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“Very pleasant stay”

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The Cityview Hong Kong
Ranked #81 of 725 Hotels in Hong Kong
Certificate of Excellence
Reviewed November 10, 2013

I was in Hong Kong for two nights and found this a great hotel to be based. Although the rooms are TINY, this seems to be how things go in Hong Kong. I had drinks at the bar both nights and they do a mean G&T, and the breakfast buffet was really good. Staff are very helpful with directions etc and some good small eateries on the street out the back door of the hotel.

Room Tip: Ask for a free upgrade to one of the renovated rooms.
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  • Stayed: November 2013, traveled solo
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1  Thank ShamuEllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded November 13, 2013

We are delighted to have you with us and great to learn that you enjoyed your stay here in The Cityview.
Thank you for your business. We look forward to welcoming you again soon.

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1,225 - 1,231 of 2,531 reviews

Reviewed November 10, 2013

Good services & comfort hotel..
We booked 3 rooms & spent 4 nights at this hotel (Family Trip fr 5th-8th nov 13). The receptionist suggested us upgrade our room to premium room without extra charges but we have to pay deposit HKD 500 per room while check-in. The hotel refunded the HKD 1500 to us when we checked out on 8 nov 2013.

The housekeeping staff is very kind and friendly answer our questions. The room is big and clear.

Fast service as we asked the hotel provide the iron & hairdryer , the staff will sent to our room within 5 min.

Hotel is near Yau Ma Tei station and all the shopping spots like ladies street, temple street, mongkok, jordan street etc. All shops open at 10 am till 11.30 pm.. is very convenient to going out night .

The hotel provided shuttle bus to kowloon station (take airport express train). it is very convenient as we bring parents together and our luggage are very heavy. we not need to walk too far till Yau Ma Tei station.. a lot of staircase in Hong kong Stations so if you going with elderly ppl, i advise you better book hotel with shuttle bus.

  • Stayed: November 2013, traveled with family
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3  Thank WeiS18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded November 13, 2013

We are pleased to learn that you enjoyed your stay with us and look forward to be at your service again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013 via mobile

Out of the many hotels I have been to, this is by far the most disappointing one.

Their biggest downfall: THE CONCIERGE and FRONT DESK, but let's talk about the better things first, which would not take long.

Room: Fairly clean, with a view overlooking the primary school nearby. Housekeeping staff was friendly & smiley, even though she only could speak Cantonese & Mandarin & a little basic English, but her service & attitude was good & professional. She is the one who "saved" this hotel from getting a TERRIBLE rating from me. Maybe we were lucky, no bed bug issues for us.

Now. Let the negative comments begin: I don't even know where to start!!
FRONT DESK: Other than check-in & check-out, all things (airport transfer, luggage, how to get to certain places, etc) we were asked to approach Concierge. Unable to converse in fluent English & Mandarin, kept on speaking in Cantonese.
CONCIERGE: Their service standards are based on your skin colour/nationality & your outfit. They do NOT offer to help with anything, unless you really stand in their face & ask LOUDLY. Their in-charge (met 2 of them on different shifts) do NOT look at you when conversing with you & gave us the "oh-stop-bothering-me" attitude when we were arranging for airport transport & depositing our luggage during check-in & check-out. Kept on speaking in Cantonese, when I replied in Mandarin (thinking it would be easier for them), they gave me a dirty filthy look, and when I switch to English (which I am more comfortable with), their attitude & facial expression changed & paid more attention.
LOBBY: Dusty & noisy with very little chairs even though a lot of guests were around during peak hours waiting to check-in or check-out or airport transfer.

For the price that we paid, we seriously did not expect this kind of service standard & attitude. The hostel & hotel I stayed in during my previous visits to Hong Kong had much better service than this!! This was my first time to feel & experience why people had been complaining about the "Hong Kong service".

  • Stayed: September 2013
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1  Thank Iris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded November 13, 2013

Thank you for taking the time out to write your reviews, informing us the unpleasant experience you have encountered during your stay with us at The Cityview. It is with sincere regret that some of our staff is impolite and the lack of knowledge when communicating with our guest. Our objective is to ensure all employees are totally customer-focus and all guest concerns and requests are handled quickly and efficiently. Kindly rest assured that appropriate training will be conducted to aviod such incident in the future.

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Reviewed November 10, 2013

Location is great. Near to the subway. You can get the station in less than 1 minute. Conveniece store is close to the hotel also. I would give 5 stars, if the tap at the faucet get be improved. However, overall is great for me. Very satisfied to stay here :)

  • Stayed: October 2013
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Thank Gu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded November 10, 2013

We are delighted to have you with us. Thank you for your business and we look forward to welcoming you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

My family of 5 stayed in 2 rooms at this hotel. We were given a complimentary upgrade in room category so that we could have some extra space, which was great. The rooms are slightly dated in appearance, but very clean and very comfortable. The location was perfect. We were able to walk to the Temple Street Night Market and had easy access to the MTR, which we used constantly during our visit. The staff was very helpful and we really had a great stay. My only small complaint would be that the hotel buffet breakfast did not have a reduced price for young children. My kids loved to eat there every morning, but it was quite expensive for our family to do so. It would be ideal if the restaurant could offer some type of discount to families.

  • Stayed: June 2013, traveled with family
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1  Thank Librarierin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded November 10, 2013

Thank you for your reviews and we are very pleased to note that you enjoyed your stay with us. Your valuable comments concerning the discount offer at The City Cafe has been carefully noted by our Food and Beverage Manager and we are pleased to advise that breakfast coupon could be purchased at The Reception at a very attactive price.

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Reviewed November 7, 2013

yes, I always feel at home when I stay in this hotel.That`s six consecutive year that I stay at this hotel for my holiday in hong kong.Every thing is just great and excellent ,from the staff to it`s location.The only cons is that the hotel is always full and when check in you have to wait for some more hours for the room to get clean.I`ve already book for January 2014 and hope that my room be ready before I check in.

Room Tip: some room have no windows
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  • Stayed: January 2013, traveled with family
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1  Thank nash w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded November 8, 2013

It is great to have you with us again whenever you are away from home. We thank you for your continuous support to The Cityview and we look forward to welcoming you in coming January.

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Reviewed November 6, 2013

The best thing in this hotel is location, its a walking distance going to YAU MA TEI MTR station, night market,shopping stores, restaurants and the best thing theres a 7-eleven store beside the hotel. Everything is near in this hotel, it is very convenient for tourist. We stayed here for 4 nights, i was so happy that we were upgraded to premier room for free, but a i was disappointed with the appearance of the room, a bit worn out already. They should renovate their room and bathroom, it doesnt fit for a 4 star hotel. Bathroom is clean but, bath tub,sink and shower looks old already. Furnitures bit worn out already, one of the lamp shades is no longer working. The shower switch sometimes is not working, my 9 year old son a bit pissed-of in using the shower, its too hard to pull it off. Anyway, goodthing still we had a goodnight sleep, beds are comfortable and the room is very spacious.. We havent tried their breakfast here since restaurants were surrounding this hotel. If you avail their airport shuttle service , its not for free, its 140HKD per person/per way. Hotel doesnt have their own shuttle service, its a third-party shuttle service company. When we arrive in the airport we were expecting that the hotel has its own counter for their shuttle service. It took us a while to find it out that its another company. The shuttle service pass through different hotels before it reach to cityview. In booking the shuttle service going to airport, be sure to schedule atleast 3hours prior your flight departure because the shuttle bus will pass through different hotels to pick-up other guests or else you'll be late. Location wise, i will recommend this hotel.

  • Stayed: November 2013, traveled with family
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3  Thank emberPhilippines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded November 8, 2013

Thank you for taking the time out to write your reviews and telling us about the areas that needed our close attention. Your kind comments of our hotel great location is very much appreciated.

Thank you once again and we hope we will have a chance to be at your service again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cityview Hong Kong

Address: No.23 Waterloo Road, Kowloon, Hong Kong, China
Location: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#45 Best Value Hotel in Hong Kong
#69 Family Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
#87 Business Hotel in Hong Kong
#89 Romantic Hotel in Hong Kong
Price Range: $97 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cityview Hong Kong 4*
Number of rooms: 422
Official Description (provided by the hotel):
Book direct with promotion code "CVLP" to enjoy extra discount. The Cityview strives to provide the very finest in high quality, cosy and verdant accommodation as well as memorable dining experiences. We are your home away from home, offering you the ideal location and professional attentive services. All the income derived from the operation of The Cityview will be applied to the charitable activities of the Chinese YMCA of Hong Kong. Thank you for supporting The Cityview. ... more   less 
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Also Known As:
The Cityview Hong Kong Hotel Hong Kong
Cityview Hotel Hong Kong
Cityview Hong Kong

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