The hotel is just average and for Chongqing you're limited to just a handful of the western hotels. There is a Japanese restaurant at the hotel which is rarely busy but we decided to give it a chance. They had a 2 for the price of 1 for the buffet. Since there were 3 of us, we asked if they could just charge individually the per person rate based on the 2:1 that way it would be the same equitable amount per person. The best that the restaurant could do was to charge the 3 of us the price of 4 and the answer was a NO from the very bottom the restaurant to the very top of the guest services manager. They would rather have business (guest at the hotel) walk away than to be "flexible" with their "rules." I've worked in China for many years and this is a "china logic" of 10-15 years ago. I was surprised that this actually occurred here at a Le Meridian. In the end we walked across the street for dinner, the guest service manager didn't have a lot of empathy other than we "agree to disagree" on their policy ("rules are rules") and I never did get a call back from the GM of the hotel as I had requested. It reminds me of customer service in Shanghai 12 years ago so there's hope it'll get better with time and more competition.
- Official Description (provided by the hotel):
- Le Méridien Chongqing, Nan'an offers some of the finest facilities in Chongqing, with 319 refined rooms and suites.Built within Chongqing's newest residential, shopping and entertainment destination, on the upper Yangtze River, the hotel is a short 15-minute walk from the river and a 10-minute drive from the Liberation Square Central Business District. ... more less
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- Also Known As:
- Le Meridien Chongqing Nan`An Hotel Chongqing