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“ANOTHER FANTASTIC SPG PROPERTY”
Review of W Hong Kong

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W Hong Kong
Ranked #13 of 718 Hotels in Hong Kong
new zealand
Level 6 Contributor
766 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
“ANOTHER FANTASTIC SPG PROPERTY”
Reviewed June 16, 2012

Stayed here in June 2012. Have stayed here before. The hotel has an excellent location situated above the Kowloon MTR station and part of the Elements shopping mall which has just about everything. The beds are excellent and offer such an excellent opportunity for a great sleep. Being above the Airport Express station i went and checked my bag in and got my boarding pass, then returned to my room watched a movie and worked on my laptop until late in the day before jumping on the airport express only about 3 minutes away. Fantastic stay

  • Stayed June 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank thesmdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValerieChan, General Manager at W Hong Kong, responded to this review, June 17, 2012
Dear thesmdm, it is fantastic to know that more and more travellers to Hong Kong are discovering the ultimate convenience of staying at W Hong Kong. It is true that we are strategically located very conveniently above a very slick transportation hub with easy access to all parts of Hong Kong, but also with speedy rail service to the airport as well as bus connections to China. All this is just a stroll away via very upmarket shopping mall directly below the hotel. thesmdm, thank you for taking the time to write on Tripadvisor and we look forward to having you back soon. Best wishes, Peter Hildebrand
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Traveler tips help you choose the right room.   Room tips (735)
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Singapore, Singapore
Level 6 Contributor
96 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 15, 2012

Writing this review after staying there for 2 consecutive times. In addition, on both occasions, it was simply great. Chic, stylish & very voguish. Being a property of MTR management, it sits above on the Kowloon MTR station. A mall (Elements) is also attached to the hotel and carries almost everything (Cinema, Organic Super market 360, ice rink, restaurants etc.) Therefore, from convenience perspective, it is an ideal location. A family of 4 (2 adults/2kids) can easily stay in a FABULOUS (this is how they define their room) twin bedroom. Breakfast was average & pricey therefore i'd recommend you explore options in the mall too. Pool, which is on the 72nd floor, has some breathtaking views of HK Island. There is a free shuttle service from hotel that goes to Sheraton on Nathan road. Issue is, it only accommodates 5 ppl at a time. I never used to stay in Kowloon side but W has become my top favorite in HK... Will recommend to everyone....

Room Tip: Get a twin-bed room, can easily accommodate 2 adults & 2 small kids..
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  • Stayed February 2012, traveled with family
    • Value
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Helpful?
2 Thank qb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValerieChan, General Manager at W Hong Kong, responded to this review, June 15, 2012
Many thanks for your review qb76. Really appreciate your positive feelings for W Hong Kong but I was disappointed to hear that you felt our breakfast offerings at Kitchen restaurant left something to be desired. As many of our guests have given feedback on tripadvisor and through other channels, that they enjoy the quality, style and variety of our breakfast buffet I would sincerely appreciate more detailed feedback on how we could improve. You can be sure we would act upon it if at all possible. Your comments regarding pricing will be taken into account and we are genuinely happy to receive the feedback - certainly the breakfast bill for buffet for a family of four would be substantial. Thanks for choosing W Hong Kong qb76 and I hope to meet you on your next visit. Sincerely, Peter Hildebrand, General Manager
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Winnipeg, Canada
Level 5 Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 14, 2012

Always love the W. This one is very convenient as you can get there from the airport on the Airport Express and get off at Kowloon station (takes about 20 mins only). The rooms are lovely and the views of the harbour are nice (on a clear day). Great location for shopping and lots of great restaurants. Love the Bliss toiletries they use. Always stay here whenever I can in HK.

  • Stayed January 2012, traveled on business
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Helpful?
Thank ccandyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValerieChan, General Manager at W Hong Kong, responded to this review, June 15, 2012
Thank you ccandyy. Very pleased to know that you continue to enjoy your W experiences here. It's true that our handy location is a big plus with equal ease of access to Hong Kong and Kowloon side, not to mention the airport. We look foward to welcoming you back. Best wishes, Peter Hildebrand
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Sydney
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 12, 2012

We stayed in this hotel when we were visiting Hong Kong last year. This is the best hotel I've ever been so far... The service was exceptional, everyone really caters to our needs, fantastic room and loved the fact that it was just on top of the main airport express station...
The hotel interior itself is so chic and stylish! Definitely suit "hipster" travellers...

  • Stayed July 2011, traveled with friends
    • Value
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Helpful?
2 Thank Jenhopscotch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValerieChan, General Manager at W Hong Kong, responded to this review, June 15, 2012
Thanks Jenhopscotch for taking the time to write a review on Tripadvisor. The biggest compliment we can receive is that our service was excellent and that our talent showed unfailing commitment to meet your needs. It's a culture we work hard to inculcate and improve upon daily here. Thanks again and we hope to see you again soon at W Hong Kong, Best wishes, Peter Hildebrand
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Bangkok, Thailand
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 12, 2012

Stayed here a couple of times before. The devil is in the details..and this hotel has it all. Ooh, and a top floor hot Jacuzzi ;)

Room Tip: Starwood Plats rejoice! Great corner suites.
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  • Stayed July 2011, traveled on business
    • Value
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Helpful?
2 Thank SriramKrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValerieChan, General Manager at W Hong Kong, responded to this review, June 15, 2012
Thank you SriramKrishnan! We work hard to get the details right at W Hong Kong and it's gratifiying to receive appreciation. Come back soon and we'll do what we can to do even better. Best wishes, Peter Hildebrand
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Gold Coast, Australia
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 12, 2012

This hotel is fabulous if you like trendy, funky sleek style, which this property is in spades. It has great service, friendly staff and a mall that is attached to the hotel full of high end stores. I really enjoyed the experience as the rooms were large and comfortable. If you are wanting to walk out and experience Hong Kong, this is not the place to stay as it is off the track a little and there are no stores close by other than the mall. However there is a huge plus with staying at this hotel. In the mall there is a train station below it which has an express line to the airport. At this train station you are able to check your luggage in like you would normally do at the airport as they have airline desks all lined up just like the airport counters where you can get your boarding pass and not worry about your luggage. This is especially great if you have a late flight and you have to check out of your hotel. There is always the problem about what to do with your luggage. Hotels will hold on to them for you if you want but this way you can check your luggage in which means you don't have to be at the airport so early giving you more time to shop!!!! We all know waiting at airports is not fun even if you have lounges to go to but I think this system should be adopted everywhere around the world. It is a fantastic service. My husband was with me and he was flying on to London whilst I was returning home to Australia and we had no problem getting our luggage when we arrived at our respective destinations.

The only negative about this hotel is that wireless internet is not free and is charged daily. I would stay here again.

Room Tip: All rooms are lovely.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Tbird2631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValerieChan, General Manager at W Hong Kong, responded to this review, June 15, 2012
Thank you Tbird2631 for your detailed comments regarding the convenience of having the city checkin directly below the hotel. It certainly is a handy factor for most travellers. Regarding your comments on the pricing of internet, I hope our team informed you that the wireless internet is free of charge in our restaurants and bar as well as in the public areas of the hotel. I realise complimentary in-room internet access would be most ideal and as a company Starwood and the W Brand are taking guest feedback into serious account for the future on this point. Thanks for your support and we look forward to having you back soon. Best wishes, Peter Hildebrand
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London
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 11, 2012

My first experience of the W group, what a brilliant one it was! We had a suite overlooking Kowloon Harbour - very industrial but edgy and interesting at the same time. This hotel just bowls you over - the decor, the scents, the pool - there has been so much thought and creativity that has gone into making this hotel a world class experience. Everyone, absolutely EVERYONE, was friendly and went of their way to be helpful. It's pricey, but completely worth every penny.

  • Stayed October 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank discerning1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ValerieChan, General Manager at W Hong Kong, responded to this review, June 15, 2012
discerning1980, your comments on the service delivery at W were music to my ears. That our talent are conducting their duties with a smile and a can do attitude is all that we can ask of them. Thanks for this valuable feedback - you can be sure it will be used to encourage them to deliver more of the same in future. Now that you have enjoyed W Hong Kong, we hope to see you back at many a W in the future! Why not check out W London for a meal of a drink? I hear it is fabulous. Best wishes, Peter Hildebrand
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Additional Information about W Hong Kong

Property: W Hong Kong
Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Location: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
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Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

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