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“Good hotel”
Review of Hilton Chongqing

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Hilton Chongqing
Ranked #14 of 3,168 Hotels in Chongqing
Certificate of Excellence
Solihull, United Kingdom
Level 6 Contributor
939 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 411 helpful votes
“Good hotel”
Reviewed October 19, 2013

Comfortable bedroom, very good bathroom with separate shower, good air-conditioning, but our 21st floor room overlooked a noisy building site.
Helpful friendly reception staff.
Very good breakfast and dinner, with plenty of choice.

  • Stayed October 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wendyanddavid536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonChongqing, General Manager at Hilton Chongqing, responded to this review, November 13, 2013
Dear Guest,
Thank you for staying at Hilton Chongqing and sharing your feedback. We are very sorry that we could not accommodate you a room with a different view in this occasion. It is with your comments that we can improve our standard and service. We are looking forward to welcoming you back to our hotel.
Yours faithfully,
General Manager
Jean-Philippe Jacopin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2013

In a terrific location in downtown Chongqing (a city with considerable sprawl), the Hilton is clean, friendly and well-run with good amenities. The hotel isn't ultra luxurious but of dependable high quality, and it makes for a predictably pleasant stay. A great breakfast offering rounds out the experience. Highly recommended.

  • Stayed August 2013, traveled on business
    • Value
    • Location
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Gage A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonChongqing, General Manager at Hilton Chongqing, responded to this review, September 1, 2013
Dear guest

Thank you for taking the time to share your experience with us. I would like to stress that your feedback is highly appreciated, as it is only through these valuable comments that we are able to continuously improve our service and product.

Once again, we hope to have the opportunity to welcome you again at the Hilton Chongqing and remain your hospitality choice in Chongqing.

Your truly,

Jean-Philippe Jacopin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Level 5 Contributor
57 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 12, 2013

The hotel is situated outside of the main shopping centre area but is well placed for the subway which means you can get to just about anywhere really quickly. The concierge were really helpful. Both Bolos and William really went out of their way to help us find our way around Chongqing.

The Spa was excellent and well equipped (but don't expect much from the pool facilities) and their own Chinamoon restaurant is worth a visit during your stay. Main tip would be to take advantage of their breakfast buffet which is excellent and sets you up for the rest of the day.

Overall, a very good choice with the normal high service standards that you can expect from Hilton Hotels anywhere else in the world.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick189932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonChongqing, General Manager at Hilton Chongqing, responded to this review, September 1, 2013
Dear guest:

Thank you for taking the time to write a response after your recent visit.

I was delighted to read that you have a positive visit to this hotel and found the location, service, food, facilities 'make' the hotel and your stay memorable and enjoyable, your comments will be shared with involved department.

I am looking forward to welcoming you back to the Hilton Chongqing soon.

Your faithfully

Jean-Philippe Jacopin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 16, 2013

Clean, poor lighting in bedroom. Beds very comfortable. Evening meal a bit of a disappointment, perhaps we were getting bored with Chinese cuisine by this stage of the holiday.
Good base for visiting the pandas in the Zoo.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue1444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonChongqing, General Manager at Hilton Chongqing, responded to this review, June 17, 2013
Dear Guest,

Thank you for taking the time to share your experience at the Hilton Chongqing.
I noticed that through your rating and comments, we have not met your expectations, in particular with Food and Beverage experience.

We appreciate your feedback which will be shared with the Team accordingly.

I sincerely apologize for the inconvenience and have personally talked to our Executive Chef to review the food quality and standard improvement.

Once again, thank you, I am look forward to welcoming you back to the hotel soon.

Yours faithfully,

Jean-Philippe Jacopin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 29, 2013

Lovely hotel and very helpful staff. The room was spacious, the bed was supremely comfortable and the bathroom was gorgeous. Spa facilities were good, and the food and drinks were excellent (though a little pricey).

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Zoe Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonChongqing, General Manager at Hilton Chongqing, responded to this review, June 17, 2013
Dear guest

Thank you for taking the time to write a response after your recent visit.

I was delighted to read that you have a positive visit to this hotel and found the service, rooms, food, facilities 'make' the hotel and your stay memorable and enjoyable, your comments will be shared with involved department.

I am look forward to welcoming you back to the hotel soon.

Your faithfully

Jean-Philippe Jacopin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2013 via mobile

We stayed one night at Chongqing Hilton Hotel with my wife and a teenage son as part of a golf outing package. The Hilton hotel was located about 10 minutes by taxi to JeiFengBei. About fifty yard away was a major station where two of the monorail routes go through. I believed you can travel directly from the airport to this station on the monorail.

The food and the service were just spectaular. We had a special outdoor barbecue for our golfers and friends. I was nearly full just trying out the many selections of starters and salads alone. The fresh grilled meat, seafood, and a rack of beef really stuffed me. The staffs were all very friendly and helpful. I needed some help to print out business document and she stay late beyond normal office hours to help me without any hint of bother. The extra bed we ordered for our teenager was already set up when we checked in. The GM of the hotel, JP, must have trained the staff well. We enjoyed our one night stay and highly recommend the hotel to anyone traveling to Chongqing.

Stayed May 2013, traveled with family
Helpful?
1 Thank Marko67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, MO
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 23, 2013

The rooms here were fairly large and comfortable. In my room the carpeting was starting to look a bit worn, but otherwise the furnishing were nice. The bathroom was very large and had a stall-less shower next to the bath in a very unusual arrangement. All very nicely done, but certainly different. The room had a iron and ironing board. High-speed internet was available for a fee, although why in this day and age it can't be bundled with the room is a mystery. There was a nice breakfast in the morning which was complementary with sufficient Hilton points. The bar area had a selection of regional beers that, while basically pilsners, were pretty good after a long day. Staff at the desk spoke good English, with no problems on checking in or out.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drmike86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonChongqing, General Manager at Hilton Chongqing, responded to this review, May 26, 2013
Dear guest
Please accept my sincere thanks for taking the time to give your comments on trip advisor website.

Feedback and comments are important to us as they allow us to measure our performance and help us to continuously improve our service standards and to serve our guests better in the future.

About the Internet charge as you mentioned I would like to thank you for the comments firstly, we provide free Internet service for Deluxe Plus (Business floor) and Executive Floor.

We value your continued support and look forward to welcoming you back to Hilton Chongqing again.

Your truly

Jean-Philippe JACOPIN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chongqing

Property: Hilton Chongqing
Address: No.139 Zhongshan 3rd Road | Yu Zhong District, Chongqing 400015, China
Phone Number:
Location: China > Chongqing Region > Chongqing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Chongqing
#7 Business Hotel in Chongqing
#8 Spa Hotel in Chongqing
#9 Best Value Hotel in Chongqing
#13 Luxury Hotel in Chongqing
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Chongqing 4.5*
Number of rooms: 423
Official Description (provided by the hotel):
An oasis of calm, Hilton Chongqing is ideally situated in the Yuzhong District between the Yangtze and Jialing rivers. 423 Guestrooms and suites are designed by the world leading design company Hirsch Bedner Associates, its proximity to the city centre and transportation makes this contemporary hotel a great destination for both leisure and business travelers. ... more   less 
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Also Known As:
Hilton Chongqing Hotel Chongqing
Hilton International Chongqing

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