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“Mountain City”

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Sofitel Forebase Chongqing
Ranked #6 of 3,110 Hotels in Chongqing
Certificate of Excellence
Sydney, Australia
2 reviews
“Mountain City”
Reviewed May 5, 2013

Avery interesting city, and the start point for one the most amazing river cruises in the world, with the most wonderful natural scenery you cold ever wish to see.
The hotel is a bit out of the way, but taxi fares are cheap, and it doest cost much to get around.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Kempo880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, May 6, 2013
Dear Sofitel Valued Guest:

Thank you for your comments, we are so glad to hear that you like this city and our hotel.

We look forward to welcoming you back soon.

Yours sincerely,
Quality Department

Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong, China
1 review
Reviewed May 5, 2013

Stayed in Forebase a few weeks ago on a business trip. The hotel is one of the landmark in the Jiu Long Po district, most of the taxi drivers would know the way to the hotel.

Room: Big massive clean rooms, comfy bed. Branded personal care products. Only complain is that you will need to bring power adapters for its plugs are all in Chinese standard.

Breakfast: Good variety of western (full English breakfast - sausage, bacon, fried eggs, baked beans, toast) and Chinese (noodles, fried rice etc.) buffet

Transportation: There are buses at the back of the hotel and there is a long distance bus stop bang in front of the hotel. But for western travellers / business travellers, be warned that there is little (next to NO) taxi will come up to the lobby taxi stands - you stand a much better chance to get your transportation on the main street behind the hotel.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LittleWhiteRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, May 6, 2013
Dear Sofitel Valued Guest:
Thank you for choosing to stay with us at Sofitel Forebase Chongqing and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

We look forward to welcoming you back soon

Yours sincerely
Quality Department

Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka, Malaysia
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 3, 2013

The room is spacious with plush thick mattress. Toilet is also spacious with a long bath & shower. Overall the furnishing in the room is plush and classy. We complained that the air-conditioning was not cold. The maintenance guy came over and after a few tweaks, he declared the air-conditioner to be faulty. We then told him we would like our room changed. He told us that it was not necessary to change room and proceeded to open the window for us. Perhaps he meant to be helpful but we found it very puzzling as to why he was so keen for us to have the window opened and not to have our room changed. We had our room changed.

We had a truly unpleasant experience at the Chinese restaurant in this hotel. While looking through the menu, we were asked what tea we would like to drink. We ordered "pu erh" tea. Eventually, we decided that we prefer to have the buffet dinner at the coffee house and called for the bill for the tea. The bill came up to a shockingly astronomical sum. And, when we enquired, we were told that the tea was a "10 year old pu-erh tea". We argued that when we ordered the "pu erh tea", we were never told of the age of "pu-erh tea" and the price. We had no choice but to pay, but we paid under protest and let our feelings be known. We felt that the restaurant attempted to deceive us.

While we were at the coffee house, the manager of the chinese restaurant came to us and apologised and told us that he had reversed the credit card charges of the bill.

This experience has taught us a valuable lesson - that in China, one must be very careful as there could be attempts to fleece us, even in a 5 star hotel.

Unless there is an improvement to the attitude of the employees we will not be returning to this hotel.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GattoMelaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, May 6, 2013
Dear Sofitel Valued Guest,
Thank you for sharing your experience from when you stayed with us a year ago in June, 2012. Please accept our sincere apologies for our poor service regarding from our Engineering department as well as from our Chinese restaurant team. Rest assured since last year we have been concentrating on training and have made many improvements in the service and attitude of our team.
We hope to be able to welcome you back again to Sofitel in Chongqing.
Yours sincerely,
Quality Department
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2013

I were staying in this hote at the begining of this month. It is located in Jiu Long Po district,and not very far from the center of this city,very convenient. There are different kinds of restaurants in the hotel, I like the japanese restaurant on the third floor,very nice atmosphere. Near the hotel, there is one snack street, different kinds of local food hotpot,barbecue,spicy food,it is very busy in the evening,full of Chongqing style, definitly will come back again.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xiaoxiao123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, April 26, 2013
Dear Sofitel Valued Guest:

Thank you for choosing to stay with us. We are delighted to know that you like our Japanese restaurant.

We look forward to welcoming you back and recommend more interesting places in Chongqing to you.

Yours sincerely

Quality department

Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trondheim
Level Contributor
68 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 22, 2013

This is one of my favourite hotel, good location for my needs in Chongqing, big rooms, clean, good restaurant, and I sleep very good here.

The room is of a very good size, the room have everything you would need, a office desk with internet connection, Big size bathroom with a big shower and a bathtub where you can sit and watch TV or look outside on the city view.

The hotel also have a great indoor pool.

I find this hotel to almost be perfect. The only thing I didn't like was the chair at the desk where I felt I was sitting to low, to have a good working position.

Love this hotel - hope to stay there again.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JimJumBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, April 23, 2013
Dear Sofitel Valued Guest:



Thank you for your kind feedback and your positive comments regarding your stay with us.

We look forward to welcoming you back and extending Sofitel Forebase Chongqing’s high standards of luxury hospitality to you again.



Yours sincerely,

Quality Department

Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 13, 2013

It is a nice room but not properly mainteained.first day moved in ,the toilet tank had no water to flush after first use. All faucets were installed in wrong direction and position (by ???) desk was dented, served fruit with no knife to peel..few light bulbs burned out. Dirty glass windows....and it is an executive room!
Disappointed.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Kongeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, April 14, 2013
Dear Sofitel Valued Guest:

Thank you very much for sharing with us about your experience in our hotel.
However, we are so sorry that we are not up to your expectation, we believe the views from our valued guest like you and we are most grateful of the time to let us hear your comments.

I have been reported the details of above matters to the department concerned. We assure you that the necessary actions have been taken.We are looking forward to welcome you again while you visiting Chongqing either on business or leisure reason.

Quality Department
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 17, 2013 via mobile

I did stay there for couple of nights during a long biz trip.service was good and the price reasonable considering we're talking about a sofitel!! Only shadow the decoration,not as I'd have expected as the structure is finally pretty old.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davideshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, February 17, 2013
Dear Sofitel Valued Guest:

Thank you very much for sharing with us about your experience with us.
However, we are so sorry that our service is not up to your expectation, we believe the views from our valued guest like you and we are most grateful of the time to let us hear your comments.

I have been reported the details of above matters to the department concerned.
We assure you that the necessary actions have been taken to ensure that similar incidents will be occurring again in the future.

We are looking forward to welcome you again while you visiting Chongqing either on business or leisure reason.

Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Forebase Chongqing

Property: Sofitel Forebase Chongqing
Address: No.137 Keyuan Second Road, Jiulongpo District, Chongqing 400039, China
Location: China > Chongqing Region > Chongqing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Chongqing
#4 Spa Hotel in Chongqing
#6 Luxury Hotel in Chongqing
#8 Business Hotel in Chongqing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Forebase Chongqing 5*
Number of rooms: 464
Official Description (provided by the hotel):
Located in Chongqing Economic and Technological Development Zone, the Sofitel Forebase Chongqing is one of the premier hotels in China. Featuring 464 rooms of pure indulgence, 3 divine restaurants and bars and state of the art conference facilities, thehotel offers unabashed luxury. Perfect for business or leisure trips with easy access to the airport and Chengjiaping Exhibition Centre. Nearby attractions include Chaotianmen dock of Three Gorges, Chiqikou Ancient Town and Tianchi Hot Spring. ... more   less 
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Also Known As:
Sofitel Forebase Chongqing Hotel Chongqing
Accor Forebase Chongqing

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