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“Unreasonable wifi charge”

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Doubletree by Hilton Chongqing North
Ranked #8 of 3,175 Hotels in Chongqing
Certificate of Excellence
Reviewed October 27, 2013

It is extremely unexpected for a five star hotel to charge the Wifi. There is no warning for charges in our mobile. 2nd thing, F & B staff for buffet breakfast is absent-minded. After ordering to have noodle, your waiter has not sent it to me for two times. Finally I did not eat it because I need to leave.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Wai Chung C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael z, General Manager at Doubletree by Hilton Chongqing North, responded to this reviewResponded October 31, 2013

Thank you for your feedback about the charge of WiFi at at DoubleTree by Hilton Chongqing North. Kindly our wireless internet charge is very competitive among international hotels in Chongqing and we provided kind remind of charge service instruction while guests are access to the hotel server in room. We also provide free wireless wifi in hotel public area, should you need any assistance and we are happy to serve.

As for the buffet service issue, we’re very sorry that wasn’t up to our usual high standards. We’ve addressed the problems you mentioned in Flavors all day dining restaurnt. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our area.

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Reviews (317)
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109 - 115 of 317 reviews

Reviewed October 10, 2013 via mobile

Nice, welcoming staff, English spoken. A warm welcome cookie is provided at check in. Nice spacious rooms with big bathroom. Shower had some mold, but was removed with the necessary apologies. Don't get an executive room, as all rooms look the same and breakfast on the 2nd floor was better than on the 28th executive floor. Right near the malls and shopping area. Very good restaurants in walking distance.

Stayed: October 2013, traveled with family
Thank icequeentje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael z, General Manager at Doubletree by Hilton Chongqing North, responded to this reviewResponded October 14, 2013

Dear icequeentje,

Thank you for sharing your stay with us on Trip Advisor and we glad to hear that you had a memorable travellling in the spicy city. We’re sorry we didn’t provide you with the quality of bath facilities and will enhance training for daily check in and equipment check. There are varies of different room type from 47sqm deluxe room to 72sqm junior suite for a family trip with different staying experience. You may choose them in your next journey and we are happy to serve you.

And we are happy to see you soon.

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Reviewed September 24, 2013

I had a week's stay and was very satisfied. From the pick up at the airport to departure, it was difficult to find fault. The room's air conditioning worked faultlessly during one of the hottest summers in China. The food quality and choice was very good, and there was a wide selection of shops and eating places within easy walking distance of the hotel. Good level of english spoken which was really helpful. I would agree with the earlier comment about getting the light switch configuration correct, but most modern hotels seem to want to outnumber the lights with switches by a factor of three.

Watch out for the switches by the door as they manage lights in the corridor for cleaning your room, do not disturb etc. I missed one room clean because I pressed the wrong button on the way out one day.

  • Stayed: August 2013, traveled on business
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael z, General Manager at Doubletree by Hilton Chongqing North, responded to this reviewResponded October 14, 2013

Dear Chris M,

Thank you for your positive comment for DoubleTree by Hilton Chongqing North. Hope we can provide you a different staying experience in your every visit. We are looking forward of you soon.

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A TripAdvisor Member
Hong Kong
21
Reviewed September 22, 2013

Stayed at a Junior Suite and found No shampoo found in shower room nor anywhere else in bathroom after I got myself all wet. Didn't expect this to happen in a Hilton branded hotel. I believe it was just an overlook by housekeeping but it's quite annoying as guest.

  • Stayed: September 2013, traveled solo
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael z, General Manager at Doubletree by Hilton Chongqing North, responded to this reviewResponded October 14, 2013

Dear Sir/Madam,

Thank you for your feedback and for choosing the DoubleTree by Hilton Chongqing North. We are very sorry for the problems you encountered. We have fixed the shampoo issues and have addressed the issues with our housekeepers. We hope that you give us another opportunity for a better experience in your next trip in Chongqing. Sincerely you can choose the hotel next.

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Reviewed September 21, 2013

1-Do not provide better service duiring the investagtion period. this is not real service standards. 2-Front desk and room service is much better than the excutive bar service. possibily they need to do more training. 1)luxury sense 2)communication skill 3- Complementary cokie is very good gift. but my whole experience have been ruined by the excutive service. this is unforgavble.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Songling Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Doubletree by Hilton Chongqing North, responded to this reviewResponded June 5, 2016

Thank you for your feedback – we’re sorry your Executive Lounge didn’t live up to your expectations. We appreciate your suggestions and will share them with our chefs, kitchen staff and servers whose goal is to serve our guests fresh, tasty, healthy meals. On your next visit to our area, we hope you’ll give us another opportunity to provide you with the excellent food, service and hospitality we’re known for.

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Reviewed September 9, 2013

Very Nice Hotel, Good Locatio, Comfortable and Silent, Valuable with good service level, Friendly service team with good help to support reasonable request like late check-out, umbrella service, taxi calling etc. maybe need improve check-out process to make it faster

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank YI Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Doubletree by Hilton Chongqing North, responded to this reviewResponded June 5, 2016

Thanks for your stay experience sharing with us. We’re very glad to hear that you had a memorable experience here. We’re very sorry that you had a disappointing experience with long waiting checkout. We’ll speed up the efficiency check-out. We are looking forward of you in Chongqing no sooner.

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Reviewed September 3, 2013

Just had 2 stays over 3 nights here in late-August, and couldn't have been happier with the hotel. Was contacted a day before arrival each time to confirm arrival time and if a transfer was needed, and was given an upgrade to an Executive Suite (from Junior Suite) due to my HHonors Gold status. As it was a special occasion for us, some excellent room decorations, flowers, and towel art were also prepared. Overall the staff was incredibly friendly, professional, and hard working. Every request - no matter how small - was taken seriously and the coordination was fantastic. I mentioned at check-in that my luggage was delayed and may be delivered in the next day or two, and it seemed everyone was on the look out for it within a few hours. And then I almost felt guilty after the bellboy spent an hour looking for cardboard boxes for me (he eventually found some at a supermarket ~10 mins away) and delivered them to my room with tape and scissors, after just casually asking if they had anything I could use to pack extra stuff!

Onto the room - the Executive Suites are fairly roomy and well appointed, very clean and new. The Executive Lounge offers breakfast as well as happy hour (with alcohol!) and was mostly empty, so it's a nice place to relax and get some peace and quiet. The location was perfect as there are many shopping malls with international as well as local brands, a supermarket, and countless eateries within a 5 minute walk. The nearby street of restaurants also seems to convert into a mini night-market for finger food and cheap shopping in the evening.

Overall a superb modern hotel, with great amenities and room fittings, with excellent service and a fantastic location. Will definitely return!

Room Tip: Get HHonors Gold/Diamond status for upgrades, free internet, breakfast, complimentary pressing of cl...
  • Stayed: August 2013, traveled as a couple
    • Value
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1  Thank Aaron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael z, General Manager at Doubletree by Hilton Chongqing North, responded to this reviewResponded October 14, 2013

Dear Aeran87,

Your comments about your stay at DoubleTree by Hilton Chongqing North made me smile. We know it’s the little things that make your stay more comfortable along with our great location. Hope to see you again soon at the cozy and exquisite hotel in the spicy city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Chongqing North

Address: Building B, Sincere Center No.68 Yanghe First Road, Jiangbei District, Chongqing 400020, China
Phone Number:
Location: China > Chongqing Region > Chongqing
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 3,175 Hotels in Chongqing
Price Range: $90 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Doubletree by Hilton Chongqing North 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Ideally located in the modern business center of Chongqing Guanyinqiao, the DoubleTree by Hilton Hotel Chongqing North is only 30 minutes’ drive to Chongqing Jiangbei International Airport, and 15 minutes’ drive to Chongqing Railway Station North. Walk 5 minutes to Line 3 Light railway Guanyinqiao Station. Corporate travelers will appreciate the hotel’s proximity to Jiefangbei Central Business District and Chongqing Jiangbei International Airport (CKG), as well as the hotel’s business facilities, including the Signature Ballroom, flexible meeting rooms, business center and wireless internet access. Relax in a spacious guest room, suite or executive room at the DoubleTree by Hilton Hotel Chongqing North. All of our stylish suites feature modern decor and are rich in comforts. Enjoy modern amenities such as 37-inch HDTVs and high-speed internet access. Upgrade to an executive room for extra space, including separate living and working areas and special upgraded amenities. ... more   less 
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