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“Great Hotel!” 4 of 5 bubbles
Review of W Hong Kong

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W Hong Kong
Ranked #10 of 715 Hotels in Hong Kong
Amsterdam, The Netherlands
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Hotel!”
4 of 5 bubbles Reviewed July 6, 2013

I've stayed many times in this hotel since the opening, keep coming back coz it is a great hotel, the staffs are very helpful, room is clean, modern with a great view of harbour, swimming pool has gorgeous view of HK, and the best is the location, big shopping mall just next to the hotel, easy to reach from the airport, and MTR station just next to the hotel

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MirsAmst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 14, 2013
Hello MissP_ams. I was very pleased to read your review, in particular to know that you always find our team to be helpful. We will keep striving to be better. Thank you! Peter Hildebrand, General Manager.
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3,590 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (699)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Canberra, Australia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 5, 2013

We arrived into HK late at night, so we had organised one of the Audis that the W has to offer to pick us up from the airport. It was brilliant to get off a long trip to find complimentary water and snacks in the car.

The room was smaller than I had expected it to be, but that is to be expected of HK hotels. The shower was brilliant with it's waterfall showerhead.

The staff were very helpful as well, upon landing we asked for recommendations for nightlife who provided some tips that took us to brilliant bars. In the morning, they were very helpful in helping us locate a restaurant that was hard to find, even writing the name in Cantonese for us to give to our taxi driver.

If you have a chance, use the pool and spa, it is fantastic experience with a great view.

The location was very handy to get to the airport as it is located above the Kowloon station. In terms of walking distance to other attractions besides the Elements mall and Ritz-Carlton, it is a bit far from other attractions.

The only thing I could fault was that the hotel seemed quite busy and crowded. This is probably by no fault of the hotel, but more the fundamental design of the hotel.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 14, 2013
Hello J M and thank you for your review. With regards to the hotel being over crowded, it does happen on occasion during peak times of day, partially because we have so many events and happenings occurring at the hotel. We like the energy of a crowd, but I do understand that it can be overwhelming and I’ve taken your comment onboard for the future. Best wishes, Peter Hildebrand, General Manager.
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Level Contributor
210 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed July 5, 2013

W Hong Kong is convenient when you're coming from the airport as it's connected to the mall that also has the Kowloon train station. Easy to wheel your bags from the train to the hotel or vice versa. Friendly and helpful staff. While room wasn't available when we arrived from the airport (it was 6 am) they offered us access to the fitness room and pool. Gave us a chance to have a swim, shower and relax after a 15.5 hour flight from Toronto! Rooms are large, comfy beds. Views of Hong Kong and Victoria Harbour are incredible from the pool and hottub on the 73rd floor. Showers tend to flood in the bathroom frequently due to ill placed lower shower heads. Water stains throughout the bathroom area. Quiet rooms. Private. Breakfast buffet is incredible if not a bit expensive.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelsWithKECA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 14, 2013
Hello TravelsWithKECA and thanks for taking the time to write a review on your W Hong Kong experience. I am glad the team offered you the chance to chill at WET and SWEAT while we prepared your room. Your observation regarding placement of shower heads is absolutely correct and we are currently working through the hotel to make the required changes to improve this. We hope on the next stay with us you will not have this experience when showering. Best wishes, Peter Hildebrand, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

Stayed here late June 2013.

Would most certainly stay at the W hong kong again!! Very nice hotel and unlike a lot of W's this property had outstanding staff and customer service.

I have a cool corner room with harbour view and it was great! Highly recommend this room type. I got a welcome email from Sammy and she is the best and took care of all my accommodation!

If your considering the W Hong Kong please do not hesitate. Great location in Kowloon for getting aroung Hong kong.

Thanks W hong kong staff, hope to see you again!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stoutman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 14, 2013
Hello Stoutman and thank you for your appreciation! We strive to provide the W brands Whatever Whenever service promise, and it sounds like we did it in your case! We hope to see you again soon. Best wishes, Peter Hildebrand, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, Shanghai, China
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 4, 2013

It's easy to go to the hotel from the airport with airport express train in 30 min. The subway station is right under the hotel, just need to walk through the shopping mall,Elements. Actuallly this mall has a lot of brands like Louis Vuitton, Chanel, Tiffany etc. , and H&M and zara as well. Of course there is also a lot of choice of restraunts.
We enjoyed our stay there very much, the good facilities and the great view pool on 76th floor made it a amazing experience

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IAMSALILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 14, 2013
Hello IAMSALILY and thank you for sharing. Very pleased to know you enjoyed your stay. Best wishes, Peter Hildebrand, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 4, 2013

what an excellent experience to stay at W hong kong- the room is really comfortable, especially the bed, i miss it badly; it feel like im at home, but i think the perfume was abit too strong as i got a runny nose.
Secondly, the swimming pool at 76/f is awesum, u cant just miss it. They have the best overlooking hong kong view.The lifeguards are really nice and friendly, and had fantastic services and professional. In addition, in the morning the internet was abit too slow, but they were able to share their own wifi to me. I'm really appricate that.i will definitey visit W hong kong again =)

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katie798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 14, 2013
Hello katie798 and thank you for your review on TripAdvisor. I have taken your comment onboard about the W scent, and we will be sure to tone it down in future. On the other hand it is terrific to know you enjoyed our beds and that you had a great experience of the hotel. We hope to see you again soon on your return visit. Best wishes, Peter Hildebrand, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed July 4, 2013 via mobile

Convenient, very nice, excellent environment. Pricing is fine, and it was a great surprise. Comfortable rooms and excellent view. Foods and beverages is fantastic. Close to subway station and easy access to downtown Hong Kong. Definitely recommended for business or leisure.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wesleysjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 14, 2013
Hello Wesleysjk and thank you for your compliments. We are looking forward to your return visit. Best wishes, Peter Hildebrand, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Hong Kong

Property: W Hong Kong
Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Location: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#10 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
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Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

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