We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A bit of a disappointment” 3 of 5 bubbles
Review of Burger Room

Burger Room
Ranked #1,298 of 7,790 Restaurants in Hong Kong
Price range: $10 - $20
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Dinner, Seating, Serves Alcohol, Takeout, Waitstaff
Neighborhood: Wan Chai / Causeway Bay
London, United Kingdom
Level Contributor
31 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“A bit of a disappointment”
3 of 5 bubbles Reviewed November 9, 2011

I love my burgers and after finding this place listed as one of the best in HK I had to try. Luckily enough it's just down the road from Causeway Bay so wasn't much of a detour, although it's slightly tucked away on a side street. It was busy with a slightly international crowd.

Unfortunately it proved a bit of a disappointment. The curly fries arrived first up, barely warm. Next the burgers which were average for this kind of restaurant, good meat and bap but nothing to write home about. They come sliced down the middle which makes them more difficult to eat. Half way through our wegdes and thick fries arrived, fresh out of the frier, too hot to handle and not cooked all the way through.

I've had better burgers in Hong Kong and to be honest a place like Freshness Burger is way better than what we had on our visit. Perhaps we caught them on an off day but oh well!

  • Visited November 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank packeted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

119 reviews from our community

Visitor rating
    21
    54
    20
    14
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Hong Kong
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Unbelievably rude staff, decent food, above avg prices”
1 of 5 bubbles Reviewed June 26, 2011

Customers get scolded for getting in the way of the wait staff. (Ever thought of accommodating your clients?) They also believe it is sensible to make customers to wait in 30 degree heat for a take-out order while there is space inside the restaurant. HK is full of excellent restaurants, do not make the mistake of going to Burgeroom!

  • Visited June 2011
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
2 Thank feigoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
209 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 216 helpful votes
“Snooty, rude staff. Place was small. Food nothing special.”
1 of 5 bubbles Reviewed June 15, 2011

The place was really small, with little space to move around. They want the waiting to be waiting outside. And the rude and snooty staff told us to move away from the door. Well, if they can provide ample space, then they don't have that kind of problem. They don't treat customers right, can't even give basic courtesy. The food was just okay, nothing to rave about. The soft crab burger wasn't good at all. Location was bad as well.

  • Visited June 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank sophiegrayy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
38 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Huge, juicy, tasty burgers served by friendly but slow staff.”
4 of 5 bubbles Reviewed November 30, 2010

After 2 weeks in the PRC and HK, our families (esp the kids) were ready for something resembling American food. We found Burgeroom on TripAdvisor and decided to try it. We walked in around 6 pm on a weeknight and found a place that can seat maybe 15 people among about 6 small tables. You order and pay for your food at the counter, and they bring it to your table when ready. Our burgers were enormous, juicy and very good. Lots of topping options, including foie gras, eggs and fish. They also have fish and portabella mushroom burgers. French fries and onion rings were excellent also. Burgeroom was also the only place in all of PRC and HK where we found Snapple beverages.

The service was OK. They bring your orders out as they're ready, so be aware of this if you have a large group. The last to order may not get their food until the others have already finished.

Also, at the time of our visit, paying with an Amex card gets you a 15% discount on your entire order.

    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank oldgreywolfVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“MMMM - yummy!”
5 of 5 bubbles Reviewed February 25, 2010

The Burger Room is a small place (wont take bookings, so you may have to wait during busy periods) that offers delicious fresh burgers (The cheese and bacon burger is my fav) and good sides. I love going here and have taken lots of friends here that have also loved it.

    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank KiwigirlHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Burger Room also viewed

Hong Kong, China
Hong Kong, China
 

Been to Burger Room? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing