There was a cockroach in my room! I normally dont care, but the attitude of the staff left me appalled and therefore I decided to warn other travellers on trip advisor. Attached the cockroach with my hotel room key for your reference.
I had checked in at 11pm and asked if it was alright if I check out at 2pm instead of usually 12 noon. Check-in staff claimed that they are fully booked and therefore unable to accomodate. The following morning when I was checking out of the room, I asked the counter staff again, this time they are able to accomodate but I had already packed all my belongings and therefore chose not to unpack.
Staff's reply on the cockroach "I will feedback to the manager".... then she continues to process my checkout.
- Official Description (provided by the hotel):
- Adjacent to the Hong Kong Convention and Exhibition Centre, the hotel showcases panoramic Victoria Harbour view. It is less than 5 minutes by taxi to the central business district and major shopping areas, and is only a 10-minute walk to the Wanchai MTR subway station, while the iconic Star Ferry is just steps away, a perfect option for both business and leisure travellers. The hotel offers stylish guestrooms and a private club lounge, features diverse conference and banqueting facilities with a total area of 1,400 square metres, equipped with two LED walls and able to cater intimate to large-sized events. Our superb dining options range from authentic Cantonese cuisine, flavourful international buffet, to brand-new Mirage Bar & Restaurant with innovative cocktails and delectable western and Asian flair cuisine. An excellent range of recreational facilities are available, including a seasonal heated outdoor swimming pool and a 24-hour fitness centre for your enjoyment. ... more less
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- Also Known As:
- Renaissance Hong Kong Harbour View Hotel