room, so you can have a view out the window while having a shower. Overall, a very modern and nice bathroom, new and very clean.

Service
Service everywhere was excellent. Very friendly and helpful staff at front desk, nice restaurant recommendations from the concierge. Special thanks to Emily, Fion and Chilia, and also all the others at the front desk or Regency Club. The same with the housekeeping, they also do a great job, no complaints at all on the cleanliness of the rooms.

Location
For us it was perfect, I prefer it to Central. But that depends, on how you are on your way. The Hyatt TST is on Kowloon side near Nathan Road. It occupies the first 24 floors of an 60+ floor apartment building (see arrow on picture taken from Hong Kong Island), directly connected to the K11 mall on the lower floors. Directions: First: Taxi drivers don’t know the address (Hanoi Road), but most know Mody Road, where the car entrance is. A map for taxi drivers is on the hotel’s webpage on the Hyatt website. Ask the driver to go to Mody Road.As soon as he turns from Nathan into Mody, it’s only about 100 meters, then on the left hand side you’ll find the entrance to the K11 parking. Hyatt is listed with other companies on the entrance. Once down the parking lot entrance, the driver will easily find the Hyatt entrance on level B3. Only if you don’t have luggage, following Mody road and then turning left into Hanoi Road might be an alternative, where you find a small street side entrance of the Hyatt. Be aware, there is no large driveway as you might be used to from other hotels of this category. Once you have been there, everything is much easier, than it seems from all the reports you find. For us, the Hyatt TST is at a perfect location, since directly opposite is the entrance to the subway where you get to both lines, either Tsim Sha Tsui station or East Tsim Sha Tsui station. From here it is only two stops to central. When coming from the subway, you just follow the exit N3, and you’ll get to Hanoi road just opposite the Hyatt street level entrance. From the hotel, the star ferry pier is only about 5-10 minutes by feet. Plenty of nice harbour view hotel bars are in walking distance (Sheraton, Interconti, Peninsula). Knutsford Terrace also is only a 5 to 10 minutes walk. The big restaurant and night life area however is in Central around Wyndham and LKF. If you prefer travelling by taxi and need to cross the harbour, then be aware of traffic and take cost for the harbour tunnels into account. Going by subway or star ferry is the better choice – and thus for us the Hyatt TST is at a great location.

Facilities
The pool is great, especially if you like to do some serious swimming. It’s a 25 meters outside pool, with plenty space around. In addition you find a large jacuzzi. There’s changing rooms and facilities. The pool area is on the 9th floor and belongs to the apartment complex. It can be equally used by hotel guests and residents. You obtain large towels from their front desk. When we were there during the week late afternoons and also on weekends only about 4 to 6 other people were around. There’s life guards, but the pool side is without service of food and beverage. (This would be a nice addition though.) There’s also a nice gym with new equipment, but not very big (occupies the size of an xx07 room). It is without any attendance.

Restaurants and Lounges
The Regency Club is on 23rd and 24th floor. Great views! Free breakfast for Club guests is between 6.30 and 10.00 (11.00 on weekends) and evening drinks from 5:30pm to 7:30pm. The breakfast is good, but not overwhelming (once you’ve been at a Grand Hyatt Club Lounge, e.g. the GH Macau). At the Regency Club they have a small continental breakfast buffet with fruits, yoghurts, rolls, croissants etc. About two warm dishes are served, one western (e.g. eggs or quiche) and one Chinese. Of course there’s varieties of coffee, tea and juice. With the evening drinks (beer, wine, cocktails) also two or three small warm dishes (e.g. Dim Sum) can be ordered. Everything is complimentary for Club room guests. We haven’t been in the hotel’s restaurants for dinner, just had a club sandwich in the afternoon which was good international standard.

Other remarks
Internet (wireless) in the rooms is only complimentary for Hyatt Platinum and Diamond members.

Price
Be aware, anything in Hong Kong is very expensive, especially hotels. So is the Hyatt, but it also provides very good value. Hint: When we were asked at check-out whether we would like to pay with our credit card in HKD or EUR, we decided for HKDs. This turned out to be the right decision, since the exchance rate offered was not very good. When we found the amount on our credit card bill (including exchance and transaction fees of 1,75%) it was still about 3% cheaper than the offered EUR price.

Recommandation: Definitely, I’d go there again.

  • Stayed: November 2011, traveled as a couple
    • Value
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8  Thank Thomas831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2011

Hyatt TST, in my opinion as a fairly frequent guest (5 stays in the last year, I think...), is a good, solid hotel which offers great value, agreeable rooms and unparalleled convenience, regardless of your purpose of stay in Hong Kong.

Here is why:

Built on top of K11 Mall, a slightly quirky and arty shopping complex, in the heart of Tsim Sha Tsui, you have everything a traveller (or actually any local person) needs at your disposal. Last time I counted, there are five 7-11 (a ubiquitous corner shop) within 5 minutes walk, with the closest being right opposite the hotel, though I tend to rely on the full-sized supermarket in the mall called Market Place by Jasons (HKD 299 for a bottle of Moet, anyone?). Eateries in the mall are forgettable and you're spoilt for choice at street-level (give those restaurants within no English menu a try and just point at the pictures!).

Service is efficient and professional, as opposed to personable (check out my review of Shangri-La Kowloon). That said, Amy from the front desk and Fiona, a housekeeper on level 15 always seem to remember me and my surname, which makes a small but significant difference.

Facilities wise, there is a decent swimming pool (but I've not used it...) and a very respectable gym. Wifi is free (for frequent guests with elite status of their loyalty programme, otherwise not extortionate either) and reliable.

Those of you who are observant enough will have noticed that I 'only' awarded three stars to rooms! It is not that they are wrong and inadequate in any way, but the fact is everything you expect from a hotel of this standard is provided but there is nothing worth writing home about.

Tsim Sha Tsui MTR station has many exits and the hotel is next to 3 of them. You can get to Central (business/night life district) within 15 minutes and Mongkok (a slice of authentic Hong Kong!) just as fast.

Now, inevitably, I will talk about a few things one must do/eat in Hong Kong that your guidebooks don't tell you to:

- Have a massage at Taipan, a no-frill place just round the corner. The reflexology is particularly good.

- Make a shirt or ten (like I did!) at Baron Kay's Tailor (www.baronkaytailor.com), or a suit or two if you please, which is literally next door to the hotel (and they will deliver your items to you upon request). Ask for Davis Ng who's most helpful.

- If you're after good food and couldn't care less about decor and service, my favourite restaurant in Hong Kong is Sheung Hing Chiuchow Restaurant (尚興潮州菜馆). Order the braised goose with tofu (卤水鹅片)!

- If you're after good food and DO care about decor and service, my favourite restaurant in Hong Kong is Tim's Kitchen (http://www.timskitchen.com.hk/).

  • Stayed: October 2011, traveled on business
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2  Thank EdmondUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2011

I loved this hotel. We stayed here with a group ~20 people and everyone was super impressed with the quality of hotel, friendliness of the staff and location. Everything was upgraded and super nice with excellent views of downtown Hong Kong.
The breakfast was incredible!

  • Stayed: May 2011, traveled on business
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Thank Banshee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2011

Stayed there for 6 nights in total, though went away to Macau in between. Was contemplating between Sheraton and Hyatt but eventually chose Hyatt as it is cheaper. Got very good rate through some sources but the hotel a bit pricey if go by the internet rate.

Overall, we had good stay, service quite good as in, all staff greet you with smile, hold the lift for us etc. The room is a bit small, maybe good enough for HK standard, nothing to hell about. The bathroom is in fact more impressive and occupied a third of the whole hotel room.

Did not try the buffet breakfast as there are lots of eateries around the hotel building. Very good location as it is connected to the mall and MTR at B2, very convenient.

Room Tip: Certain rooms are slightly smaller. Choose those with full length mirror. We stayed in both rooms 20...
  • Stayed: November 2011, traveled with family
    • Value
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Thank sf123_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2011

Stayed for three nights and had a lovely stay. Hotel has an excellent location and attached to the K11 shopping complex and the MTR. Room was surprisingly large for hong kong standard. Deco is modern and the bathroom is well appointed with the excellent rain shower and bathtub. Service is good and personalized. Staff especially the bell desk and cafe were friendly and able to address us by name every time they saw us, really impressive. Room has no view though, very typical of most hong kong hotels. Will definitely stay again.

  • Stayed: November 2011, traveled with family
    • Value
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Thank cotaiking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2011

Stayed on points
Platinum status
Paid to upgrade to a "deluxe" room, special was on so it was an extra $100 per night
Free Internet with platinum so no idea the cost
Upgraded because we wanted two beds - since we thought we might have a friend come by, we were told a corner room was biggest
The twins seem like doubles but maybe smaller but it seems that most of the hotel beds we saw were actually two of these "twins" pushed together, i guess they just changed the mattress so you didn't feel a crease in the middle - alteast the bed frames all looked like that
Quite a nice room, standard bed(s), desk, big marble bathroom (soaker tub and shower) and a bit of a view of the harbor if you sit on the window bench and look around the corner.
We stayed in a few hotels and this one is the only one where we got a view - though the hyatt is really tall
The hotel seems to be up to the 25th floor and then its residences up to 66, there is a mall below so i'm not sure where it starts
If you want a view of anything you need to be above the pool level (think that was 9 or 10) otherwise you are in line with the neighbouring buildings
There is a pool and hottub - and this hot tub was actually hot (unlike the sheraton), they are very pretty and the place was deserted when we went there (sat afternoon)
If you have regency club access you'll get a view, it seemed to be on the 25th floor
We took the airport bus back from the hotel to Kowloon where we took the airport train - small note here, you can check in at kowloon station up to 90 mins before your flight - boarding pass and bags
Very nice service
The hyatt sits on a mall ( like many hotels) but this one has a supermarket as well as shops and restaurants. We saw sushi (a huge platter) for $150 and then it was the end of the day so the slashed it to $100. They did this to everything there so you could probably grab an evening snack, plus it seemed like real sushi and not the safe package supermarket stuff from home.
The supermarket had an amazing variety of food - i'd say stuff from most western countries but of course you paid dearly for it. But if you're desperate for coffee or tea or campbells soup or whatever its there.
The buffet breakfast was about $230 per person, whether its worth that is up to you, but it was quite a good buffet. I'm still thinking the sheraton was slightly better but it had dimsum, breads, eggs, bacon, japanese fish, pancakes - the typical spread, the hyatt actually looks more impressive - the sheraton looks more like a cafeteria.

Room Tip: ask if they have specials on upgraded rooms - though i'm not sure what a standard room is since...
  • Stayed: November 2011, traveled with friends
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Thank rockohorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong, Tsim Sha Tsui

Address: No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Hong Kong
#20 Business Hotel in Hong Kong
#25 Romantic Hotel in Hong Kong
#46 Luxury Hotel in Hong Kong
Price Range: $216 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Tsim Sha Tsui 4.5*
Number of rooms: 381
Official Description (provided by the hotel):
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong

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