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All reviews big bay hung hom sea view infinity pool the club lounge newly opened hotel shangri la group complimentary mini bar shangri la hotels beautiful hotel ferry pier rooftop bar victoria harbour well equipped gym memorable stay luxury hotel mtr station
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Reviewed May 22, 2018 via mobile

We stayed at the Kerry hotel for 4 nights, in a Club room. It was just perfect, large and very confortable and cosy room, nice Club facilities (great breakfast and cocktails) and a fantastic pool offering a great view on Wan Chai and Central... great for a leisure trip. We highly recommend it and hope to get back.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank Celine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerryHotelHongKong, General Manager at Kerry Hotel, Hong Kong, responded to this reviewResponded May 23, 2018

Dear Celine D, thanks for writing this review. Lovely to know your overall experience at Kerry Hotel, Hong Kong was so pleasant. Great to know you found our hotel guestroom comfortable and loved the view overlooking the Hong Kong Island from our outdoor pool. We look forward to welcoming you back real soon. Nicholas Smith, General Manager

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Reviewed May 22, 2018

The Kerry Hotel, located in Hung Hom Bay, is relatively new and has a cool, spacious and vibrant lobby, Facilities include an outdoor but small infinity swimming pool overlooking Victoria Harbour, fitness centre and health spa.

Upon arrival, we checked in using the club lounge on the 15th floor. IMO, it’s well worth having club lounge facilities which includes a la carte breakfast, afternoon tea, evening canapés and cocktails between 6-8pm. Breakfast is also available in the main restaurants on the lower floors where the buffet spread is much more diverse with eastern and western fare.

Our standard club floor room on the 18th floor is quite spacious and modern, bathroom comes with shower only, no bath tub.

The Whampoa district is a mix of residential and commercial use, and there are department stores, supermarkets, a cinema, and countless restaurants and shops in the area. The MTR Station is a short 10 minute walk and the Hung Hom Ferry across to North Point HK runs every 30 minutes.

At times, using public transport did feel like a chore to trek 25-30 minutes or so to get to TST and HK main shopping centres and tourist attractions, but taxis are available and a cheap alternative option.

Walking from the hotel along the promenade to Tsim Tsai Tsui would take about 40 minutes, but note the hotel provides a free regular shuttle service that stops at Hung Hom Rail Station and the luxurious and iconic Peninsula Hotel.

All in all, we had a very pleasant and comfortable stay for ten nights and would not hesitate to return.

Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank TokyoJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerryHotelHongKong, General Manager at Kerry Hotel, Hong Kong, responded to this reviewResponded May 23, 2018

Dear TokyoJoe, thanks for rating us among the best. A pleasure to hear you had a wonderful 10-night stay at Kerry with our warmest hospitality. Thrilled to know that you enjoyed our hotel facilities so as the wide spread of breakfast choices at our Club Lounge and Big Bay Cafe. We all can’t wait to welcome you back in the near future. Nicholas Smith, General Manager

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Reviewed May 22, 2018

I booked a City View Club Room for one night "staycation" in HK. The experience was split in two for me.

The good:
-Views are amazing
-Pool area is lovely
-Room was nice, clean, comfortable
-The late check-out with the club room was lovely

-Less than good:
-Strong smell of sewage at times, both days by the pool,
4 large rubbish bins next to the pool in the way of the view (apparently they were rugby club ice buckets?)
-Pool drink/food service stopping at 6pm is very early when the pool is open until 10 pm
-The restaurant area on the first floor has a very confusing and unnecessarily difficult ordering system
-Service was ok, but often slow, understaffed and was certainly not 4-5* service.

I would come again but likely only by day pass for the pool, rather than to stay the night.

Room tip: The city view rooms are still lovely, and you can soak up enough of the harbour view from the pool and bar areas. Save the extra charge.
Date of stay: May 2018
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
1  Thank cbgirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerryHotelHongKong, General Manager at Kerry Hotel, Hong Kong, responded to this reviewResponded May 23, 2018

Dear cbgirl79, thanks for sharing your feedback. Great to hear that you loved our outdoor pool overlooking the magnificent harbour view. We are most concerned to hear that our service did not live up to your expectation, your comments will certainly be reviewed internally for our continuous improvement. We wish to have a chance to regain your trust on your next visit. Nicholas Smith, General Manager

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Reviewed May 18, 2018

Loved everything about Kerry's hotel! The upscale and tasteful decor of the lobby and the room which was spacious as well.The infinity pool faced a wonderful 360 degree harbor view. The staff were attentive and accommodating. They granted our request for a late check out due to our departing midnight flight. Best of the hall, we really liked the international food hall option next to the lobby if we did not feel like having anything fancy. The food at the food hall were really good too!
The only drawback was the "seclusion" of the hotel. Kerry offered a free shuttle every half an hour to Hung Hom ferry terminal/bus stop, Shang-ri-la Hotel in Tsim Sha Tsui (TST)and Hankow road in TST(next to Peninsular hotel) and back to hotel. Last shuttle was at 8:25pm. Free K1 bus to express airport check it swung by every 20 minutes. However, taxi rides were only $ 40 from TST back to the hotel.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Jeannie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerryHotelHongKong, General Manager at Kerry Hotel, Hong Kong, responded to this reviewResponded May 20, 2018

Dear Jeannie L, thanks for your review. Delighted to hear you had a wonderful stay at Kerry and loved our upscale hotel design. Great to know you found the Victoria Harbour view from our infinity pool breathtaking. We wish to welcome you back again in the near future. Nicholas Smith, General Manager

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Reviewed May 16, 2018 via mobile

5 nights stayed here it’s really wonderful but the weather not really friendly. Well, this hotel really well managed with very helpful staff. We love the breakfast, snack time always spoilt me by my favorite wine and so on. We love the perfect location of this hotel, and they give us room where we can see very nice view (town and sea), we love to see very busy sea with boats from very quite room.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank dewisdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KerryHotelHongKong, General Manager at Kerry Hotel, Hong Kong, responded to this reviewResponded May 16, 2018

Dear Dewi K, thanks for rating us among the best. Your compliments certainly made our day! Thrilled to know you had a seamless stay at Kerry with our courteous services. Great to hear that you loved the sweeping view of Victoria Harbour from our hotel and found our location convenient. We all can’t wait to welcome you on your next visit. Nicholas Smith, General Manager

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