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“Great hotel with just few things missing”
Review of Ovolo Central

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Ovolo Central
Ranked #20 of 718 Hotels in Hong Kong
Certificate of Excellence
Melbourne, Australia
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great hotel with just few things missing”
Reviewed August 27, 2013

Good points:
Great location and easy to get around most places, bars and restaurants, but like most areas of HK you need to be a bit fit to climb up those endless hills and stairs. Rooms where very nice, very clean and quiet until the night time when the boom boom music starts so unless you are a party person or heavy sleeper then might not be ideal. Staff where very friendly and helpful.

Bad points:
Cafe O is downstairs and where you grab breakfast but I wasn't too impressed with what they had on offer. Juice, coffee/tea was ok but the rest was average.
As mentioned above be aware of the boom boom music at night time since its so close to a few clubs and bars.
There was some big white box in the shower which I found very odd as it makes things more cramped, hmmmm
No wardrobe in the room which also meant no bathrobe. I like having that option in hotel rooms :)

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Plavj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Manager at Ovolo Central, responded to this review, September 4, 2013
Dear "Plavj"

Thank you for your contructive feedback about your recent stay with us. It is always good to know what areas we can improve on.

I wish to offer you my sincerest apologises about your breakfast experience & the noise disturbance from the Lan Kwai Fong neighbourhood during your stay. To re-assure you, we do try to allocate higher floors for light sleepers and will always be very happy to oblige for any high floor requests.

For your breakfast experience, I would like to be able to speak to you direct to focus on the areas for improvement and in doing so, Ovolo & Cafe O will strive for a better experience.

Please feel free to contact me direct on williamcondon@ovologroup.com.

Best regards,
William Condon
Hotel Manager,
Ovolo 2 Arbuthnot Road
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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803 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (179)
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English first
Singapore, Singapore
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 26, 2013

Not only does Ovolo boast a great location - easy walking distance to all the great restaurants, bars, and shops in LKF, Soho and mid-levels - its rooms are spacious (for Hong Kong), modern and with great amenities. Free mini-bar, free happy hour drinks, goodie-bag, apple TV with an LED screen, iPod dock. luxurious shower room and toiletries and the list goes on. The service is also second to none - the staff really want you to enjoy your stay and nothing is too much trouble. The one minor downside was the breakfast at the café next door - they don't seem to set themselves the same, high standard. Whilst the food was passable, we once had to send it back to heat up and another time were waiting for 45 minutes for our breakfast. The muesli is excellent though!
Would definitely use Ovolo again on a subsequent trip

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nigelmoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Manager at Ovolo Central, responded to this review, September 4, 2013
Dear "nigelmoy"

Thank you for your constructive feedback about your stay with us recently. I am thrilled to see that overall you really enjoyed yourself with us.

Please accept my apologies for the shortcomings with our breakfast service. We are experimenting with some new ideas for our breakfast menu to hopefully improve our service.

Should you have any new plans for re-visiting Hong Kong, please feel free to email myself direct on williamcondon@ovologroup.com.

Best regards,
William Condon
Hotel Manager,
Ovolo 2 Arbuthnot Road
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 4 Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 25, 2013

The rooms are quite spacious for Hong Kong and there are many nice touches, like a full-sized umbrella in every room, a free mini-bar and a goodie bag, an ironing board and iron conveniently hidden yet accessible, free wi-fi and Apple TV. The restaurants of Lan Kwai Fong (LKF) are only a 5 minute walk and the business district of Central and MTR can be reached on foot in 10-15 minutes. In my opinion, this is best bargain, quality hotel in Central. At night you can faintly hear the clubs of LKF but it's not enough to disturb sleep.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonKurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 23, 2013

The Ovolo is located perfectly between the LKF and Soho areas of Hong Kong. It's a 2 minute walk to some lovely bars and restaurants; with a 5minute walk into the heart of Soho. It's also about a 10minute walk from the metro.

The hotel itself is well maintained with lots of extras (the loot bag, free mini bar, excellent quality toiletries). The room was very spacious for HK. We were on the 17th floor and could faintly hear music some nights, but it was by no means loud and it was easy to sleep over.

The staff are extremely helpful and always addressed us by name, even when casually saying hello. The manager, William, was around a lot and I think during our 5 day stay we saw him about 4 times. He always spoke to us and asked how our stay had been, taking a genuine interest. The rest of the staff are polite and can't do enough to help you. We were particularly impressed by Fango who shared his wealth of knowledge on the area with us. We asked him a few times for recommendations on tourist excursions to which he always printed off guidance and then talked us through it. This was extremely valuable and we were very thankful of his help.

When my husband and I were booking the Ovolo we noticed that some reviews mentioned breakfast as a negative. We did not find this to be the case. We enjoyed eating in the cafe each morning, far better than eating in a boring hotel restaurant! The food was excellent and you are given a lot of it! A freshly squeezed fruit juice, hot drink, bakery item and then full breakfast, cereal or a museili pot. The food was also fresh and to a very high standard.

Overall, I would gladly recommend this hotel to friends and family. I'm sure we will be back!

Stayed August 2013, traveled as a couple
Helpful?
1 Thank girlsloveholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Manager at Ovolo Central, responded to this review, September 3, 2013
Dear "girlsloveholidays"

My team and I and thrilled to see your terrific feedback and lovely compliments about our colleague Fango. We hope to see you back soon again with us and please feel free to email myself direct on williamcondon@ovologroup.com for any assistance you may require.

Best regards,
William Condon
Hotel Manager,
Ovolo 2 Arbuthnot Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2013

We stayed here for 9 nights as part of a package deal through BA. The hotel staff are really great, especially William, who took great care of us. They really want you to enjoy your stay and go the extra mile to make sure you do.

The rooms are great, bathrooms all very modern and clean. This is not a traditional hotel in the sense that there are no large lobbies and lounges. The first floor reception is small and there a little fitness room off to the one side. What they lack in size, they more than make up for in good design and friendliness.

There are two rooms off each landing so nice and quiet - no long corridors to navigate!

You are given a bunch of vouchers for each mornings breakfast which is available either to be delivered to your room or you can go downstairs to 'Cafe O' to eat. The food and atmosphere is 'Light Cafe' style - really good, fresh, quickly served and a good choice. Staff here are also great.

All in all a great experience and when you are in Hong Kong for 10 days, a really good place to call home!

Room Tip: Get up as high as you can. The views are great and you'll be far away from any street level acti...
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Manager at Ovolo Central, responded to this review, September 4, 2013
Dear "Ian T"

Thank you so much for your lovely review of your stay with us recently. I am personally very happy to see that our customer service level really impressed you and also of course that your overall stay was just perfect for you.

My team & I hope to have you back again soon with us!

Best regards,
William Condon
Hotel Manager,
Ovolo 2 Arbuthnot Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 22, 2013

we stayed here 3 nights on our return from Europe to Australia. A very lovely comfortable hotel. The Kingsize beds, the large bathrooms and walk in rain shower - divine!!
upon check in a small bag of goodies are in you rroom plus the fact of a free mini bar! Breakfast is also included in the rate - the rooms are spacious and the hotel very centrally located - a short stroll to Soho area with the many restaurants and bars and close to the central escalators to take you downtown. also a short walk from the Peak Tram terminal. The General Manager William was very friendly charming and helpful - he and his team could not do enough for us - well done guys - true hospitality!! - we will definatle stay here again if we are in Hong Kong!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robbo1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Manager at Ovolo Central, responded to this review, September 4, 2013
Dear "robbo1963"

Thank you kindly for your terrific compliments about our hotel and our service to you. We hope that we helped to make your visit to Hong Kong a very memorable one and that we may see you back on your next visit very soon.

Best regards,
William Condon
Hotel Manager,
Ovolo 2 Arbuthnot Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 20, 2013

The hotel proposes more then correct hotel rooms. A lot of nice amenities like the free minibar, loot bag, free happy hour, funny videos in the elevator... but the ABSOLUTE PLUS of this hotel is the staff, the service they provide is exceptional. They are helping you in all ways possible.
William, the Hotel Manager, is an absolute star, he has a discrete and guest orientated appearance. He is an absolute Professional that will help you whenever help is needed, even beyond your stay he took care of us with finding back the phone we forgot in an hotel in Beijing.

The rooms are as I said more then correct and the hotel is very well located in Hong kong.
5 minutes by foot (downhill! Uphill count a bit more) from the closest underground station.
Restaurants are around in the area as well as a shopping street.

I can't say more then come to this hotel when you plan a trip to Hong Kong!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vincent D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Manager at Ovolo Central, responded to this review, September 3, 2013
Dear "VincentVD",

Thank you kindly for your amazing review for our hotel. It is always very heart-warming to see how our guests feel about their stays and we are so glad everything worked out so well for your visit.

Should you any assistance for any future trips to Hong Kong, please feel free to let me know on williamcondon@ovologroup.com.

Best regards,
William Condon
Hotel Manager,
Ovolo 2 Arbuthnot Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Central

Property: Ovolo Central
Address: 2 Arbuthnot Road, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Central
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Hong Kong
#15 Romantic Hotel in Hong Kong
#20 Luxury Hotel in Hong Kong
#20 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Central 4*
Number of rooms: 42
Official Description (provided by the hotel):
In Central's Lan Kwai Fong (LKF), next to Soho, Ovolo Central is our flagship hotel which is located in the heart of the city's entertainment and business district. We're just minutes away from restaurants, bars, shopping and Central MTR. Most importantly, The Best Things in Life are FREE! Get Breakfast and Happy Hour FREE only when you book directly on Ovolo Hotels official website. ... more   less 
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Also Known As:
Ovolo Hotels And Serviced Apartments 2 Arbuthnot Road Hk Hotel Hong Kong
Ovolo Central Hong Kong

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