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Reviewed May 16, 2012

I had expected better since the hotel is part of The Ascott group, but I must say I'm disappointed. I have never stayed in any of Ascott's hotels or residence before, but I thought that this property was below my expectations of perhaps other hotels near the area with the same price range. We chose Citadines due to the amnenities, we wanted to cook our own meals in case it was hard to find Halal food in Hong Kong. The cookery was old, the hot water took some time to run, no view out of the window, staff was so-so. The good things I can say about the hotel are probably the location, and the free wi-fi in the room. Otherwise, I thought I would probably get a better deal else where.

Date of stay: April 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank fmdnzri
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Felix L, Manager at Citadines Ashley Hong Kong, responded to this reviewResponded November 28, 2012

Dear Guest, Great to receive your short but supportive review here at Tripadvisor. A good and crisp review is always welcomed by all involved. Hope we will have the opportunity to welcome you back to the property.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2012

Overall: A bit old but the location is great.

Location: The hotel is located in a very good location..very convenient and close to everything (subway, malls, restaurants ect.) in a walking distance.

Room: The room was a bit old but fully equipted with functional items. However, kitchen utensils were not clean. Bathroom was quite small. Big person wouldn't be able to turn around in a tub bath.

Service: Frontdesk staff were helpful. However, when we checked out, they didn't inform us tha the road will be closed at 5pm for a Chinese New Year parade and there would be no taxi around. We ended up carrying many big laggage to the airport via subway.

Date of stay: February 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Kulanuj N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2012

My daughter (13 ) and I stayed there April 17-20th 2012. Booked through Agoda-no problem. The mattress was firm, but didn't stop us from sleeping.The studio apartment is small, but that is Hong Kong. Location is excellent--within walking distance to many attractions and lots of restaurants on Ashley Rd. I couldn't find a place to buy food to do some of my own cooking, but restaurants are very inexpensive.The restaurant in the building serves a good breakfast for $30 HK dollars. The place was very clean, no bed bugs and I didn't hear noise from the room next door, though I'm not sure if it was occupied. The elevators were not slow as some have reported. The staff at the front desk were very helpful and will let you confirm your flight and print your boarding passes. A taxi from the airport cost $240 HK dollars and $200 going back ( special arrangement with the hotel ) . I figure it only cost me a few dollars Canadian more for the convenience of a taxi. if you have two or more people, a taxi really is worth it, especially if you arrive at night and have to try to find the place. I definitely recommend this hotel.

Room tip: We were on the 7th floor and did not hear any noise from the street. The windows are modern but perhaps lower floors may be noisier. Just a thought...
Date of stay: April 2012
  • Trip type: Traveled with family
    • Value
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    • Service
1  Thank Lori015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

We stayed here with our then 1 year old son and it is perfect for small families. And the rooms were spacious - compared to HK standards. We stayed in a studio premiere which was perfect because we had to have extra room for the baby cot which the hotel provided. The front desk was very helpful. There's a supermarket a few steps away, 7-11 and right across is a quaint chinese resto which serves the best roasted duck at a very reasonable price.

Will definitely consider this the next time I'm in HK.

Date of stay: July 2011
  • Trip type: Traveled with family
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1  Thank caroltinio
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2012

Was much better than we antocipated!

Locatiion
Citadines Ashley is located along Ashley Road, TST.
This is a street behind the main shopping street where all major international fashion brands are located! (Awesome!)
Walkable distance to all TST shopping malls. restaurants etc.
The nearest MTR station is TST/ East TST MTR station, exit L5. From L5, walk less than a minute and you will reach Citdines Ashley. (Super near!)

Direction
Exit MTR L5. Cross the road at the traffic junction towards Esprit.
Then at Esprit, cross the road to the shop selling watches.
With the shop selling watches on your right, walk upwards.
Cross the small road and continue walking upwards.
Few more shops and you see the lobby entrance of Citadines Ashley.
(Do not want to miss the lobby? Take note then! Opposite Citadines Ashley is a big sushi restaurant)

Room (We chose the smallest)
For those who never been to HK, do note that most hotel rooms are small and expensive. Therefore, we are quite ok with the small rooms.
Size: Small but adequate for our small family (2D1C share one queen size bed)
Amentities: 1) Mini kitchenette (microwave, electric stove, pots/ pans, etc) with basin
2) Study table
3) Toilet with shower head, soft toilet bowl cover (no noise even I slammed the cover down)
4) Free wifi/ Lan (Just switch on the wireless modem)
5) Warbdrobe and another full length cupboard
6) Flat panel LCD TV (mounted swivel)
7) Laminted flooring (Bed area) and tiled flooring (Kitchenette area)
8) Individual aircon unit (adjust the temp yourself)
9) TV programms - GD! (Better than HBO.. Many great movies)
Setting: Simple, modern and colourful
Cleanliness: Fantastic! Daily housekeeping and very clean. No foul/ old furniture smell.
Downside: No beverages (tea bags, coffees nor drinks in the fridge)

Service
Good customer service!

Overall, the stay was fantastic. We slept well throughout those few nights and the staff were helpful.The location, service, room setting for such a price, what more can we ask?

Enjoy!

Date of stay: March 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank ClaPoh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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